Remy & Virgin Hair Extensions レビュー 40

Remy & Virgin Hair Extensions からの回答

2026年3月29日 に更新

Hi Shauntay,

We’re truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.

We’re glad to know that you initially liked the texture and overall look of the hair, but we completely understand your concern regarding the presence of nits .That’s certainly not the experience we want for any of our customers.

As a brand that specializes in raw virgin hair, we do not use chemical processing or harsh sanitization methods that many companies rely on to strip the hair completely. Instead, each bundle is carefully cleaned and inspected by hand to preserve its natural integrity. That said, because this process is done manually, there can unfortunately be rare instances where a few nits may be missed during inspection. We sincerely apologize if that was the case with your order.

we take that feedback seriously.We also want to mention that we do offer exchanges in situations like this, provided the product is returned unused and within our return guidelines. Had we been notified earlier, we would have absolutely worked with you to arrange a replacement.

We’re truly sorry that this experience led to such disappointment, and we regret that we didn’t have the opportunity to make it right for you at the time.

Thank you again for your honest feedback—it helps us continue improving our quality control and customer experience.

Warm regards,
REMY & VIRGIN Customer Care

Remy & Virgin Hair Extensions からの回答

2026年3月28日

Hi there,

Thank you so much for your kind words! We’re thrilled to hear that you love the Raw Indian Hair Extensions from remyandvirgin.com and that the hair is easy to manage. It means a lot to us that it blends so well with your natural color—that’s exactly what we strive for ✨

We truly appreciate your support and look forward to serving you again! 💛

Thanks
REMY & VIRGIN RAW INDIAN HAIR EXTENSIONS
remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2026年3月1日

Dear Ray,

We’re truly sorry to hear that you were not satisfied with your purchase.

you ordered our Curly texture (18” and 20”). Our Curly collection is designed to reflect natural, tighter curl patterns with thicker strands. Because it is raw, natural curly hair, it will naturally have more volume, tighter curls, and some frizz — which is completely normal for authentic curly textures.

We also carry a separate product called Loose Curly, which has softer, more elongated curls and less frizz. After reviewing the comparison video you sent, the texture you preferred closely resembled our Loose Curly option rather than our Curly texture.

We personally called you to explain the difference between these two textures and offered a solution — including the option to exchange for Loose Curly if that better matched your preference. Unfortunately, the explanation was not accepted, and the hair was not returned for exchange.

We always encourage customers to carefully select between our clearly listed texture categories, and we are happy to assist before purchase via consultation, photos, or even video call to ensure the right match.

We respect that every customer has personal preferences when it comes to curl patterns. However, natural curly hair will have tighter curls and texture — that is part of its authenticity.

Our goal is never to “make a quick sale,” but to provide genuine raw hair in clearly defined textures and offer solutions when concerns arise. We did our best to resolve this situation professionally and promptly.

We wish you the very best with your preferred texture and thank you for giving us the opportunity to address this publicly for clarity.

— REMY & VIRGIN™

Remy & Virgin Hair Extensions からの回答

2026年3月1日

Hi Shannon,

Thank you so much for this beautiful review 🤍

It truly means a lot to us that you noticed the little things — especially that we actually read the order notes and reach out for clarification. We believe that communication is everything when it comes to raw hair, and we never want customers to feel like they’re just another order number.

We’re so happy you loved your closure! Knowing that it took color well and that the lace feels strong enough for confident styling is exactly what we aim for. Quality and transparency are extremely important to us, which is why we send photos/videos and allow customers to choose without pressure.

Your support and trust genuinely motivate our team to keep raising the standard. We’re grateful you found us, and we look forward to serving you again soon 🤍

— REMY & VIRGIN™
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2026年3月1日

Sharon, this truly means so much to us — thank you 🤍

Hearing feedback like this from someone who has been purchasing hair for over 10 years is incredibly rewarding. Your experience and standards make your words even more meaningful.

We’re so happy you love the Raw Loose Curly texture — especially the natural curl pattern, true-to-life color, and authentic texture. That’s exactly what we work hard to preserve with every bundle.

Providing unsurpassed customer service is always our goal, so knowing you felt supported and confident in your purchase means everything to our team.

On behalf of Franklin and everyone here at REMY & VIRGIN, thank you for your trust and continued support. We look forward to serving you again soon 🤍

— REMY & VIRGIN™
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2026年3月1日

Rose, thank you so much for your kind words 🤍

“Flawless” is such a powerful compliment — we don’t take that lightly! We work very hard to maintain the integrity and authenticity of our hair, so knowing you’re consistently happy with the quality means everything to us.

And exceeding expectations with customer service every single time? That’s exactly the standard we hold ourselves to. Your continued support and trust truly motivate our entire team.

We appreciate you more than you know and look forward to your next order 🤍

— REMY & VIRGIN™
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2026年3月1日

Rose, thank you for describing your experience as “luxury” — that truly means so much to us 🤍

From the quality of our hair to the way we communicate and ship orders, we intentionally design every step to feel seamless and premium. Luxury isn’t just about the product — it’s about how our customers feel throughout the entire process.

We’re so glad you appreciate the consistent communication and fast shipping. Making your purchase easy and stress-free is always our goal.

Thank you again for your continued trust and support. We look forward to serving you again soon ✨

— REMY & VIRGIN™
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2026年3月1日

Zoe, this makes us so happy to read 🤍

We know how important birthday hair is — it’s not just a style, it’s a moment! So hearing that despite the weather and roadblocks, we were able to get your preferred look to you on time truly means everything to us.

Thank you for trusting us for such a special occasion. We always aim to respond quickly, communicate clearly, and move with urgency when timing matters most.

We hope your birthday look was absolutely stunning ✨ Thank you for choosing REMY & VIRGIN and for the A+ love!

— REMY & VIRGIN™
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年12月12日

HI Kash,

Thank you so much for taking the time to share this wonderful review! 💛
We’re truly grateful for customers like you who appreciate the care and dedication we put into every interaction.

Our team works hard to be attentive and responsive — whether by email or WhatsApp — so it means a lot to hear that you feel supported every step of the way. And we’re so happy to know that the quality of our extensions continues to meet your expectations. We believe in offering only the best, and your trust and loyalty make it all worth it.

Thank you again for being a valued part of the Remy & Virgin family. We can’t wait to serve you again! ✨

REMY & VIRGIN
CUSTOMER CARE TEAM

Remy & Virgin Hair Extensions からの回答

2025年12月7日

Hi Katherine,

Thank you so much for your honest review and for trusting us with your purchase. We're happy to hear that you loved the quality, fast delivery, and packaging — we truly appreciate your feedback!

I’m really sorry that your message about the 5% first-time discount wasn’t responded to. That’s not the experience we want for you, and we apologize for the inconvenience. Please feel free to reach out again, and we’ll make sure you receive the discount on your next order.

Thank you again for supporting our small business, and we look forward to serving you even better next time. 💛✨

Thanks
REMY & VIRGIN
RAW INDIAN HAIR EXTESIONS
CUSTOMER CARE TEAM
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年12月5日

Hi Joy,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience.

After reviewing your order from July 5, 2025 (Loose Curly bundles: 2×20" and 2×22"), we want to clarify a few important details regarding our policies and product expectations:

Our Return & Refund Policy clearly states that all quality concerns must be reported before installation, while the product is unused, unaltered, and in its original condition, so our team can fully assess and provide a refund or replacement if there is any issue.
Policy link: https://remyandvirgin.com/policies/refund-policy

Additionally, as soon as the hair is received, customers are encouraged to co-wash, examine the bundles, and perform all pre-installation checks to ensure the hair is flawless, has no shedding, and meets expectations. These steps are outlined in our Hair Care Guide, along with detailed maintenance recommendations to help our raw hair last significantly longer.
Haircare link: https://remyandvirgin.com/pages/hair-care-tips

In this case, the hair was described as beautiful, full, and flawless upon arrival, and it was installed and worn for over 6 months. Shedding that occurs this far into usage is typically related to maintenance, normal wear, or installation methods—especially if the wefts were cut, which can cause shedding regardless of hair quality. This is why our team advised sewing around the wefts, not through them.

If this had been a product issue identified before installation, we would have gladly provided a refund or replacement once the product was returned unused, as outlined in our policy.

We understand how frustrating hair concerns can be and we are always here to guide you on maintenance, installation tips, or selecting the best textures for your needs.

Please feel free to reach out to us directly if you’d like personalized advice—our team is always happy to help.

Thanks
REMY & VIRGIN
RAW INDIAN HAIR EXTESIONS
CUSTOMER CARE TEAM
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年12月5日

Hi Alfa,
Thank you so much for your thoughtful review and for being a loyal customer for the past five years — we truly appreciate your trust in us.

We’re sorry to hear that your recent pre-sale order didn’t match the quality you’ve consistently experienced. When you reached out and mentioned that the hair felt thinner than expected, our team immediately offered a refund or exchange, provided the bundles were returned before installation. This allows us to inspect the hair and send you a replacement that aligns with your preferred fullness and texture.

Since the hair was installed due to your upcoming appointment, we weren’t able to proceed with an exchange at that point. Because our raw hair is a natural product, variations in thickness, texture, and color do occur. If the natural characteristics of a bundle are not to your liking, the best option is not to install it so we can replace it with bundles that better meet your expectations — and we’re always happy to help you choose the perfect match.

Anytime a customer receives hair that does not meet our quality expectations, we encourage sending it back before installation so we can assess it and provide a replacement if needed. We stand behind every bundle and want to make sure you always receive the high-quality raw hair you’re used to.

If you reach out before your next order, we’ll be happy to personally inspect and hand-select your bundles to ensure they meet the standard you’ve always loved.Like what we did in the recent order that you placed with us.

Thank you again for your honesty and for your continued support — it means a lot to us.

Thanks
REMY & VIRGIN HAIR EXTENSIONS
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年12月5日

Hi Abigail,
Thank you so much for the 5-star review! We’re thrilled to hear that your curly bundles were perfect for your summer flip-over sew-in. That texture is one of our favorites for effortless, natural volume — especially in warm weather.

We appreciate you choosing us and hope you enjoy every moment of your install. If you ever need help selecting your next texture or length, we’re always here to help! 🌟

Thanks
REMY & VIRGIN HAIR EXTENSIONS
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年10月18日

Hi Sharonda,

We completely understand your concern and truly value you and your daughter as customers. However, please note that the refund was processed strictly in accordance with our Return & Refund Policy, which was agreed to at the time of checkout.

As clearly mentioned in our policy, shipping fees and transaction/processing fees are non-refundable. These charges are incurred by the payment processor and carrier, and therefore cannot be recovered once the transaction has been completed.

For your reference, you can review the full policy here:
🔗 https://remyandvirgin.com/policies/refund-policy

By placing an order on our website, you acknowledge and accept these terms and conditions. Our Return Policy outlines the exact circumstances under which returns and refunds are processed, ensuring transparency and fairness for all our customers.

We truly regret any inconvenience this may have caused and appreciate your understanding in this matter.

Thanks
REMY & VIRGIN

Remy & Virgin Hair Extensions からの回答

2025年12月5日

Hi Leatrice,
Thank you so much for the amazing review! We’re thrilled to hear that this is the best hair you’ve ever worn — that means a lot to us. We’re glad the install looked and felt great right from day one!

A little curl cream and water in the morning is perfect for keeping raw curls hydrated and defined, and we love that you’re already enjoying how natural and real the hair behaves — because it truly is real raw hair.

We appreciate you choosing us and hope you continue loving your install. If you ever need texture tips or product recommendations, we’re always here to help! ✨

Thanks
REMY & VIRGIN HAIR EXTENSIONS
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年12月5日

Hi Navarria,
Thank you so much for the wonderful 5-star review! We’re so happy to hear that you had a great experience with us — from the fast shipping to the reliable service. And we’re thrilled that you loved your virgin hair! ❤️

We truly appreciate your support and look forward to serving you again anytime you need us.

Thanks
REMY & VIRGIN HAIR EXTENSIONS
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年12月5日

Hi Athena,
Thank you so much for your wonderful review! We’re thrilled to hear that your 18-inch Indian Wavy bundles were easy to manage, didn’t tangle or shed, and looked beautiful after installation. It’s always a bonus when your hairstylist notices the quality too!

We truly appreciate your referrals to family and friends — nothing makes us happier than knowing our hair is making a positive impact in our customers’ lives. ❤️

Thanks
REMY & VIRGIN HAIR EXTENSIONS
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年12月5日

Hi Tammy,
Thank you so much for your amazing review! We’re thrilled to hear that you absolutely love your hair and enjoyed our quick delivery. It’s wonderful to know that Sheela has consistently met your needs — we’ll be sure to pass along your kind words!

We’re so glad you’re loving the tangle-free, no-shed, and fresh-smelling hair. Your support and trust mean the world to us! ❤️

Thanks
REMY & VIRGIN HAIR EXTENSIONS
RAW INDIAN HAIR EXTENSIONS
www.remyandvirgin.com

Remy & Virgin Hair Extensions からの回答

2025年4月22日

HI Jeanine,
Thank you so much for your amazing review! We're thrilled to hear you love our hair products and customer service. Your support means the world to us, and we can't wait to keep serving you!

Thanks
REMY & VIRGIN
RAW INDIAN HAIR EXTENSIONS