Bad experience overall
Bad experience overall. I stayed for two months and dealt with unreliable internet that kept failing. To make matters worse, they charged me move-out fees equal to another full month's rent.
Regus - New Jersey, Short Hills - 830 Morris Turnpike からの回答
Hi Jamal, I'm sorry you're disappointed.
I've been unable to identify your account, so I'm unable to contact you directly to address your concerns.
We know that your IT setup is key to your business, and always ensure any technical issues are fixed as a matter of urgency.
We provide our restoration service to all customers to save time and money, and to eliminate the frustration of dealing with multiple outside vendors, such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
If you need further support, please don't hesitate to contact me directly at lorraine.brule@regus.com, and remember to log into your online account (myregus.com) to check your service agreement and review our FAQs.
Regards,
Lorraine Brule
Global Customer Service at Regus