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Super Platform , Super Support executives. Recently interacted with Mr. Rameez who assisted immediately . keep it up and continue the good work . Thanks

Huge thanks to Mr. Rameez in customer support! I was having some trouble with my nameservers and DNS, but he stepped in and fixed it incredibly fast. He was super friendly and made the whole process easy. Really grateful for the amazing help!

The platform simply does not work. This wasn't one isolated bug or a temporary outage. The problems are widespread and affected the core functionality of the product.

Here are just a few of the issues I experienced:

* Customers were unable to complete the checkout process, making it impossible to generate sales.
* The admin panel contained links that simply did not work. They go to pages that say "This Page Does Not Exist"
* We were unable to contact support through the platform when we needed assistance.
* Multiple features failed to function as advertised. That Java or part of the platform does not work.
* I reported several separate bugs that the company didn't even appear to know existed which is scary.

The most frustrating part was customer service. Instead of resolving the issues, I was repeatedly told they were being worked on, but nothing was ever fixed. They want to now do phone meetings and I am like why? Fix the problem and provide a working product is not a high bar to meet. It felt like every response was simply intended to buy more time.

Refunds were discussed multiple times, but despite those conversations, no refund was ever processed. Eventually, I had no choice but to open a dispute with PayPal to recover my money.

I repeatedly asked them to demonstrate a fully functioning version of their own platform, even for a few minutes, and they never did.

After months of waiting, countless emails, and repeated promises, I was left with a product that still didn't work.

If you're considering this platform for your business, understand that my experience was one of constant technical failures, unfulfilled promises, and an inability to use the software for its intended purpose. Nothing worked.

By today, I was extremely angry. I did use profanity I believe but again, I am angry because of the amount of time they had wasted and because this was not a game to me, it is my business.

After that, they refused to respond, claiming my language was abusive. That is what they care about now. Words. By that point, however, we had already decided we had no choice but to move to another company because their platform simply did not work. We already had the dispute set up with PayPal and so I am sure that is why they miraculously could not fix it because of my words as of today.

Instead of addressing the technical problems, they chose to focus on my words as the reason they would no longer communicate. Apparently, my language became more important than the fact that their platform is unusable and that we wasted weeks—more than a month, in fact—being given a false sense of confidence that everything was working.

Only last week did I discover that customers couldn't even complete the checkout process. That alone made the platform unusable. They then attempted to fix that issue, but I told them I would bet my house that the very first thing I tried would fail. It did. The first link I clicked took me to a page that doesn't even exist.

So now, instead of explaining why the software doesn't work or fixing the numerous issues that have been reported, the blame has somehow shifted to my choice of words.

What's next? Are they going to tell me the dog ate it?

Abdullah solved quick and pretty directly all the sides of my concerns...I´m truly grateful, thanks !!!

Got in touch with Jason for an issue that happened during renewal. I should say his response was sooper good. He sorted my problem in 5 minutes. Thanks Jason

Have been doing business with them for nearly a decade. Support is fantastic. Recently had a great experience with Vikas B who handled an issue from beginning to end. Great company and easy to work with.

I had 3 agents dropped after explaining the issue and then Mohd Rameez joined and assured me to help resolve the issue. He went extra mile to inform me about the funds stuck from last 2 years which he released for me to use to restore the data. Thanks Mohd for your support.

Support team is always available and knowledgeable to provide the solution. Specially "Mohd Rameez B" was helpful and clear in the providing the solution.

TECH SUPPORT ROCKS... NEVER AN ISSUE always PROMPT and EFFECTIVE.. HIGHLY RECOMMEND FOR BUSINESSES.!

I am using reseller club from 2016, in between 10 years all serveries are awesome. and also provide exact solution according to your requirement.

Very nice response w.r.t. chat services. Mr. Md. Rameez resolved the domain lock issues satisfactory.

Mohd Rameez B, So good fast support and resolve.

It was great support from Mr Mohd Rameez B

It was great support from Mr. Mohd Rameez B from Reseller club support desk to solve my issue

fully satisfied. solved immediately.

I've been with ResellerClub for over 8 years now, their customer service is top tier. Today, my Supersite was not reflecting my reseller pricing and within minutes, Mohd Rameez B, was able to diagnose and restore my site.

Great service. Also great support .

Thanks Mohd Rameez B

Thanks for fast help with faster support

Resellerclub - Worst service provider I have ever dealt with.

If a customer gets stuck, there is absolutely no one available to provide meaningful support. The customer service team only repeats the same response: "Our team is working on it," without providing any updates, ownership, or expected resolution timeline.

What is even more disappointing is that despite maintaining 70 accounts with them, there is no priority support or accountability. Such a lack of commitment towards existing customers is completely unacceptable.

If this issue is not resolved immediately with a clear timeline and proper support, I will have no option but to close all our accounts and migrate to another service provider that values its customers.