Regus - New Mexico, Santa Fe - Washington Avenue レビュー 

3
TrustScore 5段階評価の3

2.8

150 Washington Avenue, Suite 201, 87501 Santa Fe, NM, US


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

企業情報

  1. ビジネス センター
  2. 会議室レンタル サービス

当該企業による記述

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


連絡先

  • 150 Washington Avenue, Suite 201, 87501, Santa Fe, NM, 米国

  • 5053954500

2.8

まあまあ

TrustScore 5段階評価の3

3件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.8

すべてのレビュー

(3)

過去12か月のレビュー数: 2,762

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5つ星のうち1の評価

Regus closed my location won't cancel my contract

Regus closed my location. They refuse to cancel my contract, even though there is not another location withing an hour of my past location. Their helpdesk was non-responsive. Horrible experience. You are better off using a nicer and maybe more local company for flexible workspace. Stay away from regus

Response to their reply:
1. I've tried to communicate multiple times to their customer support. They have stonewalled or stopped answering.
2. I informed them there was no reasonable office within any measurable distance and they respond as they did before.
3. I sent them a notice that they materially changed the grounds of our agreement so It should be released and they did not reply multiple times.
4. Their customer support has no phone number, so the only person you can talk to is their collections department who says they can't help you and there is no number to call.

So in short - if you work with Regus, you get a corporate WALL and the type of support you see in this response. If you have an issue they hide. If you respond with a reasonable request, they don't respond.

Based on this response, I'll again ask them to be reasonable.

They closed the only office I can use. They changed the terms of the agreement. They won't respond to my emails.

2026年5月9日
自発的なレビュー
Regus - New Mexico, Santa Fe - Washington Avenue ロゴ

Regus - New Mexico, Santa Fe - Washington Avenue からの回答

Hi Nate,
We’re sorry to hear of your disappointment by the centre closure and the difficulty you experienced obtaining assistance.
We understand that not having another convenient location nearby is frustrating.
Your Lounge Membership provides access to Regus business lounges across our global network depending on the type of membership purchased and is not tied to one specific centre. Therefore, the closure of the Washington Avenue centre did not automatically end the agreement as you can visit any Regus centres within your membership plan.
We can confirm that your online request to end your membership has been received and that your agreement will end on 31 August 2026, as confirmed by email.
Your account is currently suspended due to an overdue balance.
A member of our team has emailed you to assist, so please reply directly so we can help resolve the remaining account matter.
Best,
Lorraine Brule
Global Customer Service at Regus

5つ星のうち1の評価

Absolutely horrible experience

Absolutely horrible experience!
Regus changed our contract without our consent, resulting in 300% price increase. They dismissed our concerns and refused to rectify the situation. We've been dealing with that issue over a year now to no avail. They keep charging our account and have even resolved to submitting our account to debt collectors. Nothing but lip-service, false promises and no attempt at rectifying the situation. Buyer Beware!

2024年6月28日
自発的なレビュー
Regus - New Mexico, Santa Fe - Washington Avenue ロゴ

Regus - New Mexico, Santa Fe - Washington Avenue からの回答

Hi Victor,
We are sorry for our oversight.
When transferring your agreement, although the price was initially correct, we incorrectly upgraded your account. This resulted in an incorrect calculation of the price when it came to the renewal and for this we deeply apologise.
I can confirm that we have now rectified the situation and come to a favourable conclusion.
A member of my team has been in touch with further details.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

5つ星のうち3の評価

Liked my office space - but days without wifi

I liked my office space and the area of the location. The front desk personnel was super friendly and helpful. What I didn't like was that there were days without wifi, the dishwasher was broken for weeks (unsustainable plastic/paper disposables were given as a solution), and one day, we could use the kitchen sink either. Things can happen, but if you pay the monthly and high 'cleaning' fee, you'd expect things to be great or be compensated if expectations aren't met.

2023年8月14日
Regus - New Mexico, Santa Fe - Washington Avenue ロゴ

Regus - New Mexico, Santa Fe - Washington Avenue からの回答

Hi Annemieke,
I understand that you’re disappointed, and I’d like to help. At Regus the maintenance of our facilities is very important, and we can assure you of our highest standards.
I have escalated your comments to the relevant teams and am making enquiries to put the matter right.
You are also welcome to discuss these situations directly with your local Community Manager, who will be in touch.
Should there be anything further I can assist you with, please do not hesitate to contact me at lorraine.brule@regus.com.
Regards,
Lorraine Brule
Global Customer Service at Regus

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