Billing issues and no response from Regus
I signed up with Regus earlier this year for shared office space. There was already an issue where my agreement was incorrectly set up by their back office, which resulted in my rate increasing when it should not have. After I raised the issue, Regus acknowledged it and ultimately honored a new 12-month agreement beginning in June 2026 at the agreed rate of $325 per month.
Unfortunately, I am now dealing with another billing issue.
I have paid Regus over $4,400 since starting on January 7, 2026, and I cannot get a clear explanation or reconciliation showing how they arrived at these charges. I have reached out asking for a complete breakdown of my account, including what I was charged each month, payments received, credits, adjustments, and how the previous contract error was handled.
I still have not received the accounting or a satisfactory response.
Regus automatically charges my credit card approximately 15 days before payments are due, so customers should be able to expect accurate billing and a timely explanation when the numbers don’t add up.
I am not asking for anything unreasonable. I simply want Regus to provide a complete reconciliation of my account, correct any billing errors, and refund or credit any overpayments.
I will gladly update this review once Regus responds and resolves the matter. Until then, I would strongly recommend that customers carefully review every Regus invoice and credit card charge.
Update
I have emailed you Lorraine and have not heard from you. I have also received another charge today. I urge you to contact me at the earliest to avoid any actions that can’t be undone once started.
Regus - New Jersey, Fort Lee - Fort Lee からの回答
Hi Suraj,
I’m sorry you're disappointed.
You know that we always want to help our customers. You had questions in the past about the renewal of your agreement and we assisted you.
When you contacted us again recently, we provided you with the account breakdown you requested along with your statement of account.
You will see in your online account (myregus.com) that our monthly invoices are raised on the first of each month and payment is processed on the 15th. We had to deviate from our regular billing cycle to raise credit notes and new invoices when changes were made to your renewal on 09 July, and I'm sorry if this wasn't made clear to you.
A member of my team is in contact with you, and you can email directly at lorraine.brule@regus.com once again if you would like to add any comments.
Kind regards
Lorraine Brule
Global Customer Service at Regus