The facility was great. The staff at the facility was very helpful (especially Vivian). Not happy with the billing process and the the rep that helped me schedule my time at Regus in Woodcliff Lake,... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I appreciate Vivian and Linda. They are great at their jobs. BUT the space needs a new coffee maker the present one keeps breaking. It’s really annoying to be days without one until it gets fixed... もっと見る
Read through to see updates to this review. This company is borderline criminal. I will say that for the most part the community staff want to help, but are powerless and typically provide... もっと見る
企業が回答しました
As always, Regus and its team members are all incredibly helpful and kind. Happy to be in such a great workplace.
企業情報
当該企業による記述
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
連絡先
50 Tice Boulevard, Suite 340, 7677, Woodcliff Lake, NJ, 米国
- 2016905000
3.8
ほぼ満足
8件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Regus - New Jersey, Woodcliff Lake - 50 Tice Blvd からの回答
such a positive experience with our front office team. Your kind words about their professionalism truly mean a lot, and we hope to welcome you again soon!
The facility was great
The facility was great. The staff at the facility was very helpful (especially Vivian).
Not happy with the billing process and the the rep that helped me schedule my time at Regus in Woodcliff Lake, NJ.
2026年6月26日
Regus - New Jersey, Woodcliff Lake - 50 Tice Blvd からの回答
Hi Phillip, thank you for your feedback. We’re delighted to hear you enjoyed the facilities and that Vivian and the onsite team were so helpful during your visit. We’re very sorry to hear, however, that the billing process and your booking experience did not meet your expectations. Please raise a ticket through the Help section of your online account so our team can review your concerns further and assist you directly.
This company is borderline criminal
Read through to see updates to this review.
This company is borderline criminal. I will say that for the most part the community staff want to help, but are powerless and typically provide excuses. The locations are nice but the billing and lack of transparency should be and may be criminal. They charge you for services you do not enroll in, and unless you review your billing, this can happen without notice. They charge restoration fees, but you have to fight with them to do any restoration services in the new offices. BOTTOM LINE: STAY FAR AWAY FROM THIS COMPANY. There are many other office solutions. The best thing I did for my company was to move out of REGUS.
(Update) Since making this post, I've been bombarded with emails which offer no solution. If anything the emails have been counterdicting. The staff is trained to deflect and deny. In my years of membership I have never heard Regus accept accountability for anything.
Given the thousands of online reviews and comments on the BBB website whcih all pretty much claiming the same, perhaps the government should get involved.
Their response to this review is a perfect example of how they deflect and or deny. The recite policy etc. but they don't accept responsibility when things go wrong. To this point the have found every excuse and have recited their policies. None of which addresses the specific issues I had as a member.
(Additional Update) Aside from all of the acts above, Regus has failed to return my retainer payment within the 30-day window per the user agreement. We are now moving closer to 60 days, and despite my account showing the refund being processed, the money has not be returned.
2025年11月28日
自発的なレビュー
Regus - New Jersey, Woodcliff Lake - 50 Tice Blvd からの回答
Hello J Mota,
I am sorry for your dissatisfaction.
The office restoration service fee is part of our office agreements and applied when an office is vacated or when moves take place within a centre, ensuring the workspace is returned to a professional, move-in-ready condition. In your case, restoration service was completed following office moves, and the related charges were applied in line with the agreement terms.
At Regus we work hard to ensure full transparency in our invoicing process.
Our invoices are made up of two different types of charges:
Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (section under My Account > Billing and payments) and payable upon receipt but no later than the 15th day of each month.
Since the invoice was not paid by due date hence the late payment fee was charged which remains valid and payable. Your centre team has already addressed this matter with you. For further assistance, please contact them.
Best regards,
Lorraine Brule
Global Customer Service at Regus
I appreciate Vivian and Linda
I appreciate Vivian and Linda. They are great at their jobs.
BUT the space needs a new coffee maker the present one keeps breaking. It’s really annoying to be days without one until it gets fixed again. We need a new one.
2025年11月18日
Wonderful People
As always, Regus and its team members are all incredibly helpful and kind. Happy to be in such a great workplace.
2023年8月28日
Linda and Vivian are amazing!
2023年8月25日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。