relay.delivery レビュー 821

Absolutely disgusting Delivery company. If you think Evri are bad you have seen nothing till you use relay. Loose parcels don't bother answering emails. Absolutely disgusting customer service or lack of. I have removed them as an option on my Vinted and have advised Vinted to stop having relay as an option. I won't buy anything sent by them.

Ordered a parcel on vinted , collected it and 10 days later no sign , last update was the collection.

Another 15 days or so until vinted allow me to claim for the lost package , joke of a company

Parcel lost by Relay ! Never delivered - stay away from this company

RELRRLLQJ1K5 - check it - no update for almost 4 weeks ! Not delivered!! Lost by them

As predicted parcel went missing after it got picked up by the courier. No tracking updates, nothing. Vinted useless at sorting out and had to be chased and chased to fix this. Atrocious.

We received a ring on the door and my partner answered. The parcel was given but the driver couldn’t get his scanner working and wanted to take it back. She refused and he became abusive so I closed the door. He proceeded to ring the bell and bang on the door. I opened the upstairs window and with difficulty due to poor English, finally figured he had the scanner working and wanted. I subsequently opened the door with the packaging and he scanned it. He continued to grumble about our behaviour so I closed the door and had no further communication with him

Had 3 separate parcels delivered first two driver didn’t knock the door and left them by the bin, the one today asos parcel had been opened and items were missing. Don’t want this company touching anything that I have ordered

Parcel was left outside the property where it could have easily been taken. There is only a wooden gate to enter the garden, this is pure laziness by the courier.

Ordered off vinted 10 days ago, parcel is with relay but hasn't moved according to the tracking page, no further details, updates or apologies, have contacted customer service but no reply from them either, this will be the first and last time I use this shoddy company!

Not even worth one star they left my parcel in "safe space" downstairs foyer, next to sign saying not to leave parcels there. Stolen within minutes.

The delivery slots are in accurate and customer services when you eventually seem to get responses are not great either it's seems there not a good delivery company and slow

Message said delivered, picture was of wrong house. Not sure how they can get it so wrong. Would not recommend them.

They lost my parcel completely. I have sent multiple emails over and over, and received zero response to this day. There is no phone number to call, no live chat to speak to anyone absolutely no way to get help.

Avoid them at all costs. Completely useless service.

Had a jewellery delivery and the driver left the packages on the drive outside my front door! The packages were small enough to go through the letterbox or fit in the postbox so I do not understand why they did that.

I put 2 star reviews instead of five coz all my previous experiences was amazing!
I'm currently having and active parcel after I placed via vinted and paid to get it home delivered.
I received a WhatsApp link Realy AI when I clicked on it they changed to a collection point I have reported this and no one responds to me!!!!!

I have no words to describe how crap this company is. They lost my parcel, never provided updates and on top of that they have no contact number.

P.S. they don't reply emails either

Relay is now becoming so unreliable that I don't buy from any company that uses them. No attempt to deliver to a neighbour. No text to me to let me know they were delivering. Today they just dumped my packet on the doorstep even though there is a note on the door saying Not to leave it on the doorstep. I have had parcels stolen many times before with Relay, that's why I wrote the note. Thank goodness my kindly neighbour saw it and kept it safe for me to pick it up.
This is happening all the time now with Relay. They're unreliable and a rubbish company. Not to be trusted!

Shockingly poor. Sent one parcel and ordered one parcel days apart and used this company. Both items lost. No updates, no response to emails. No way of getting any help. Told by Vinted I have to wait for a month or so before it’ll be accepted as lost and I’ll be refunded. Looking at other reviews I’m wondering how this company is still functioning? Needs shutting down. AVOID.

Terrible the worst delivery service ever I sent off a parcel to a customer and the customer received an item that was not the item I sent out and and an item I had never even seen before absolutely terrible.

Vinted parcel picked up by courier and never arrived 4 weeks later. Other more reliable deliver companies are available

Absolute shocking delivery service, not only was there a delay with delivery, when they then did deliver the parcel they left the parcel outside a main shopping centres at there main front doors where the general public walk, instead of the actual address stated within the shopping centre. Obviously the parcel is not there so I am left with no parcel and have to now try for a refund! I Would never order again from any consumer if their delivery option is Relay. Terrible