Restream レビュー 467

Restream からの回答

2025年10月7日

Thank you so much for taking the time to share this! 🖤
We’re really glad our team could jump in quickly and make things smooth for you. It means a lot to know you felt supported — that’s exactly the kind of experience we aim for.

~ Anya, Product Marketing

Restream からの回答

2025年10月7日

Hi Cory,

I spent some time reading through your full conversation with our support team, so no — we definitely won’t say you’re not a customer.

First, I’m really sorry that your stream dropped. Reliability is our top priority, and clearly, we fell short here.

Second, I can tell you and your team are true professionals who take your clients’ streams seriously. We’re honored that you’ve trusted Restream to power them. Your setup is quite advanced, and while that’s great for flexibility, it also makes troubleshooting harder — especially when 3rd-party encoders, networks, and custom RTMPs are involved. Still, that shouldn’t make your experience harder. That’s on us to improve.

After going through your full chat history, I can see our team genuinely tried to get you back online as fast as possible — but they missed something equally important: listening. You deserved to feel heard, not just helped. I’m sorry that didn’t come through. I’ll personally coach the team on how we can better balance empathy with technical problem-solving.

As for late-night replies — that’s a result of our 24/7 global support team working across time zones. It’s something we’re proud of, but you’re absolutely right that communication preferences should be clearer. We can do better there too.

Your feedback is hard to read, but it’s important — and it genuinely helps us get better. Thank you for taking the time to write it. If you ever want to talk more, my social profiles are open.

~ Anya, Product Marketing Director (39 years old 🙂)

Restream からの回答

2025年10月2日

This is wonderful to hear, thank you for your feedback! Sharing it with Colin. I bet this will make his day. 💜

~ Anya Product Marketing

Restream からの回答

2025年9月30日

We love to hear that! Thanks for sharing and for the five stars.
Happy streaming and clipping!
~ Anya, Product Marketing

Restream からの回答

2025年9月26日

Thanks so much for sharing this review 💛 We know hitting that glitch wasn’t fun, so it truly means the world to us that you still took the time to leave such kind words. We’re really grateful to have you in the Restream community!

~Anya, Product Marketing

Restream からの回答

2025年9月22日

¡Muchas gracias por sus amables palabras! Nos alegra mucho saber que nuestro equipo de soporte fue atento y servicial, y lo más importante, que pudieron resolver el problema. ¡Su reseña nos alegró el día!

~Anya, Product Marketing

Restream からの回答

2025年9月17日

Thanks so much for switching over and for sticking through the learning curve — we’re really glad to have you with us. It means a lot to hear that Restream feels like the right fit and that you’ve had a positive experience with our team. 🖤

You mentioned customization, and that’s spot on — we recently shipped customizable layouts in Studio, and we’re already working on bringing even more ways to make your streams feel unique. We love getting requests and votes from our community, so if you’d like to share specific ideas, you can add them here: ideas.restream.io

We’re excited to keep making Restream better for you — thanks again for the kind words and for being part of our community.

~ Anya, Product Marketing

Restream からの回答

2025年9月17日

This absolutely made our day — thank you for the kind words! We’re so glad Restream has become your favorite streaming tool.

And you’re right, local recordings are key. Great news - this feature is on the way. I recommend keeping an eye on your email and our social channels, because the announcement is already in the works. We can’t wait to share it with you.

Thanks again for streaming with us — it means the world.

~Anya Product Marketing

Restream からの回答

2025年9月17日

I’m sorry our reply felt tone-deaf to you. You’re right — no one wants to feel like they’re getting a robotic response when they reach out for help.

To clarify, AI agents are only there to help triage general questions (like how to connect Restream with OBS) and point new users in the right direction. More complex issues — like technical problems or billing — go straight to a human. And no matter the case, a human is always available at the next step. In fact, our product marketing team often takes the time to personally respond, as I’m doing here, because we care deeply about conversations with our creators.

It honestly hurts to hear that it came across as if we don’t give a damn, because we really do. We’ve taken your feedback seriously and are reviewing the way our AI-assisted replies are written to make them feel more natural.

And just as a reminder, we also offer 24/7 live chat with real human streaming experts. That’s something pretty rare in this industry — and if you’d prefer to talk directly to a person, I’d recommend live chat over email in the future. We sure hope Restream can serve you better in the future.

~ Anya, Product Marketing Director.

Restream からの回答

2025年9月17日

I’m really sorry to hear about your experience. It’s true — you used to get more for free, and it never feels good when something that was unlimited suddenly has requirements or costs. The reason we made that change is so we can keep building and improving tools for creators in a way that’s sustainable for the long run. Still, I understand how disappointing it can feel on your side.

I’m also sad that the conversation with our support team left you feeling even more frustrated. While our team stayed professional, the back and forth clearly didn’t land right, and that’s not the experience we want anyone to have.

Your account has already been refunded in full, but more importantly, your feedback has been heard — both about product limits and about the support experience. Thank you for sharing this openly. We’ll use it to do better moving forward.

~ Anya, Director of Product Marketing

Restream からの回答

2025年8月29日

I’m really sorry to hear about your experience—it’s clear we didn’t make things as smooth as they should’ve been. You’re right that canceling should be easier and more transparent, and we know we have work to do here.

To clarify, your subscription wasn’t canceled on our side, which is why the charges continued and why you couldn’t remove your card. That’s on us for not making the process clearer. Once you reached out, our billing team processed your refund within 7 hours, and the funds should be back in your account depending on your bank’s timeline.

We’ll take your feedback to keep improving, especially around cancelation and payment settings. Thanks for giving Restream a try, and I truly wish your experience had been better.

— Anya, Restream

Restream からの回答

2025年8月18日

We’re sorry you had a frustrating experience. Restream does have a free plan with core features to help creators get started. Some advanced tools — like more streaming destinations and larger guest capacity — are part of our paid plans, which help us keep the platform running and provide 24/7 live support.

The errors you mention with login and Twitch should not happen, and we sincerely apologize. Our support team is always available to help fix these issues right away.

We value your feedback and hope we can show you the reliable streaming experience Restream is known for.

~ Anya, Product Marketing

Restream からの回答

2025年7月10日

Thank you so much! If you do sign up, we’ve got even more awesome tools for creators — like recording podcasts, going live across all your channels, and turning long videos into viral Shorts automatically. ✨

~ Anya, Product Marketing

Restream からの回答

2025年7月7日

🙌 Happy streaming! Thank you for a great review.

Restream からの回答

2025年7月7日

Thank you! We love to hear that Restream is easy to use. We really appreciate your 5 stars! ❤️
~ Anya, Product Marketing

Restream からの回答

2025年6月9日

Thank you so much for the five stars and the kind words! We’re thrilled to hear you’re enjoying the stream quality and ease of use. Big thanks to the IT team in IL for spreading the word — we’re lucky to have such amazing champions. Happy streaming!

~ Anya, Product Marketing

Restream からの回答

2025年5月29日

Thanks so much! Glad to hear connecting your platforms was easy — that’s exactly what we’re going for. Let us know if there’s anything else we can make smoother for you!
Anya, Product Marketing

Restream からの回答

2025年5月29日 に更新

We LOVE hearing this! Thank you! So happy everything’s been smooth and easy — that’s what we work hard for every day. Can’t wait to see what you stream next!
~ Anya, Product Marketing

Restream からの回答

2025年5月29日

Thanks for sticking with it! Glad it clicked and made streaming to Kick and Twitch easy in the end. We’re always working to make that learning curve even shorter — excited to have you with us!
~ Anya, Product Marketing

Restream からの回答

2025年5月29日

This made our day 🙌 So glad Restream is doing more than you imagined — that’s the magic we’re aiming for! Thanks for being here with us.
~ Anya, Product Marketing