Rentaroo レビュー 20

Rentaroo からの回答

1日前

Hi,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns.

We’d like to review your account and the listings you mentioned, as well as the subscription charge, to clarify what happened and address your concerns properly.

We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly.

Kind regards,
Rentaroo Team

Rentaroo からの回答

2026年4月2日 に更新

Hi,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration.

This is not the experience we aim to provide. We’d like to review your account, including the subscription and cancellation attempt, to clarify what happened.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentaroo Team

Rentaroo からの回答

2026年3月6日 に更新

Hi Chantell,

We’re very sorry to read this and completely understand how upsetting it must feel to see unexpected payments taken, especially after you believed your trial had been cancelled.

Please be assured that subscription charges are only generated if an active membership remains on the account. If a cancellation is completed successfully, no further payments should occur. That’s why we would really like to review your account in detail and see exactly what happened in your case.

If you previously contacted us and have not seen a reply, please also check your spam or junk folder in case our response was filtered there.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Best regards,
Rentaroo Team

Rentaroo からの回答

2026年2月27日

Hi Emanuele,

Thank you for sharing your experience! We’re delighted to hear that Dragana was able to assist you quickly and efficiently with your subscription issue.

Your feedback is greatly appreciated and motivates our team to continue providing clear and helpful support to all users.

Please don't hesitate to reach out to us again if you have any further issues, we're here to help!

Best regards,
Rentaroo Team

Rentaroo からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must be.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentaroo Team

Rentaroo からの回答

2026年1月8日

Hello

Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with Rentaroo.

We’re glad our platform could make your rental search easier and more enjoyable. Your review is greatly appreciated and encourages us to continue providing a smooth and reliable service.

If you ever need assistance or have questions in the future, we’re always here to help.

Best regards,
Rentaroo Team

Rentaroo からの回答

2026年1月8日

Hello

Thank you for your feedback. This is very important to us, and we are truly sorry you feel this way.

We can assure you that Rentaroo is a trustworthy company, and we always strive to provide the best possible service.

If you still have any specific questions or need clarification, we are more than happy to assist. Please reach out to us via the contact form on our website under the Terms & Conditions.


Kind regards,
Rentaroo Team

Rentaroo からの回答

2026年1月8日

Hello

Thank you for sharing your review.

We’re very sorry to hear about your experience, and we’d like to clarify a few points. Rentaroo is a legitimate rental platform, and all pricing — including trial fees and subsequent subscription renewals — is clearly displayed during sign-up and confirmed before payment. The renewal charge only applies if the subscription is not cancelled within the trial period, in line with the Terms & Conditions accepted by the user at registration.

Our listings are provided by landlords, property managers, and estate agencies. Rentaroo does not own or manage these listings, and it is the responsibility of the listing owners to keep their ads up to date. However, we provide the option to report any listings directly on our site that you believe are inaccurate, so we can investigate and take action if necessary. We sincerely regret any inconvenience this may have caused.

We appreciate your feedback, and if you need further assistance or clarification, please reach out to us via the contact form on our website under the Terms & Conditions.

Kind regards,
Rentaroo Team

Rentaroo からの回答

2026年1月8日

Hello Marie

Thank you for your review.

We are really sorry to hear about your frustration, but we’d like to clarify a few important points. Rentoroo is a legitimate rental platform, and all pricing — including the trial fee and subsequent subscription renewal — is clearly displayed during sign-up and confirmed before payment. The renewal charge only occurs if the subscription is not cancelled during the trial period, in accordance with the Terms & Conditions that must be accepted at registration.

Regarding listings, our listings come from landlords, property managers, and estate agencies. We do not own or manage these listings, and their availability can change quickly. Keeping listings up to date is the responsibility of the listing owners; however, we are truly sorry that this was something you encountered.

Thank you once again for your feedback. If you need to contact us, you can do so by filling out the contact form available on our website under the Terms & Conditions.


Kind regards,
Rentaroo Team

Rentaroo からの回答

2026年1月8日

Hello Simon

Thank you for your feedback.

We’re sorry to hear that your experience did not meet your expectations. Rentaroo is a legitimate international rental platform, and our subscription terms and pricing are clearly presented and accepted during sign-up, with the option to cancel at any time in line with our Terms & Conditions.

Our listings come from landlords, property managers, and estate agencies, and availability can change quickly, especially in high-demand rental markets. We understand how frustrating the housing search can be and regret if the service did not align with your needs.

If you have any specific concerns regarding your account or subscription, our support team will be happy to assist you directly you can reach us by filling a contact form on our site under the Terms & Conditions.

Thanks again for your feedback.


Kind regards,
Rentaroo Team

Rentaroo からの回答

2024年3月12日

Hello Alexis,

Thank you very much for your review!
We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentaroo.au.com

Rentaroo からの回答

2024年2月20日 に更新

Hello ,

Thank you for taking the time to write us your feedback.

We’re sorry you aren’t satisfied with our service.
We have tried to contact you via the email you provided to us via Trustpilot, but unfortunately we have not received any response from you. Please reply to our email so we can help you with your case.

We have also reminded you here twice about our email, but unfortunately not received any reply from you yet.

Best regards,
Rentaroo.com.au

Rentaroo からの回答

2024年1月26日

Dear Sylvia,

Thank you for bringing this to our attention, and we apologize for any confusion regarding the billing process. We're pleased to hear that our agent swiftly rectified the issue for you. If you have any further questions or concerns, please feel free to reach out. We appreciate your feedback and value your experience with us.

Best regards,
Rentaroo.com.au

Rentaroo からの回答

2023年12月5日 に更新

Hello ,

Thank you for taking the time to write us your feedback.

We’re sorry you aren’t satisfied with our service.
We are eager to understand more about the specific ads you mentioned in your review so that we can investigate and address the issue appropriately. To help us better assist you, we have requested your contact details so we can get in touch with you. Unfortunately we have not received any contact details from you.

Feel free to contact us via our webpage and our customer service can help you.

Best regards
Rentaroo.com.au

Rentaroo からの回答

2023年11月15日

Hello Vanessa,

Thank you very much for your kind words!

We are glad to hear that our services have been useful to you.

Have a lovely day!

Kind regards,
Sara
Rentaroo.com.au

Rentaroo からの回答

2023年10月25日 に更新

Dear Janet,

We are sorry to hear that you had difficulties when trying to apply for a house. It sounds like there might have been an issue with your email address in the system. If you encounter this problem again, we recommend reaching out to our support team for assistance. They should be able to help you resolve the issue and provide guidance on how to successfully apply for a house.

Thank you for sharing your feedback, and I hope your future experiences with Rentaroo are more seamless.

Kind regards,
Rentaroo.com.au

Rentaroo からの回答

2023年9月6日

Hello Skye Carlo ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Sara
Rentaroo.com.au

Rentaroo からの回答

2023年1月24日

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentaroo.com.au

Rentaroo からの回答

2022年10月6日

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rentaroo からの回答

2022年10月6日

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards