Rentola.com.au - Making property search smarter レビュー 150

Rentola.com.au - Making property search smarter からの回答

1日前

Hi Claudia,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns.

We’d like to review your account and the cancellation process you followed, as well as the communications you received, to clarify what happened and assist you properly.

We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this as quickly as possible and work towards a resolution.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

3日前

Hi Daniel,

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.

We’d like to review your account, the charges you mentioned, and the listings you accessed to clarify what happened and assist you properly.

We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this promptly and work towards a resolution.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年4月3日

Hi Vaughn,

Thank you for your kind feedback! We’re delighted to hear that our team was able to assist you and make the process easier.

We’ll be sure to pass on your appreciation — it means a lot to us :)

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年3月2日 に更新

Hello,

We’re very sorry to hear about your experience. To help clarify what happened and address any concerns, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you for sharing your feedback — it helps us understand where improvements are needed and support our users more effectively.

Best regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月26日 に更新

Hello Sharon,

We’re very sorry to hear about your experience and completely understand how distressing it must be to see unexpected charges while feeling unable to access your account. That is never how we want our users to feel.

Our support team can always be reached via the contact form on our website, to assist with any subscription or cancellation related issues.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We take concerns like yours very seriously and want to ensure your situation is fully reviewed.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年3月2日 に更新

Hello Craig,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.

As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that some listings may not always respond promptly, and we appreciate your feedback on this.

We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.

We’re here if you need any further assistance.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and concerning this must have been.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any confusion or stress this may have caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello Paul,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must have been.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred after cancellation, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any stress or confusion this may have caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and confusing this must have been.

As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that pricing information can sometimes be confusing and appreciate your feedback on this.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello Nikhil,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must be.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started.

As a property aggregator, Rentola collects listings from multiple sources, to make browsing easier in one place.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must feel.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. Our customer support team can always be reached via the contact form on our website to assist with any cancellation or subscription related issues.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello Shelley,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello Sandra,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must be.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Rentola.com.au - Making property search smarter からの回答

2026年2月23日 に更新

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.

If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. However, we would like to review your account and clarify what happened in your case.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team