Regus - Singapore, Duo Tower レビュー 4

Regus - Singapore, Duo Tower からの回答

2026年5月21日 に更新

Hi Brian,
I’m sorry for any confusion caused. 
One of your colleagues received a survey after inquiring about our services and visiting the centre on behalf of your company. This is the review associated with your company name. We understand that it was you who signed the agreement and not them. We are very interested to hear your views and will be asking for your feedback after you move in and regularly throughout your stay with us.
If you need further help, please respond to my team member who is in touch with you. 
Thank you, 
Lorraine Brule 
Global Customer Service at Regus

Regus - Singapore, Duo Tower からの回答

2025年9月17日 に更新

Hi Brian,
I’m so sorry for your dissatisfaction, although we have already addressed your concerns.
The administrator of the account your company has with us is your colleague, Ramasamy.
He signed a 12-month agreement starting 01 July 2025 with a preferential monthly fee; however, the invoices have not been paid since then, which has caused the account restriction.
Accounts with long-term overdue balances will be automatically handed over to our collections team.
Most, if not all, companies have an internal collections department or utilise a third party. It’s a very common part of a business when providing goods or services to customers and then not receiving payment. This should not come as a surprise to any consumer. We want to maintain a positive relationship with you; however, the current payment situation needs to be resolved, and we appreciate your urgent payment (you can pay via your online account).
A member of our team has already been in contact with you in this matter. Please respond to them if you need further assistance.
Best regards,
Lorraine Brule
Global Customer Service at Regus