relay.delivery レビュー 821

New to Vinted so when Relay was an option I just assumed it was the convenience store in my village but it was actually a new one that wasn't even open never mind had the Relay scanner and what ever else is needed to accept parcel to either send or pass on to buyers. It's been 2 weeks and Relay have been very quiet in telling me how this issue could have happened....
.very shabby service, very shabby customer service and it's us who have to deal with their shocking service!

Sold an item via Vinted. Went to a newsagent to drop off the parcel. The shopkeeper put a yellow sticker on the item and scanned the QR code that the system generated. As it was the first time I sent a parcel using this awful service, I did not ask for confirmation and put my trust in the shopkeeper. Days later the buyer messaged me asking for tracking info. I explained that I had dropped it off and would check with the store manager a few days later. Went to the shop and the staff were absolutely useless. I forced them to open their storage and show me all their parcels. I checked each one and could not find my parcel. I demanded that they contacted Relay and they used a chat service on their scanner. The chatbot suggested I emailed them with my concern. I did exactly what I was asked to do, and to date Ive not hear from anyone at Relay. Lost a valuable item and they could not care at all. Avoid at all costs. Pay a few pennies more and use InPost or Every

I can't give no stars, three things sent via relay, none have reached me, one delivered to a shop. Nowhere near me and returned immediately by the driver. One sent out for delivery, that's been returned to the sender with comments
" unable to deliver" never come to my address (cctv proof), lord only knows where the third is, worst ever courier.

Zero stars would be better. Delayed and then missing parcels. No communication, can’t speak to a human, just keep telling me to submit a ticket!!!! Don’t use!!!

Rang intercom and threw parcel in the foyer. Had to walk down 5 floors to retrieve. Appalling service. This has happened before and parcels have gone missing.
“Delivery”… does not mean throwing parcels in foyer of 44 apartment block for anyone to take.

Very frustrating - my Vinted parcel was said to be at delivery point (shop) - I went 3 times and it wasn’t there. To add insult to injury, the auto message system kept reminding me to pick it up! This was my most frustrating delivery experience to date.

Terrible service
I have sent 2 parcels from Vinted.
The buyer has not received their items
No response from the company
Tracking information is rubbish
Not to be recommended
I have taken them off my preferred method of delivery

2nd delivery attempt went t1ts up. Courier call me when she was literally around the corner. Asked me for my precise address as she couldn't find it from the post code. Got an automated message an hour later informing me delivery had been attempted but I wasn't in....
Why don't they just dump it on my door step like Amazon do....?
If you're a seller - avoid this AI bot posing as a company... You'll end up losing your product and your money.

Vinted Item delivered to my regular pick up shop, ive been using this shop regularly for the last 6 weeks, package completely opened, .( obviously contents inspected & not to the perpetrators taste ) It was
Sent in a large jiffy envelope, showed it to shop owner ( not interested). Im Lucky to have my item ).

Wouldn’t even give it one star to be honest! Constantly changing delivery times WhatsApp sends the same message no actual customer service to talk to, had multiple delivery prople knock then instantly walk away from the house and the delivery pictures even show this as I know what outside my house looks like and what angle photos have been taken from, absolutely appalling business and want to stop using the businesses that use this delivery company

Did not follow delivery instructions, left parcel outside where anyone could take it.

The worst company. No contact number, no physical address almost a scam company.
We have now worked for them, for 3 months. Having to fight for our payment for receiving, handling and distributing parcels. They treat shop keepers with no respect.
Still waiting to be paid, kind of worrying who's handling our data and if its protected.

They insist you to prebook but the next day you will get less money then you booked and in some cases more routes and if you dont do the underpaid work they block you from the app

You have to put your own petrol in and have your own insurance but they want to pay you less then national minimum wage

Relay are terrible
Even when you email them , they never get back just block your account and customer service is next non existent all they care is that the parcel is delivered

Parcel rescheduled by them! Arrived 2 days later but to someone else’s address, my name and address clear on the label. They don’t care! We’re all here just moaning to each other!

The very worst company ever, waiting for a parcel, marked as delivered to the shop, nothing been delivered,no QR code sent or anything.very bad,I don't know why vinted using them,I still got another 3 parcels to come, it's gonna be the same problem,

Believablely Toilet. On par with Evri. Try not to use them. The best thing for companies like this is to purposely get them shut down. If you don't give them the service they can't exist. They are greedy and rude they do not answer emails at all. They deliver late and lose parcels. Avoid them and keep writing bad reviews for them. They deserve to be shut down. My next complaint is with trading standards. People In the UK should stick together. Let's get them shut down.

I would give no stars if I could. My delivery wasn’t delivered it was thrown over the fence of totally the wrong address, different road and number of house!

I would give 0 star if I could.
I ordered 4 parcel on Vinted, it has been a month and the items have not been delivered yet. They must be lost now. How crap a company can be!

Took my parcel to a shop then emailed to say it was there when i was supposed to have a home delivery. lucky I drive as was quite away from my home

I received an email that my package is out for delivery and will be delivered between 7-10pm so I cancelled my Saturday night plans so I can get it as I really needed the item for the next day. 9:45pm I received an message that the package is three stops away and will be delivered in the next 10 min, at 9:53 another message that the delivery was unsuccessful, how is that even possible?
I would never have business with there lot.