resihome.com レビュー 58

I enjoy working with Candice, she was well informed and pleasant.

Helped me find a home

Candice was a pleasure to work with

My experience was great, especially enjoyed the professional assistance I received while working with Candice!

Leased this home for two years after relocating to Baytown. At move-in, I documented several issues on the checklist and was told they would be fixed, but most were never addressed.

Over time, the house developed additional problems, including cracks and sheetrock damage from settling. The only major repair completed was for a termite issue.

Before moving out, I professionally cleaned the home and left it in better condition than when I moved in. Despite this, the leasing company charged me for items that were documented at move-in and withheld about a month’s rent from my deposit.

I provided proof, including the original checklist and photos, but received no response. I would not lease from this company again and recommend having an agent present for a full walkthrough before signing.

They Lied and over charged me. I was a victim in theft and my rent was late. I expressed what was going on and also spoke to a representative who never said anything about extra fees. They charged me over and didn't apply my overage how I expressed. I looked up my name since they said I was filed on for eviction and found out IT WAS NEVER FILED!! like why lie, why not help and let me get ahead like I paid and instructed to do so. Resihome, don't care about the residents and even in this climate you would think people would have more empathy. My heat still don't work but I don't want to be charged for what they are supposed to handle. Horrible company to rent from. And the customer service is even more horrible.

My move-in was fantastic from touring my home to moving in, even placing maintenance issues is so easy and the staff is super helpful!

Pleas if you see a Resi home anything run in the other direction they will not work with you. They got me on the hook for over 5 Grand, and I will not be paying it. It was a bad experience all around. Please DO NOT RENT FROM THESE PEOPLE EVER!!!!!!!!

I would leave zero stars if I was able. The property manager was never there We never received a key for the door going from the garage to the house The battery-powered lock on the front door wasn't working and they gave us two keys one worked one didn't We went out one day took a key going to garage can't get in through the garage pinpad not working and the key didn't work. All my work orders were canceled and the day after we moved out they had the lock repaired The thermostat was in the kitchen so my electric bill was over $200 One of the people from the HVAC company came out and said the thermostat needed to be moved to the hallway My bill came down $70. No screens in any of the windows so I could not open anything to get fresh air because if I did animals and snakes and bugs and pollen and possible intruder could come in it's written in the law in Florida in chapter 83 that the landlord must provide screens at the beginning of the tenancy. They kept my full security deposit not because anything was wrong but for the early termination fee which is not allowed when the house was uninhabitable.Bugs coming in underneath the patio doors I went on the portal and wouldn't you know all the work orders I put in were gone it's a good thing I took screenshots of everything Nothing but lies The property manager consistently denied saying things and maintenance man did come out once but did not bring any tools. The day we moved in another maintenance person was painting the house inside with a 5 gallon bucket of paint no drop cloth no screen for the roller dipping it in and putting it on the wall and said he was watching a YouTube video how to do it. I gave them 60 days notice We were terminating our lease early and then 7 days to comply with chapter 83 listed all to deficiencies they ignored everyone My neighbors said it was so bad they skipped out during the night then they tried to threaten me with a notice to quit and you can't do that If your current on your rent. All they want is their money they put up no parking signs but it's a public road it's not a gated community anybody could park there and they are not allowed to put signs up that's up to the county just like they water when they want even though the county has a limit one day a week. They have no legal grounds to keep my security deposit for the early termination fee. "Caveat Conductus".

Resihome or RESICAP
DONT RENT WITH THEM. This company has been the worst experience renting ever. This corporation owns many homes and does not take care of them. On day 1 of my family moving in, there was no welcome and nothing was cleaned. Random items in the fridge, roaches, spiders, bugs in every room. I had to pay out of pocket over $600 for a deep cleaning- a job I REQUESTED them to do via email before move-in, they ignored me then REFUSED to reimburse the cleaning fee. The day of me receiving access to this disgusting and horribly managed home, my own property manager and everyone involved was nowhere to be found, unresponsive and has 0 support.

When I expressed my dissatisfaction and unfairness to the cleaning fee, they had a lawyer on their behalf to fight my demands for reimbursement and threaten my lease agreement. Then within 1 week the AC unit stops working. I had to wait 4 days in hot Florida weather for repair. They also refused to fix the refrigerator ice maker and told me "new policy states it's renters responsibility".

Then near the end of my lease, they sneak in random fees on my rent (over $450 worth) with NO explanation as to what these new charges are. This corporation is extremely negligent, careless to their tennants, lazy, cheap, greedy, and should not be trusted. Once they have your money and signature, you are on your own and they will go out of their way to ruin you. I will remember to never associate business with this company forever.

I moved into Resi home on January 31, 2025. I moved into a brand new construction. Yes, I read the reviews, but I thought a new construction home I shouldn’t have issues, wrong!

There are a few things with the home that has turned me off recently. However, I can see beyond the small picture of things, and say hey this isn’t my personal house. For weeks, I had to keep the air at a very low temperature to keep us cool. Finally, I came home to 80 degree house, I submitted a maintenance request last Friday. We sat without air until Monday. The warranty company stated that the property manager could possibly find some ac units, as she has been in contact with her. The property manager never contacted me. I went up to the office, she didn’t answer the door and the door was locked. I finally sent her an email when I realize she was not going to contact me. She responded to the email a day later at the end of the day like 5 ish with saying I can purchase portable ac units and they would reimbursed on a Saturday after 5. Of course I had more questions, and I know she would not be in the office on Sunday. Fast forward, maintenance came on Monday afternoon, and stated the “air is fixed”. At first, it did appear to be fixed, however after the day has went on, we realized the house was not cool as it was previous to it going down. I emailed the property manager because now I’m keeping a paper trail for my complaints. She has not provided me with any resolve, or any of the items I have brought to her attention. Due to Resi home faulty system and probably the people that put in the system, I now have an almost 500 electric bill. We have asked for compensation and sent our bills we normally pay to show that the usage has been high, and we have not even got a response to some sort of resolve to be fair. This company customer service is so bad, and property manager or her supervisor has no urgency.
We sent her an email previously in May, and she never responded to the email then. Last month I paid the rent early and I sent her a text just asking her about the water bill not being on the rent, she never responded to that. We have no screens for our windows, safety hazard for my grandbaby. I should have followed my mind but I will be proceeding with making a better business bureau complaint, and contacting the Georgia consumer division. For anyone going through this, don’t stop with Resi home. I will write until I get the things I want, and at this time that includes ending this lease. I refuse to be uncomfortable and every month I’m paying 3700 in rent and fees.

I signed a lease with ResiHome for a Georgia property after trusting their online listing and virtual tour. I live out of town and couldn’t see it in person beforehand — big mistake.

When I arrived on move-in day, the home was completely uninhabitable. I found rodent droppings, wasp nests on windows and doors, peeling floorboards, unsealed doors and windows (letting in insects and outdoor air), and even a bathtub caulked shut at the drain, making it unusable. There was water damage in the light fixtures, holes stuffed with spray foam, and general filth throughout. The property was not just dirty — it was unsafe.

I immediately contacted Liz [Last Name], their Operations Manager, who acknowledged the condition and agreed in writing to cancel the lease and refund my move-in charges.

That’s where the communication stopped.

I followed up multiple times asking how to handle utilities and next steps. No response. I eventually had to remove the utilities from my name to avoid paying for a home I never moved into. Now they’re acting like I still have possession of the unit — despite me never accepting it, never moving in, and clearly stating that from day one.

Their own maintenance records confirm someone entered the home and verified the same issues I reported. Yet they continue to twist the facts, stall, and ignore responsibility — even after admitting fault.

If this isn't resolved, I’ll be filing formal complaints with:

The Georgia Consumer Protection Division

The Better Business Bureau

Tenant advocacy groups

And I’ll pursue a civil claim for breach of contract and unjust enrichment.

Bottom line: ResiHome is not trustworthy. They market homes in unsafe condition, ghost you after promising resolution, and try to dodge liability when caught. I learned the hard way so you don’t have to.

I put in notice to terminate my lease with 60 days notice per the lease requirements. The property manager acknowledged my termination request. Since then no one will contact me. I am two days from that temrination date and there is an invoice for next month's rent in my portal now! The automated lock they insist on having for their convenience (but charge tenants for) has not worked for over a week, making the house unsecure. Maintenance told me I needed to speak with my property manager. To date no one will contact me. Completely unprofessional. I have never been late or unavailable to pay rent, and have had 2 maintenance requests in the 2 plus years I have lived there. Basically an ideal tenant. That is not how you treat people.

This company would steal from you charge you to take care of someone else home would love to load the pictures are move in date was May 1st got access 05/26 the home was not cleaned grass and bushes everywhere then I moved out a home I cleaned and taking over $300 dollar's on bullshit charges I just paid them for May and I paid $366 on June 1st move out on 06/02 now these thieves are taking almost $400 for a freaking house you didn't clean or cut the grass house was dirty from refrigerator stove everything with blue tape marks taking there ass to court

We'd give Resihome/Resicap a ZERO STAR if we could.
As a neighbor of a Resihome/Resicap owned home, they are horrible to deal with. They refused to fix their property and when we contacted them, as our property value is declining each day, we were told by Resihome/Resicap management: "At this time the owner (RESIHOME/Resicap) has decided NOT to fix anything." WOW!
Sure wish they'd sell the property to a private, non-corporation owned party.
The yard is in terrible condition and bringing down the property value of our home and all the homes in the subdivision. It's the worse property in the subdivision. Everyone knows it is a rental by owners that don't care about it. Fence problems too. Resihomes/Resicap are out of state owners (GA &TX) and don't care about their investment here in AL.
The past 2 RESIHOME/Resicap tenants have told us that RESIHOME/Resicap, are horrible to deal with and they regretted renting from them and will NEVER rent from them again.
I believe it. They were horrible to deal with for us too. They only act when the HOA sends them a warning letter to fix the property. Yard and property hasn't been maintained in months.
DO NOT RENT FROM RESIHOME/RESICAP!!! EVER!!!!
YOU WILL BE SO SORRY!

Hello… I filled out an application took a week off. It actually took a week to fill out applications. A week out of work. Their application was so hard you couldn’t get into it. There was always an error message. They wanted $55 from me $55 for my son. Couldn’t get back into the app to put my sons info in try two days. people don’t know what they’re doing. I couldn’t send the verification to them. They pretty much took $55 from me twice, knowing that they weren’t going to rent it out to me because of my sons Verification couldn’t get into the app try two whole days +40 hours a whole week with their very, very hard application, they really should’ve returned my money. I gave them another $55 to do a background check on my son and the next day they rented the place out they were never in Intending the place to me that all they do is steal your application fees and it’s extremely hard to get in their app there’s always errors and they do it on purpose to steal your money

Wow this is crazy reading the reviews. I was just looking at one of their
rentals but thanks to these reviews I will definitely pass. How is this company still in business.

Esther Gonzalez was very helpful and fast solving our maintenance request. I highly recommend

No communication,will try to charge you some obscene maintenance fee for maintenance issues with their property that they knew about. We went without water for two days, they left the gas running in the garage, couldn't figure out the tub came back four times each time with the wrong part the tub is currently sitting without any faucets and does not
work.

I am not and resident but I really appreciate the reviews and will take heed and not rent with these folks. This is nuts!