Rentbycar レビュー 120

Yes, they are still at it (in Bilbao at least:

Provide you with a shiny car and then scam you when return - the bodywork scratch found (after circling the car three times for damage) was so small it could hardly be captured on a photograph.
And then - strangely enough - three separate emails requesting confirmation of the repair having been carried out still remain unanswered.

And I almost forgot:
No signage at the airport to tell you where or how to collect your car, and then a very long wait for the shuttle bus to arrive.

On receiving the car their agent tried to make me pay double the trans border insurance until I presented my contract with Zestcarrental . Then immediately backtracked for half the amount. This already gave me an idea of how they operate I was given a chance to inspect the car and found to extra spots of damage which was reported and one of them photographed and added to the already noted damage report. The other spot of damage was deemed by their agent as insignificant and not added. This damage by the way was much smaller than the so called damage that I was supposed to have caused. Even if I had taken hours I and the agent would 99 out of a 100 times not have found the damage I was accused of.

The point is that we did not damage that wheel. They immediately deducted 100 Euro from my credit card. I returned that car in a spotless condition.

When I asked the agent who investigated our car to reverse the car to show that if the wheel was in a different position it was VERY possible for me and the agent to miss that very little scratch. We asked him to find the damage when the wheel was in a different position and he COULD NOT. He also agreed that it was possible to miss this but had to go ahead to charge us because that is their policy and he had to do his job. Just to add that it took him 20 minutes of scrutinizing to find this 5mm spot of roughness on the left front wheel rim.

I am definitely sure this is done to most of their customers. Some damage is always found on return of vehicles , they charge the customer without even a quote and never even have it repaired

In my opinion it is dishonest and unfairly making money off honest customers. Over 30 years of car rentals all over the world I have never encountered this type of operation

Muy mala experiencia, me mintieron ya el primer día, despues de avisarles por mensaje en el contestador y llamadas en las q nos aseguraban q no había problema con nuestra reserva por llegar más tarde debido a un retraso en el vuelo, al llegar nos dicen q tenemos q abonar 10 euros más por día, pq era un coche de mayor gama, pq nuestro coche se lo dieron a otras personas, y no tenían más similares al nuestro, cuando nos dan el coche, sin navegador, y nos dicen q nos arreglemos con el móvil, el depósito no estaba lleno, lastima de no acordarme de hacerle foto, pero si la hice al devolverlo.
Y después de todo ésto el último día les pedimos q después de todas estas molestias poder retrasar la entrega del coche para no estar tirados en el aeropuerto 4 horas, y su respuesta fue q ellos tenían q cubrir las reservas, les comenté q era lo mismo q nos había pasado al llegar y les dio igual. Así q si van a reservar con esta empresa mírenlo todo bien, yo lo volveré a revisar todo seguro , etc.

I recently rented a car at Bilbao Airport and had a very positive experience overall. While the company does have some room for improvement, the pros far outweighed the cons in my case.
Cons:
They were unresponsive to emails.😔
The website doesn’t allow you to manage your booking.🤨
There’s no phone number listed on the website for contacting their office.🥵
Pros:👍🏻
-The person at the reception was incredibly polite and helpful. When I asked about upgrading the car, the prices were very reasonable.
-They gave me a business card with their phone number, which made me feel much more confident about the service.
-The staff answered all my questions clearly and in both Spanish and English.
-The car was spotless and almost brand new.
-Their full coverage insurance was very affordable.
-The overall price was less than half of what other companies charged. (Big companies)
-The pickup office was conveniently located near the airport.
-Every small detail (like scratches and dents) was carefully noted when I picked up the car, even though I opted for full coverage, so it wasn’t a concern.
-Returning the car was quick and hassle-free—it took less than 2 minutes.
-The van to take me and my family was ready and took us to the airport straight away
-The pre-authorized money on my credit card was cancelled just 20 minutes after I dropped off the car, with no surprise charges.

I’m very pleased with the service and would absolutely recommend RentByCar to my friends. My advice? Save yourself a headache and go for the full coverage—it’s very affordable with this company and provides peace of mind.

Llenamos el tanque justo antes de devolver el coche y nos han cobrado 18€ porque según ellos faltaba combustible.

Abysmal experience upon returning the vehicle. 10 minutes late so charged for another full day's rental. In contrast to the collection, when they didn't want to help us verify the 20+ damaged items on the vehicle, the return inspection was microscopically surgical! They tried to blame us for 2 damaged hub caps until we showed them the video we took before leaving that proved the damage was pre-existing. Not so lucky with the windscreen, which we unfortunately only checked superficially when we collected the vehicle; the check in agent went straight to 3 tiny stone chips, which we are sure we didn't cause but of course without the evidence we can't prove - charged €662,67, luckily we have Zest Car Rental's top up insurance to cover it - I very much doubt they will repair it, and if they do it will be for nothing like what they have charged. Lesson learnt, one gets what one pays for, and the only way they can offer prices that undercut the market leaders like Sixt, Hertz, and Avis is to claw back costs by this unscrupulous way of operating - it is the cheap hire car business model!!

Fue una experiencia de 10

Nos gusto mucho el trato y los coches fueron nuevos en Bilbao es de las mejores opciones

Mein Tipp: Auf gar keinen Fall einen Wagen von rentbycar mieten. Wir haben ganz schlechte Erfahrungen mit dem Unternehmen gemacht.

They charge you 2 times for a full insurance!!

Pessimo, si inventano danni per fare pagare in più alla fine del noleggio. Mai più. Sconsigliato. Macchina che mi è stata consegnata anche sporca all’interno (cotton fioc usato in mezzo ai sedili e polvere ovunque)

Lucrano al momento del ritiro dell’auto. Se non hai accettato di pagare 140 euro per la assicurazione che ti propongono, ti trovano il danno che non esiste per addebitare la tua carta. Da evitare assolutamente

They try to find any invisible scrath to make you pay more. Avoid this company

Rented and paid for a medium SUV, stated to be Hyundai Tucson or the like. Got a cheap Dacia instead, but no discount, even though it cost Hald the Price and is a car I would never rent, it is very bad and discount. Never again, find another rental place.

Unfair rip-off. We returned the vehicle in its original condition, and when we returned the car, a virtually invisible scratch on the lower edge of the front bumper was claimed and charged at 150 euros. I am certain that I did not cause this. It was raining cats and dogs when we rented the car and unfortunately we neglected to use a microscope to check the car for damage... This came back to haunt us when we returned the car, the staff meticulously and painstakingly searched the vehicle for small things and of course found something. I would advise everyone not to use this car hire company.

I LOVE this guys. Faster with the shuttel, new cars and very good price. I gonna come again to Bilbao with this people

It is only my experience , but this company, despite all the bad reviews that I just read, it deserves from me a 4 out of 5 graduation.
I do have no real complaints, and the 1 point I do not give it’s only due to a small misunderstanding when picking up the car. and the fact they did not answer an email inquiry that I did a week after I returned the car.
They have their own way of working and it is a different way than average, all in all I’m satisfied with their service.
And I have to say, I had as well an upgrade offer which I accepted because it wasn't expensive and made my trip even more comfortable.

Una estafa, abusadores.
Rentbycar en Bilbao... 45 minutos revisando el coche, nos encuentran unos supuestos arañazos debajo del paragolpes, arañazos que supuestamente hemos hecho nosotros y que evidentemente no es así, además no pueden demostrar que no estuvieran ahí antes de nosotros recoger el coche. La bromita nos sale en 140 euros!! Ojala os lo gastéis en rodilleras para revisar los bajos de los coches.

Bardzo niska cena 123 zł za wynajem auta na 3 dni była bardzo kusząca. Jednak już przy odbieraniu auta zaczęły się problemy. Nie było możliwości pokrycia kaucji w wysokości 900 € kartą debetową.
Wiem, że istnieje taki zapis w warunkach umowy, jednak jeszcze nigdy nie miałem takich problemów w innych wypożyczalniach, które również mają taki zapis, ale nie wymuszają płatności kartą kredytową jeśli jej się nie posiada.
Z powodu braku karty kredytowej byłem zmuszony do wykupienia dodatkowego ubezpieczenia w wysokości 60 EUR oraz depozytu w kwocie 150 EUR, które już mogły z jakiegoś powodu być opłacone kartą debetową.

Don´t recommend this rental company. We picked up our vehicle at Bilbao Downtown office and agreed in advance to drop it off at Bilbao Airport branch. We booked a small economic car (Fiat 500). When collecting the car, we were offered an upgrade to a Citroen C3 for 15 euros extra, which we declined. Then, the attendant offered a Renault Clio for no extra cost - they obviously didn´t have our Fiat 500 available. So we took the Renault. When returning the car, the inspection took nearly 30 minutes. Thankfully we had paid a premium insurance that reduced the excess to zero, otherwise they would have found something wrong to charge us extra. Even insects marks on the front of the car were inspected!!! Not enough, we were then informed of an extra fee of 36 euros for dropping the car in a different location, even though I paid the booking in advance and it was clear during the booking process that the car would be dropped off in the airport instead of city centre. Every excuse to steal from customers, hidden fees, and not friendly service. Stay away from Rentbycar.

Avoid, Avoid, Avoid - as others have said I wish I had read the reviews first. Absolute scam of a company. They look over the returning car forensically to find the minutest scratch in order to charge you - in my case 97 euros for a scratch no bigger than my small fingernail.
Even though I have my own insurance and ultimately do not have to pay out of my own pocket I am incensed that this company can and still operate in such a deceitful way. Heed my advice go elsewhere.