Regus - TX, Dallas - 5956 Sherry Lane レビュー 

Regus - TX, Dallas - 5956 Sherry Lane からの回答

2025年9月9日 に更新

Hi Dilys,
I am sorry to hear about your dissatisfaction.
I understand there was a delay in providing the specific furniture you requested for which I apologise. However, the office start date remained unchanged as standard furniture was available, but you chose not to use the space or pay invoices, which led to service restrictions and collections.
We fully understand the importance of receiving your refund promptly. Retainer refunds are processed only after all outstanding invoices have been settled and a refund request has been submitted through your online account at myregus.com by following these steps: Account > Billing and Payments > Retainer Balances > Request Retainer Return.
If you have more questions, my team are in contact with you now. Alternatively, you can submit a query through the ‘Help’ section of your online account.
Best,
Lorraine Brule
Global Customer Service at Regus

Regus - TX, Dallas - 5956 Sherry Lane からの回答

2024年11月6日 に更新

Hi Tom, I’m sorry to hear of your dissatisfaction.
We have received no similar complaints about noise levels in your centre and can only apologise if you were given cause for concern.
Our centre teams are available to discuss such matters and would’ve been happy to talk about your available options.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
It’s important for me to highlight that we have not refused to refund your retainer; we attempted the refund on two separate occasions to the bank details you provided, and the payment was rejected as the account was not recognised. After you sent us confirmation your bank details the payment was immediately reprocessed and we advised you of the new payment date.
As a business, we operate across more than 120 countries and count 8 million people amongst our customer base. Our customers come from a diverse range of backgrounds and we are proud to be able to support each of them.
Rest assured that regardless of location, each of our teams is qualified to handle requests for each market that we operate.
A member of my team has already been on contact with you and you are free to contact me directly at lorraine.brule@regus.com if you require further support.
Kind regards,
Lorraine Brule
Global Customer Service at Regus