I had issues with customer service initially and they followed up and took my concerns seriously. On my return visit it was evident that it was not just lip service but action had been taken to improv... もっと見る
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所在地
所在地を変更Shop 211 Pacific Epping Shopping Centre, 571-583 High St, 3076 Epping, VIC, AU
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have been to many results laser clinics around Melbourne and Jaz from Pacific Epping is by far the best laser technician. She is highly professional, thorough, has excellent customer service and is... もっと見る
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I am a returning customer doing maintenance now spread out. Friendly staff with great advice. Also i was late due to traffic accident, they moved my appointment to a later time same night, istead of... もっと見る
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Your new staff don't look like they want to be there, presentation is poor, no make up, dirty uniforms, never introduce themselves or have any kind of customer service. Such a shame to have lost your... もっと見る
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企業情報
Results Laser Clinic - Epping について
当該企業による記述
We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body
連絡先
Shop 211 Pacific Epping Shopping Centre, 571-583 High St, 3076, Epping, VIC, オーストラリア
- (03) 9966 7804
3.9
ほぼ満足
371件のレビュー
ネガティブなレビューの 90％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am not happy and disappointed to my…
I am not happy and disappointed to my last time appointment.
I recently had a distressing experience at Results Laser Clinic Epping that I feel compelled to share.
The girl was not did properly my laser at Epping Clinic.I had an appointment for half legs , Brazilian, underarms and Chin.She supposed to be take 30 minutes to get the job done, but she finished it between 8-9 minutes
.I called to the head office and was told them. They said that you have to wait for a week , if your hair will not fall down, call us after a week.I called them again after a week and explained them hair are not falling down yet. I had another treatment scheduled 21st November.
I went there yesterday and the girls said , not you don’t have any miss spots, looks ok , even they did not check it properly.When I said to them , I had 2 sessions before , after that my hair was startled falling down after a week, then they asking me after how long you had a last session, I said I don’t remember, I think I had my first session after 30 days and second was after 60 days, then they said that you not taking sessions consistently that why this time hair is not falling down, when I just left the clinic and checked when was my last appointment then I realised that my past 2 sessions were also after 60 days .Again yesterday I called to the head office and was told them, they were saying something different, seems like they were making excuses, they did not accept their mistake.
As a loyal customer who has been to this clinic multiple times, this experience was disheartening. I expected better treatment.Unfortunately I still have got another 9 sessions with them and feeling , I am wasting my money.
There are more good options than this:(
2024年11月7日
自発的なレビュー
Results Laser Clinic - Epping からの回答
Hi There ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email info@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Results Laser Clinic - Epping からの回答
Hi Bina ,
Thank you for taking the time to review Results Laser Clinic.
We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.
We look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Friendly staff
2024年6月2日
Results Laser Clinic - Epping からの回答
Hi Enza ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.
Kindest,
Results Laser Clinic
Client Experience Team
The therapist was very professional but…
The therapist was very professional but warm and friendly at the same time. Had a beautiful experience receiving the therapy
2024年6月4日
Results Laser Clinic - Epping からの回答
Hi Mandeep ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Really good experience
I had a really good experience with Havva. She is very thorough and made me feel very comfortable. From now on I will be booking with her!
2024年6月4日
Results Laser Clinic - Epping からの回答
Hi ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be polite and work hard to deliver amazing results for our clients.
Thank you for your kind words. We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Always a great experience
The ladies here are so lovely and understanding. They make me feel so comfortable. It's always sparkling clean.
2024年5月23日
Results Laser Clinic - Epping からの回答
Hi Michelle ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.
Kindest,
Results Laser Clinic
Client Experience Team
Results Laser Clinic - Epping からの回答
Hi Rashpal ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Good staff outstanding customer…
Good staff outstanding customer service good job girls thanks
2024年5月24日
Results Laser Clinic - Epping からの回答
Hi Jagir ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Results Laser Clinic - Epping からの回答
Hi Kathy ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Very professional and helpful.
2024年5月13日
Results Laser Clinic - Epping からの回答
Hi Julia ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Results Laser Clinic - Epping からの回答
Hi Ally ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Very friendly staff.
I have a positive amazing experience.they explained the process very well and the staff is very polite and accomodating.Thank you very much.
2024年5月10日
Results Laser Clinic - Epping からの回答
Hi Ivan ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
im not happy of results because after…
im not happy of results because after 11 sessions still the hair didn't remove and grow up again
2024年4月29日
Results Laser Clinic - Epping からの回答
Hi Masoumeh ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Usually when I go to Epping I feel like…
Usually when I go to Epping I feel like the staff listen to what I say when I ask for something specific to be done in my laser appointment. I didn’t feel comfortable nor did I like the lady that I had for my last appointment, every time I would ask a question or tell her to redo something she would make it seem like such a task and say that she has already done it. I prefer to not have her for my next or future appointments.
2024年4月27日
Results Laser Clinic - Epping からの回答
Hi Jules ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email feedback@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Very friendly staff and respectful
Very happy with the results so far and the staff are so wonderful
2024年4月26日
Results Laser Clinic - Epping からの回答
Hi Narissa ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Results Laser Clinic - Epping からの回答
Hi Seema ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Results Laser Clinic - Epping からの回答
Hi Gina ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
I showed up to my appointment after…
I showed up to my appointment after leaving work early to be on time.
When I got there she told me I was not in the system! I had a VOICEMAIL and a SMS confirming my appointment!!!!
Unbelievable I waisted my time and lost 30min wage 😡😡. There was no one there and there was 2 of them standing around. They wouldn’t do it for me as I was not on the system!!!!
2024年4月5日
自発的なレビュー
Results Laser Clinic - Epping からの回答
Hi,
Thank you for taking the time to review Results Laser Clinic.
Thank you for taking the time yesterday to speak with one of our customer care team members to resolve this matter.
Please feel free to contact us on 1300 722 432 if you have any other questions.
Kindest,
Results Laser Clinic
Client Experience Team
Good results ,easy to book an…
Good results ,easy to book an appointment ,good customer service
2024年4月6日
Results Laser Clinic - Epping からの回答
Hi Jatinder ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Results Laser Clinic - Epping からの回答
Hi Sanaz ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
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