RH worked with me to come up with grills for some old speakers we rebuilt and were re-purposing at our church campus (the old grills had been thrown away years ago for the previous installation). Gene... もっと見る
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レビュアーのコメントを見てみましょう
Gene was a tremendous help in suggesting hardware for a large customer drum road case. His expertise resulted in a perfect design. The first gig proved its durability and value. We eliminated 7 case... もっと見る
企業が回答しました
My order was complete except for the latches that FedEx lost. Three of the five boxes containing my order were severly damaged and items were falling out of one box. The only reason more items were no... もっと見る
Was building my own 2 x 10 bass speaker cabinet. Quality parts, delivery arrived on time, Special order speaker grille fit perfect. Parts that I had been trying to source were available here. thank... もっと見る
企業が回答しました
企業情報
当該企業による記述
Reliable Hardware Company is a leading U.S. supplier of road case, flight case, and audio-visual hardware. Founded in 1992, we specialize in high-quality latches, handles, corners, casters, aluminum extrusions, speaker grille hardware, and 19-inch rack components for custom builders, AV professionals, and OEMs. Based in California, we proudly serve customers across North America and beyond with fast shipping, deep inventory, and personalized customer support. Our products are trusted by case builders, touring professionals, integrators, and equipment manufacturers who demand durable, road-tested hardware. From recessed butterfly latches and twist locks to strap handles and steel corners, every part we carry is built to perform under pressure. We also offer a full range of black hardware, custom speaker grille solutions, and drawer slide systems to help bring even the most complex designs to life. Reliable Hardware is built on one simple principle: deliver the right parts, fast — with no excuses. Whether you're building for a stadium tour, a corporate install, or a DIY project, we’re your go-to source for professional-grade hardware that won’t let you down. Reliable Hardware — Trusted by Builders. Proven on the Road.
連絡先
20551 Plummer St, 91311, Chatsworth, 米国
- 818-753-8558
- info@reliablehardware.com
- reliablehardware.com
4.8
優良
172件のレビュー
ネガティブなレビューの 57％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast service and great prices.
2025年9月9日
Reliable Hardware からの回答
Thank you, we appreciate your business.
Reliable Hardware からの回答
Thank you
Reliable Hardware からの回答
Thanks Chris!
glad you enjoyed your shopping experience with us. Hope to assist you again soon!
-Frank
Excellent Service
Excellent Service, quick shipping, great customer service. I have been ordering from Reliable Hardware for two years and have not been disappointed.
2025年9月9日
Reliable Hardware からの回答
Thank you Anne-Marie!
We're so happy to hear you've been enjoying your experiences with us over the last 2 years. Since starting TrustPilot, we've been able to actually read the comments of some of our favorite customers and see how much our employees hard work pays off.
The warehouse and shipping teams enjoy when we share that every extra step and every triple check for accuracy is appreciated.
Can't wait to help with your next project! :)
-Frank
High quality products and have been…
High quality products and have been buying from them since 2014. The only drawback is the shipping, it took 2 weeks to arrive.
2025年9月2日
Reliable Hardware からの回答
Hi Brian!
Thanks for your review! Although we did ship your order 2 business days after it was placed, USPS seemed to have some difficulty getting it there in a timely manner. We'll look in to offering other economical shipping providers in order to better our available shipping options.
We hope the products were exactly what you needed though! Hope to help you again soon on your next project :)
-Frank
Reliable Hardware からの回答
Hi Swetha!
Sorry the parts didn't work out for you. But our Return Policy does state that the Customer is responsible for covering return shipping costs. Once the items have arrived and are inspected, we will issue the complete refund for your order.
-Frank
Gene was great to work with
Gene was great to work with
Despite my custom shipping requirements, Gene was able to accommodate, and get everything shipped quickly and accurately. Will definitely use again.
2025年9月4日
Reliable Hardware からの回答
Thank you for your business, we appreciate it.
Mistake made on order but was quickly…
Mistake made on order but was quickly resolved with no other cost to me.
2025年8月1日
Reliable Hardware からの回答
Thanks Micajah!
Glad we were able to fix everything and provide you with the products you needed.
-Frank
Reliable Hardware からの回答
Thanks Kevin!
Clear. Quick. And straight to the point. That's what we love to hear and do here at Reliable Hardware. Fast service and reliable products so builders can get back to what they do best.
-Frank
RRH knocked it out of the park
RRH knocked it out of the park. The speaker grills I received were perfect.
The material and dimensions were super easy to choose. Price was super fair and packaging was excellent. Highly recommended.
2025年8月25日
Reliable Hardware からの回答
Thank you Alan!
We absolutely love when our customers enjoy the custom speaker grills we make. They're done as "by hand" as you can get with a metal sheer, tape measure, and a guy with 20+ years of experience!
I'll let him know his attention to detail doesn't go unnoticed!
-Frank
A good quality handle at a great price
A good quality handle at a great price. We installed them on a bass drum case so two people can carry the case at once.
2025年8月15日
Reliable Hardware からの回答
Thanks Paul!
Glad to hear everything met your expectations. We love being able to help people with their projects and deliver exactly what they need.
-Frank
Shipping was done in a timely manner
2025年8月19日
Reliable Hardware からの回答
Thanks Winston!
We get orders in everyday. And we do our best to ensure orders are processed quickly. Especially if we see that customers ask for expedited.
-Frank
Reliable Hardware からの回答
Thanks Anim!
Glad everything was to your liking. :) We hope your project turned out great!
-Frank
Great customer service!
Great customer service!
I am on the east coast, they are on the west - a 3 hour time difference.
I ordered a few small items one evening, but the next morning I realized I need a couple of other items.
I called and left a voice mail asking if my 2 orders could be combined to save shipping costs, then I set a reminder to call back when they opened.
When I called back - 5 minutes after they opened - I spoke to a friendly gentleman, who pulled up my order and added my other items to it. He said he would go to the warehouse and make sure they boxed it all together. This probably saved me at least $15.00 in shipping. He didn't have to do it - as I didn't order everything at the same time, but he did.
No sooner did I hang up the phone from that conversation, I received a call based on the voicemail I'd left. I'd say this is prompt customer service as they were returning a call shortly after getting to work.
I will only use Reliable Hardware for my future needs.
2025年8月18日
Reliable Hardware からの回答
Hi Mark!
Thank you so much for this stellar review. It was a pleasure speaking with you and being able to assist you with adding items to your order. We're a team of real people in a California warehouse and we always do our best to do what's best for the customer. Especially just going that little extra mile. :) We're happy to have you as a customer.
Reliable service, Reliable Hardware!
-Frank
Reliable Hardware からの回答
Thanks Scott!
We love to hear when our customers appreciate the effort we put in to our customer service. No robots here! Give us a call with any questions and a real person here in Chatsworth, CA will pick up and do their best to get your project off on the right foot.
-Frank
Reliable Hardware からの回答
Thanks Ariyan!
Happy to hear your entire experience was great :) We look forward to helping out with any upcoming projects!
-Frank
Great place to shop
Accuracy of the website and order as received.
Shipping to Canada was a breeze.
Received my order in good time.
2025年7月30日
Reliable Hardware からの回答
Thank you northern neighbor!
Glad your shopping experience experience was enjoyable and your items arrived in good time. We ship all over the world, so we know how important it is to ensure documentation and procedures are accurate in order to avoid delays with customs. :)
-Frank
These folks are great!
These folks are great! “Reliable” is the perfect name for their company! Will order again for sure!
2025年7月30日
Reliable Hardware からの回答
Thanks Tommy!
So glad you enjoyed our service and products!
We look forward to working with you again :)
-Frank
Excellent as always !
2025年7月22日
Reliable Hardware からの回答
Thanks Dan!
Glad your project went without a hitch! Happy to be a part of it :)
-Frank
Reliable Hardware からの回答
Thanks Linda!
So glad to hear your speaker grill was exactly what you expected. We cut these grills with nothing but a sheet metal sheer and a guy who knows his stuff! Measure twice, cut once! It's about as "hand made" as you can get. :)
-Frank
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