Revive Memories レビュー 

232
•
TrustScore 5段階評価の3.5

3.3

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

My favorite part was choosing the photo. I went through an old album and picked the one of my sister and me sitting in our grandmother's garden - a picture we both still connect with. Watching the ani... もっと見る

企業が回答しました

5つ星のうち1の評価

Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even tho... もっと見る

企業が回答しました

5つ星のうち4の評価

This is a really good service, if a bit pricey. The photo-animation is great, but seems to have some sort of problem with representing teeth, for some reason. Also, occasionally, things which are item... もっと見る

企業が回答しました

5つ星のうち4の評価

Just wanted put it out there that somehow I got signed up for a subscription which I didn’t authorize and Revive was deducting money for a couple of months which I didn’t realise after contacting my... もっと見る

企業が回答しました

企業情報

当該企業による記述

At Revive Memories, we believe that memories shouldn't just sit in photo albums or on dusty shelves. They deserve to live, to move, and to be felt again.


連絡先

3.3

まあまあ

TrustScore 5段階評価の3.5

232件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.3

すべてのレビュー

(232)

過去12か月のレビュー数: 233件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The picture I used is of my Gramma and…

The picture I used is of my Gramma and Grampa.My Gramma died in 1922 so I never saw her.When you made her smile it was something I never experienced thankyou for allowing me to see my Gramma smile

2026年9月13日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Ken,

This is incredibly moving. 🧡 To see your Gramma smile for the first time, more than a century after she passed, is such a special connection to your family’s past.

Thank you for trusting us with her photograph. Knowing we could give you a moment you never had the chance to experience means so much to us. 😊

Emma
Customer Support Team Lead

5つ星のうち4の評価

worked well

worked well

2026年9月15日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Jim,

Thank you for the feedback! 😊 We’re really glad everything worked well for you, and we appreciate you giving Revive Memories a try. 🧡

Emma
Customer Support Team Lead

5つ星のうち4の評価

The photo was processed and available…

The photo was processed and available so quickly. It was breath-taking and I couldn't stop looking at it for ages. Thank you so much. I will be using Revive Memories again. That's for sure.

2026年9月10日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Robert,

“Couldn’t stop looking at it” is exactly the kind of reaction we love to hear! 😊 We’re so happy the result felt that special and that you received it so quickly.

We’ll be delighted to bring more of your memories to life in the future. 🧡

Emma
Customer Support Team Lead

5つ星のうち5の評価

Revive memories

I liked it very much the portrait looked like me but my sister and nephew disagreed

2026年9月15日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Celestina,

I love that you were happy with it, even if your sister and nephew were a little harder to convince! 😊 Sometimes family can be our toughest critics.

Thank you for trying Revive Memories and sharing your experience with us. 🧡

Emma
Customer Support Team Lead

5つ星のうち5の評価

It was wonderful

It was wonderful. My parents coming alive in the picture! But I cannot afford a subscription as I am on a fixed income. I thank you for the memory though.

2026年9月15日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Judy,

I’m so glad you got to experience that special moment of seeing your parents come alive again. 🧡 And I completely understand about the subscription. Thank you for giving us a try and for letting us be part of this memory.

I hope that little video remains something you can return to and enjoy for a long time. 😊

Emma
Customer Support Team Lead

5つ星のうち5の評価

My dad died in 1965

My dad died in 1965, so this was the first time I had seen him smile since then. It still makes me smile with tears.

2026年8月10日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Sandra,

This really touched my heart. 🧡 After so many years, being able to see your dad smile again must have been such an emotional moment. “Smile with tears” says it all.

Thank you for allowing us to be part of something so precious. 😊

Emma
Customer Support Team Lead

5つ星のうち4の評価

Wonderful depiction of my Daddy in his…

Wonderful depiction of my Daddy in his army uniform.

2026年8月10日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Ann,

What a special image to bring to life. 🧡 Seeing your Daddy in his army uniform must have made an already precious photograph feel even more meaningful.

Thank you for sharing this memory with us. 😊

Emma
Customer Support Team Lead

5つ星のうち5の評価

Since our Maddy passed in January it…

Since our Maddy passed in January it was great to see a pic of her come to life even if for only a few seconds!👍

2026年9月15日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Ron,

I’m so sorry for the loss of Maddy. 🧡 Even a few seconds of seeing someone so loved come to life again can carry so much emotion.

I’m glad we could give you that little moment with her. 😊

Emma
Customer Support Team Lead

5つ星のうち1の評価

This company is cheating so many users

This company is cheating so many users!
Ordered a photo made into a small video clip - that was actually quite poor for $1.
The following week had a subscription fee of $39.99 US taken from my Paypal account.

At no time was I made aware that I was signing up to a subscription.
Have tried to contact them to ask for a refund but still waiting for a reply.
I cannot recommend using this company !

I will be contacting my bank security as well as PayPal.
Never will I give my info for $1 again.
They charged me 3x !!!!
I want it all back!!!

2026年8月25日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Daryl, please rest assured all charges will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this fully sorted for you promptly.

I want to make sure this is properly resolved.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

…Scam?

Underhand taking subscription without you being aware , reported and claimed a refund via pay pal , I won't be wasting any more of my time sending them emails

2026年8月20日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured that if a refund hasn't come through via PayPal already, we're happy to look into this directly. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll check on this for you.

I'm sorry for the frustration around the subscription charge.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

Horrible

Horrible. I signed up for the one dollar tryout and it was garbage work so i immediatly canceled and they are now charging me 39 dollars for nothing. Im disputing

I have reached out several times and thwy wont refund my money. Ita a scam

2026年8月13日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured your $39 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you promptly.

I'm sorry the result wasn't up to standard, and that this charge went through despite cancelling — that shouldn't have happened, and I want to make sure it's put right.

5つ星のうち1の評価

Unauthorised subscription charge made to my account

Ordered a photo made into a small video clip - that was actually quite poor for $1.
The following week had a subscription fee of £30.75 taken from my Paypal account.

At no time was I made aware that I was signing up to a subscription.
Have tried to contact them to ask for a refund but still waiting for a reply.
I cannot recommend using this company !

2026年8月20日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured your £30.75 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you promptly.

I'm sorry you haven't had a response yet, and for the disappointment with the video on top of it all — that's not good enough, and I want to make sure this is properly resolved.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

Wish I'd checked Trustpilot first !

Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even though at no point was it stated you're signing up for a subscription.
Scam site deliberately set up to entrap. One for Trading Standards and Paypal to deal with. I won't let this rest.
Update: Following publication of this review I submitted a further request and my money has been refunded.

2026年8月9日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured your subscription charge will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you.

I want to make sure your case is properly reviewed and resolved this time.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

DON'T USE THEM

i sent a pic. of my mom and dad to do into a video mom was ok but dad was a stranger. i sent them a message that it was no good, at that point they realy should have sent me a $1.00 refuned but they charged $ 39.90 more.
now i am trying to disput the charge on my card
DO YOUR SELF A FAVER AND DON'T EVAN TRY THIS PLACE

2026年8月6日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi Ray, please rest assured the $39.90 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you promptly.


— Emma
Customer Support Team Lead

5つ星のうち1の評価

Got conned in after paying for the…

Got conned in after paying for the first picture I thought I was done then was charged 39 dollars on pay pal. I asked for a refund on the day I was charged and was sent their terms and conditions no refund. TERRIBLE CUSTOMER SERVICE!!!!!

After contacting the company once I reviewed them they did make it right

2026年8月12日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured your $39 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll make sure this is properly looked into for you.

I'm sorry your initial refund request was declined — that shouldn't have been the case, and I want to help put it right.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

I would actually give them zero .

I would actually give them zero .
I paid for the trial photo which was awful, I sent an email telling them so .
Heard nothing back !!!!! Until they had taken £30 out of my PayPal account 🤬.
They will not give me a refund but I have cancelled my apperant subscription, I'm waiting now to see what PayPal are going to do as I have put in a complaint.
DO NOT USE THIS SITE , DAY LIGHT ROBBERY!!!
Update 17.9.26 . I have received a full refund from Emma put back into my PayPal account, which I am thankful for, but it shouldn't of happened in the first place.
Mary was the contact who would not give me a refund so I think Mary should be re trained in customer service. !!!!

2026年8月9日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured your £30 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this arranged for you promptly.

I'm sorry you didn't get a response to your first email, and for the trouble with the refund since — that's not good enough, and I want to make sure it's put right now.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

Pitty I had to give 1 star

Pitty I had to give 1 star, because revive memories deserve a minus rating. I note from the answers to negative comments (and there are many) that this company always apologise and give a refund, but that shouldn't be the case in the first instance. Like everyone, I was attracted by the low cost of bringing photo images to life, but that is the bait...dangled to get you hooked on a sly subscription. I personally have had to change my bank details twice because of these crooks. Do yourselves a favour...stay away from these crooks, it's not like the service is good anyway.

2026年8月12日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured we'll get this fully looked into and any charges refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll take care of this promptly.


— Emma
Customer Support Team Lead

5つ星のうち1の評価

1 star review - beware of £1 trial.

This never happens to me and yet it did. I didn’t read the reviews on here first. ⭐ 1-star review — Please be careful with the $1 trial

I signed up for the $1 trial with Revive Memories on 13 August 2026. I was surprised to discover that this also resulted in a subscription being created.

After noticing this, I immediately went into my Revive Memories account and cancelled it. My account now shows “Subscription Status: CANCELLED.”

What concerned me further was the payment information in PayPal. The payment was made to UAB Teide Ventures, rather than the name Revive Memories, and PayPal showed UAB Teide Ventures as a linked business. I had to investigate this myself and manually remove the PayPal connection.

I also received an email from Revive Memories asking me to “Confirm Your Subscription” shortly afterwards.

The $1 trial payment is shown in my account as a “Trial Payment – $1.00.” Although I have now cancelled everything and removed the PayPal connection, I found the whole process confusing and concerning.

My advice to anyone considering the $1 trial: check the subscription status immediately afterwards and check your PayPal account for any linked payment arrangements.

I personally would not recommend signing up without carefully checking exactly what you’re agreeing to.

2026年8月13日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured that if any subscription payment beyond the $1 trial was taken, this will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this checked and sorted for you.

Thank you for the detailed account — it's genuinely helpful, and I'm glad you were able to cancel the subscription and unlink PayPal in time. I understand the confusion around the billing entity name and the confirmation email, and I'll pass this along to be made clearer.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

It seems beyond doubt this company is intentionally trying to trick people out of money.

Another 1* review for the collection! Exactly the same as others - I was unwittingly duped into a subscription I never would have agreed to by virtue of a sneaky and non-obvious little check box. No email confirmation that I was on a trial that would lead to a paid subscription.... No warning whatsoever - just $39.90 taken from my account 8 days later.

It's hard to reach any other conclusion than this being a very sneaky, underhand and deliberate scam by this company to barely legally steal money from people (spoiler - it's not legal under UK law). Aside from how they 'trick' people into subscribing, a subscription model is pretty incompatible with the service the're offering which must be seen as suspect in itself. The overwhelming majority of people will be happy to pay a one-off fee for one, or a handful of videos. I would expect no more than a tiny % of customers to actually want a subscription so they're clearly working an angle to get around this and egregiously try and coin in as much as they can. The Trustpilot reviews with the same complaint around the unexpected subscription go as far back as February so they've had months to address the problem. The fact they have changed nothing in that time heavily points to it being an intentional ploy.

Anyway, back to my particular case.... I immediately complained when I saw the money had gone out - I explained I had no intention of subscribing and requested a refund. It took 3 working days to get a response (the website says they'll reply within 8 hours) which came from 'Mary' basically saying they would not refund. I replied angrily quoting the areas in which they've contravened UK consumer and contract law and asking for the full refund I'm entitled to in line with the 14 day cooling off period that protects me in this country. 3 days later and no response so I sent a final follow up, also copying in the email address 'Emma' has quoted in response to other reviewers, firmly requesting a reply and refund. More than 24 hours later and still tumbleweed, so here I am.

As a small business owner I really don't leave negative reviews like this without good cause but I've given them every chance to make this right and they have failed to. It's pretty appalling all round but to see that so many others here have had the same experience and for them still to just blank me and fail to refund makes it even worse.

I'm not keen on having my money effectively stolen so I'll now be exploring my legal options in light of the breach of UK law.

*EDIT full refund received 5 days fter posting this review. It really shouldn't have to come to this. My comments stand and I ressent the amount of time I've wasted on this. I strongly suggest Revive Memories take urgent action to chance their practices.

2026年8月5日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi John, please rest assured your $39.90 will be refunded. I'm sorry this wasn't resolved sooner.

I understand your frustration with the subscription process itself, and this is genuinely useful feedback we're taking on board.

— Emma
Customer Support Team Lead

5つ星のうち1の評価

Absolutely APPALLING

Absolutely APPALLING. Exactly as many have said, being charged a ridiculously high monthly fees in an ongoing subscription after paying a small trial amount - in my book that is a SCAM. I suggest reporting / complaining to your payment providers even after you get your refund back, hopefully they will drop them, and consequently help other potential victims.

2026年8月4日
自発的なレビュー
Revive Memories ロゴ

Revive Memories からの回答

Hi there, please rest assured we'll get your refund sorted. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll take care of this promptly.

I'm sorry for the frustration this subscription setup has caused.

— Emma
Customer Support Team Lead

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