relay.delivery レビュー 

I dropped off my parcel at the relay drop off shop, on Yatesbury garth Hull... The collector scanned my parcel, gave it a tracking number, and took it away... It has not been seen since. Vinted claims it has never been posted (BY ME???) even though there is a tracking number??? (FROM RELAY) And now there is no way to retrieve my parcel; hence, I am contacting the Ombudsman to intervene if they will.

why not simply post the item in the letter box
the item fits, so why not post it?
why do you leave the item 1/2 hanging out of the letter box? Seem a bit odd!
Then you receive emails to suggest you pick up the item? Why would you want to pick it up when you have requested it to be sent?
Is this simply to save time? Or waste the customers time? Either which way, a very irritating service

Terrible service and terrible customer service.

I use my work address, which is a well-known gym in Zone 1 that is open 7 days a week, from 6:30am until 10pm. Despite this, Relay apparently made 3 delivery attempts, yet I was not contacted even once and was given absolutely no explanation as to why the deliveries failed.

The only communication I received was an email saying: “Your order is being returned to the sender.”

I made a complaint on 28th July and sent another email on 5th August, and I still haven’t received a single reply. No explanation, no update, and clearly no interest in resolving the issue.

When I decided to leave feedback and came to Trustpilot, I realised just how shit their service is based on the huge number of similar complaints. It really makes you wonder whether they actually have any intention of improving their service or customer support.

Absolutely unacceptable. I would not recommend Relay.

Parcels lost plus a long window to report missing and claim a refund. It is used frequently on vinted and I have tried to report this issue. Sellers need to know how bad they are!

Completely the wrong parcel from Vinted twice now. Appalling company. Also delayed by 4 days.

I waited ages for delivery, when it finally arrived it had been delivered to another house outside the ladies door. Plus she was in but dumped it there.
I was in as well somebody clearly cannot read numbers on doors!
Should not be a trading company. Why does Vinted use them? Disgusting.

Relay have managed to confuse labels on parcels as I have received an item of clothing I didn’t order and the item that should have been delivered is missing ?
Customer Services difficult to contact. I would never use this company to send a parcel Extremely disappointing. As I await a response to my email
I note customer services/ support reads nowhere on their website.

Have had items sent to me using this courier twice, one was completely the wrong item and one just never arrived.
Family members have also experienced similar issues with their deliveries.
The idea is good, but their system just does not work!

I am very disappointed with this delivery company. They repeatedly deliver parcels to collection points even when I have selected home delivery. Despite contacting customer service several times and clearly asking them not to do this, my requests have been completely ignored.

Having to travel to collect parcels defeats the purpose of paying for home delivery and is extremely inconvenient. It feels like customer preferences are not respected, and there is little accountability when problems are reported.

I would not recommend this company unless you are happy to collect your parcels yourself. Based on my experience, they do not reliably deliver to the address requested and do not respond effectively to customer concerns

Avoid Relay. Didnt deliver to my house but to a shop. Waited over a week and when they emailed me to tell me it was ready to collect, it wasnt. I wont purchase goods if I know Relay will be the delivery firm from now on.

Would give 0 stars if I could!
I've purposely paid for the premium next day delivery on ASOS as I was flying abroad in a few days. The parcel was meant to arrive on Monday at a specific time slot, but thereafter, the updates given kept changing to 'Your ASOS order is expected to arrive today' and it is now Friday. I've raised a ticket with ASOS but looks like it might take over a week to resolve, which is completely useless to me as I am now abroad.

Couldn’t deliver a simple package. Contradictory tracking messages. Poor and very late (2 weeks to reply) customer service, which was also way behind the timeline of what had already happened (said it was lost, but had been returned to sender for some reason). Not for me.

I had a delivery today, the driver just pulled up outside the house and walked up towards the door and threw the parcel at the door didn’t ring the ring doorbell and walked back down the drive whilst taking a photo. Someone was home to take it in luckily but I also have a safe place for parcels. It’s a good job the parcel wasn’t fragile.

Do not waste your time with this courier, didn't attempt delivery and returned to sender without explanation.

Worst delivery service ever. Very disappointing delivery service. This is not the first time I’ve had problems with this company. My parcel has been lost several times, and I’ve also experienced multiple failed delivery attempts, which eventually meant I had to collect the parcel myself.

Trying to contact customer service has been another issue. Responses are extremely slow and can take several days, which is very frustrating when you’re trying to locate a missing parcel or resolve a delivery problem.

I understand that delivery issues can happen occasionally, but having the same problems repeatedly is unacceptable. I hope the company improves its delivery reliability and customer service response times.

AWFUL. Lose parcels
Don't give updates.
Just say it's delayed.
DO NOT USE THIS COMPANY.
Give a month's delivery window.
This is 2026 not 1940's? Is it being delivered by a sloth?

Driver never rang, can’t talk to anyone, can’t even save delivery preferences on their platform. Really terrible platform

Terrible, useless courier cannot even get a parcel from A to B with instruction. Seem to be a fully AI business as do not respond to any contact, multiple attempts and only AI or zero responses. No way of contacting or making complaints otherwise. Shut it down.

Absolutely terrible!!!! Packages disappear. I don't get a response from customer service. It's terrible. No updates... Where do the packages go? Do they take them home? Ridiculous! I’m not recommend this service.

The worst of the worst, 2 parcels lost,customer service non-existent.
ghost irresponsible delivery company.