ReSupply レビュー 

ReSupply is an absolute RIP-OFF. Save your money and avoid this company.

I found ReSupply through Goodwill of Broward when I needed to donate furniture. We donated about 10 items and were given an estimate of $447.12. The final bill? $578.72.

The problem is that the "estimate" doesn't seem to mean much. Once the pickup is underway, you're essentially stuck. Halfway through the move, I was told I could be charged even more if Habitat for Humanity didn't accept all of the items or didn't have room for them. At that point, what are you supposed to do, tell the movers to put everything back?

To add insult to injury, I later found out Habitat for Humanity would have picked up most of my donation for free. Had I known that, I never would have wasted my money on ReSupply.

Do yourself a favor and call local charities directly before using this service. My experience was expensive, frustrating and left me feeling completely misled

Resupply were really helpful to me in taking care of excess furniture that I no longer needed but was unable to sell. Their staff were very easy to work with and efficient.

Great team: easy to work with, handled items carefully, in order to not scratch my walls or floors.

TERRIBLE SERVICE!
This is my second time TRYING to use them. Decided to give them a second chance as in ‘24 they randomly cancelled the pick up within the timeframe they were supposed to show up! Today, the driver calls an hour AFTER the pick up window closed to say he couldn’t do it today! Have been back and forth with dispatch asking for another pick up TODAY OR TOMORROW!!!
My furniture is moved all over the house IN ORDER FOR THEM TO CARRY HEAVY LIVING ROOM FURNISHINGS OUT THE FRONT DOOR! I have a special needs son who is freaking out because everything is in disarray. We can’t wait another week. This is my ONE day off work and I spend it waiting all damn day for a pickup that never showed! HAPPY F’ING FOURTH TO ME!!! DONE!!!

Scheduled a donation pickup through Resupply and ran into a confusing pricing structure. On top of a base cost, there’s a fuel fee and recycling fees charged in $10 increments, with no clarity upfront on how many increments might apply — you don’t find out your actual total cost until the contracted driver arrives at your door. When I decided to cancel after learning this, I couldn’t get my booking fee refunded despite trying. When you’re trying to do good by donating, it shouldn’t end up costing questionable amounts instead. I’d recommend Resupply be upfront about full pricing before booking, and that cancellation fees be waived when lack of transparency is the reason for canceling

Amazing service! Tyler and his associate were very professional and everything went great. I highly recommend.

ReSupply was confirmed to come today from 8AM - noon. My husband and I took off to oversee that the many furniture items of my late father’s were picked up and hauled away for the price of $450. Noon came and went without notification that a driver was assigned so I called, texted, and emailed. I called again and was transferred to a support specialist named Roberto Esqueviel. Roberto informed me that the driver in my area didn’t have time for my pickup, however, I was never notified. I told Roberto that my husband and I took the day off for this project and needed these items picked up by end of day. He said he would contact the driver to see if he could fit us in this afternoon. Roberto then called and emailed back later that the driver “might” be able to do it tomorrow. Might? What if I take another day off, and they can’t? Should I take the whole week off? This is already costing me $450, now my PTO, too? I work in healthcare, I can’t work from home. I made a reservation, I paid a deposit, and I had a confirmation. Why is this happening? Is this a scam? I’m going with another company, AND I’m filing a complaint with the Better Business Bureau. Book elsewhere!

DO NOT USE. ghosted me 3 times. they will not show up. I'm still convinced these other reviews are all bots. They are a fake moving company. Its uber. They will not show up. They will be late. They will not get back to you when you have problems for 10 hours. if you're lucky. And when it's all said and done and you're out a ton of money because you had to hire a new moving company. They will tell you, dam that's unfortunate.

WORST MOVING COMPANY. DO NOT USE. they will forget about you. they will show up late or not at all and not tell you til 9pm and then make you foot the bill. DO NOT USE. use a real company. THIS IS UBER.

Responding to these titans of industries AI-generated response:
Interesting how you completely left the time period of your responses out so I will help you. The first day it was canceled I did not receive contact from the movers for multiple hours the first day. They made me wait a additonal 6 hours that day because someone new was coming. They said. No one came. They scheduled a new pickup the next day. I waited the entire day trying to get in contact with you for you to call me at 5pm saying “I don’t think they are coming, but wait less than an hour and a supervisor will call you, I promise”. And then later at 8:30, 3 hours later, the supervisor called. Over the course of 2 days I sat for 15 hours trying to get in contact. I called the company all day, left multiple messages. Emailed everyone.
There is no help line. If the workers seem stressed they will just push your file to the back of their work simply because they don’t want to do anything difficult. After all of this. They asked if they could reschedule the pickup to be 5 days after the original pickup date that I paid for.

You quite literally did not work to find me another pickup. You GHOSTED me. 15 hours through the day of Friday and Saturday I sat in my place waiting because I was told someone was on the way. Timestamps are all there.

The drivers will inform the company that they cannot come. But the company will not inform you they are not coming because they want your business. They will leave you in the dark and make you foot the bill when they fall short. And finally when all their drivers are asleep they will call u and say. “I don’t want to leave you in the dark, no one is coming today” yeah no kidding it’s 8:30-9:00pm Saturday night.

Saying that you tried to find me another driver is the biggest line of shit I have ever heard because no one contacted me ever. Also including that It didnt fit with my timeframe? Yeah no shit, when people schedule a move date where they are moving stuff from their place, why would I have a buffer of 5 days? Saying that is implying that it’s partially on me because I was not open.

Insane

If you want an accurate representation of this. They took weeks to respond to this review. They will take weeks to respond to you as well.

It’s a middleman company. Nothing else. Go with real movers located in your city. Not this Uber service.

They were kind and quick. I appreciated their hard work. I didn’t know I couldn’t donate mattresses but they still took the mattresses with a small removal fee. I appreciated it instead of being stuck with a mattress

The vendor was prompt and reliable. Excellent experience.

We booked an appointment in advance and received a confirmation email stating they would contact us prior to pickup and confirm the time. On the early morning of the pickup we had not gotten any updates so I reached out via text, as there was no number with a live person to call. I finally received a response at 10:30 a.m. (pickup was for noon) stating that there were "truck issues" and we needed to reschedule. There was no way for us to reschedule at this point. I reached out asking for a call and got a text message back blaming the CHARITY for the mixup and that I needed to call them. To me this means they never booked it to begin with and were trying to pass the blame. This is so unprofessional and such a horrible way to do business. I would never recommend this business to anyone.

We were really hoping to donate our refurbished dishwasher to Resupply today, as we truly wanted it to go to someone in need. I even took the time to fix the spring and include all the hoses so it would be ready for its next home.

Unfortunately, we were quite surprised to find that the pickup was coordinated through a service charging over $150. Because of this unexpected cost, we’ve decided to cancel the donation and will be finding another way to dispose of it. We'll be looking into other options for our future donations.

Horrendous experience. Paid habitat over $200 to expedite pickup. Had contractor and his team spend an extra 3-4 hours carefully removing our cabinets for donation. Scheduled pickup for 8-noon on Wednesday this week. We got no follow up notification via text or email. At 1 pm we called them directly, used email and text to see if they were coming. After 45 min on hold, guy told me he would call them directly drivers directly and immediately. Two hours later - nothing. Day ended w no more interaction. So the cabinets ended up in the dumpster. We had to move on. You guys suck.

Excellent service!!!!!

In 2025 I had a great experience with Resupply, they were on-time and professional and the fee was only about $150. Cut to June 2026 and about the same amount of stuff came to about $500. I was surprised but decided to go ahead with it because they could pick up next day.

They gave me a pick up window of noon to 4:00 PM but showed up sometime after 5:00 which is outside of what the building allowed. They rescheduled for the following morning because my client was not available in the afternoon. The following morning they called to reschedule for the afternoon. I immediately tried to contact them by phone to cancel or reschedule but was told they only did customer service via text. I texted them, waited 3 hours for a response, and within that time, the truck had actually showed up at the building. Fortunately my client had a cancellation and was available.

The driver then added $100 recycling fee to the original estimate and required my sign off before he would take the items. Meanwhile my text with customer service had gone silent so they were no help. Finally I agreed to the charges. The driver had failed to bring anyone with him to help so my client's super gave the guy a hand using a cart that the building owned.

After that I began a very frustrating and slow text conversation with customer service, letting them know how disappointed i was with the service and the additional charge. They said the additional charge was a recycling fee that could be refunded if all of the items were accepted by Goodwill and didn't need recycling or disposal. Then they told me that some of the items were damaged (which was BS) and needed to be disposed of so the $100 fee couldn't be refunded.

I'm still waiting for a call from a supervisor but based everything they've told me so far, I'm not optimistic.

First of all they misrepresented themselves as being connected with Salvation Army. Second; they quoted a price of $200. Third; when they got here they took pictures & sent them to their "supervisor " & the price went to $400.

The process of arranging pick-up of items is amazing and efficient. the items that can be donated in Portland, OR is limited by the Goodwill list. The cost for donating a few items (Qty = 10) is steep ($318). The cost is more reasonable when a large number of items are being donated.

I was very disappointed. I scheduled a pickup last week, and no one showed up. So I tried again Monday. Once again, no one showed up. They never even contacted me until I complained.