My favorite part was choosing the photo. I went through an old album and picked the one of my sister and me sitting in our grandmother's garden - a picture we both still connect with. Watching the ani... ãã£ãšèŠã
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Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even tho... ãã£ãšèŠã
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This is a really good service, if a bit pricey. The photo-animation is great, but seems to have some sort of problem with representing teeth, for some reason. Also, occasionally, things which are item... ãã£ãšèŠã
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Just wanted put it out there that somehow I got signed up for a subscription which I didnât authorize and Revive was deducting money for a couple of months which I didnât realise after contacting my... ãã£ãšèŠã
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At Revive Memories, we believe that memories shouldn't just sit in photo albums or on dusty shelves. They deserve to live, to move, and to be felt again.
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Same as all the others on here I thinkâŠ
Same as all the others on here I think paid £1 for 1 pick what was completely altered but ok and now just had £30 took out of my account hope they can sort this have contacted them but no answer as yet.need a refund and a subscription cancelled.
2026幎5æ27æ¥
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Revive Memories ããã®åç
Hi David,
If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. Please email me directly at help@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally issue your refund and make sure your subscription is cancelled, no questions asked. ð§¡
I'm sorry this experience did not meet your expectations, and I understand your frustration.
Emma
Customer Support Team Lead
I did the $1 photo and canceled immediately
I did the $1 photo. It was ok. When I was informed it would cost 39.99 per month after this, I went to my profile and canceled my subscription. Then, I notice $39.99 taken out of my bank account. I am filing a dispute from my bank after I contacted the company on several occasions. I kept getting replies from a bot. It said I hadn't canceled my subscription and they would cancel any further deductions. I could use the site until the end of this month. I already canceled it!! Don't trust them!! It's a scam!!
2026幎5æ24æ¥
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Revive Memories ããã®åç
Hi Tami, if the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. Please email me directly at help@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally review your case and issue your refund, no questions asked. ð§¡
I'm sorry for the frustration this situation has caused you, especially after believing you had already cancelled your subscription.
Emma
Customer Support Team Lead
This is a complete con
This is a complete con , you pay 1 dollar thinking you are buying the pic you want , and then find a few days later you are charged 39 dollars. I have emailed you and would like my money refunded, thank you Kim
2026幎5æ22æ¥
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Revive Memories ããã®åç
Hi Kim,
If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. I can see that you've already contacted us, and we'll make sure your refund request is taken care of. Please include your Trustpilot review link in your email if you haven't already. ð§¡
I'm sorry this experience did not meet your expectations.
Emma
Customer Support Team Lead
Scammed
Scammed! and they are refusing to give me my money back. I was charged nearly $60 AU for a subscription that I did not sign up for. What I thought was a one off payment for 1 photo turned out to be a scam to take more money out of my account.
Update: after sending 3 emails i received a refund. The revive memories subscription might be good for those that can afford it, I just hope they make it more transparent for future customers.
2026幎5æ20æ¥
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Revive Memories ããã®åç
Hi Sarah,
Thank you for updating your review. I appreciate you acknowledging that your refund was issued in the end. ð Your feedback is important to us, and I'm glad we were able to resolve the matter and process your refund. Thank you for giving us the opportunity to make things right. ð§¡
Emma
Customer Support Team Lead
WARNING - Subscription service
After reading the reviews (after completing my purchase) I realised this is a subscription service - this was not made clear during the purchase at anytime, I thought I was paying $1 for a photo to be edited.
Please be careful when purchasing.
Iâm hoping my subscription has been cancelled.
2026幎5æ20æ¥
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Revive Memories ããã®åç
Hi Mary,
If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. Please email me directly at help@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally issue your refund, no questions asked. ð§¡
If you would also like us to confirm that your subscription has been cancelled, please mention this in your email and I'll personally take care of it for you.
I'm sorry this experience did not meet your expectations.
Emma
Customer Support Team Lead
Be very careful of this company theyâŠ
Be very careful of this company they ask for an initial small amount then try a couple of weeks later for £32.99 its a scam
2026幎5æ20æ¥
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Revive Memories ããã®åç
Hi Maria, Iâm sorry this experience left you feeling this way. ð¥ Please send me a message at help@revivememories.co and Iâll personally look into your case and make sure everything is properly resolved for you, including your refund. Customer satisfaction is very important to us, and we genuinely want to help make this right. ð§¡ð
Emma
Customer Support Team Lead
A con job, just another bunch of scammers
A con job, paid US$1 for a trial, a few days later US$39.90 taken from my card without warning and was told I now had a recurring annual subscription. I complained to "Mary" and was told I'd get a refund, never happened, now when I look for the email offering this I find it has been recalled and replaced by an edited version blaming me for their theft, sneaky and underhanded. Avoid this company, they are scammers
EDIT - They replied to this with a "talk to us" message, I contacted them through that and was completely ignored, I guess they just wanted to look good.
I escalated my complaint through Paypal and after much hassle did receive a refund so that's good, but doesn't change my opinion of these people or their methods. Don't go near them.
2026幎5æ16æ¥
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Revive Memories ããã®åç
Hi Stewart, Iâm really sorry things turned out this way for you. ð¥ I would really appreciate the chance to personally go through your case and clear this up properly for you. Please reach out to me directly at help@revivememories.co and Iâll make sure this is carefully reviewed and handled for you. ðâºïž
Emma
Customer Support Team Lead
Terms & Conditions
A bad set up , great trial price of US$1 to find out what you're getting, but subscrition is buried in the terms & conditions for you to be billed $39.99 5 days later ...I was absolutely seething over this... HOWEVER, I emailed customer service who promptly refunded my PayPal account so they ARE trying to put things right ...
2026幎5æ18æ¥
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Revive Memories ããã®åç
Hi Mark,
I completely understand why you felt upset about this initially, and I really appreciate you giving us the opportunity to help resolve it. I can confirm that I personally issued your refund, and Iâm glad we were able to sort everything out quickly for you in the end.
Thank you as well for acknowledging our customer support teamâs effort to make things right, it genuinely means a lot. 𧡠âºïž
Emma
Customer Support Team Lead
Be aware of hidden subscriptions
I paid $1 on 15 April for what I believed was a one-off photo revision service from Revive Memories. The edited photo was initially returned with part of the image cut off, although this was corrected quickly after I raised the issue.
On 17 May, I was unexpectedly charged $39.90 for a subscription I was unaware I had signed up for. On the same day the payment was taken, I received an email stating that my 7-day trial had ended and thanking me for subscribing. Unfortunately, by that point the money had already been taken. It would have been far fairer and more transparent to send a reminder email before charging customers.
I raised a dispute through PayPal, but it was resolved in favour of Revive Memories. I have also contacted Revive Memories directly and am currently awaiting a response. If the matter is not resolved satisfactorily, I will be contacting my bank.
After this happened, I noticed several other reviews describing similar experiences. It is disappointing that Revive Memories appear to be aware of these ongoing complaints yet have not made the subscription terms clearer for new customers.
I would strongly advise anyone considering this service to carefully check the payment terms and confirm whether you are agreeing to a recurring subscription before making payment.
Since posting this review I have received an email from Revive Memories advising me a full refund is being processed . However my original review remains the same about being aware of the subscription charges!
2026幎5æ17æ¥
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Revive Memories ããã®åç
Hi Sharon,
Thank you for taking the time to explain your experience so clearly. I understand your frustration, especially as this was not the experience you expected when trying the service.
I can confirm that I personally replied to your email and issued your refund. Iâm glad we were able to resolve this for you in the end. I also appreciate you acknowledging that the issue with your photo was corrected quickly by our team. âºïž
Feedback like yours is genuinely important to us, and customer experience will always remain our highest priority. ðð§¡
Emma
Customer Support Team Lead
Was offered a $1 upload to revive aâŠ
Was offered a $1 upload to revive a photo which was received and was of ok quality. However a week later was charged USD $39.90 stating my trial had ended. This was never identified in the initial offering. Nor was any email received following the initial purchase stating I was now part of a subscription service.
Based on the numerous reviews I have now read, this is simply a lure to automatically opt you in to monthly payments when they werenât requested in the first place. I have emailed their help but am yet to receive any acknowledgement.
Beware of this poor practice
2026幎5æ10æ¥
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Revive Memories ããã®åç
Hi Lindsay,
If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. Please email me directly at hello@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally issue your refund, no questions asked. ð§¡
I'm sorry this experience did not meet your expectations, especially given the concerns you raised.
Emma
Customer Support Team Lead
Beautiful Memory.
Revive Memories did an amazing job of converting an old photo of my first wife (deceased) and myself when we were dating into this beautiful video that I will cherish forever. It has bought back so many beatiful memories for myself and our 2 children who were both very young when she passed. Thank you â€ïž Revive Memories.
2026幎5æ16æ¥
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Revive Memories ããã®åç
Hi Chris,
Thank you so much for sharing something so personal and meaningful 𧡠Your review truly touched us.
Iâd also love to gift you 2 extra credits so you can continue reviving more beautiful memories for yourself and your family ðð Please send me a quick message at help@revivememories.co and Iâll personally add them for you.
Emma
Customer Support Team Lead
Unexpected $39.90 charge
Just seen that I have been charged $39.90 via PayPal.
This was totally unexpected as I have not signed up to any monthly plan.
Have emailed company to request refund and cancellation.
2026幎5æ16æ¥
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Revive Memories ããã®åç
Hi Mr Robert Smith,
Thank you for reaching out. I can confirm that we received your email and your refund has now been issued, along with the cancellation of your subscription. Iâm sorry for the frustration this caused, and I appreciate you giving us the opportunity to resolve it for you. ðð§¡
Emma
Customer Support Team Lead
they are scammers
they are scammers, they will trick you into entering a subscription which you would not have done and then bill you..they sent me a phony image of my purchase with them, except i took a screen shot at the time of purchase which clearly shows them adding information.Absolutely disgusted by them...will be going to my bank to get reversed
2026幎5æ15æ¥
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Revive Memories ããã®åç
Hi Robert,
Iâm really sorry this situation has left you feeling this way.
Please reach out to me directly at help@revivememories.co and I will personally look into your case and make sure everything is properly resolved for you, including your refund. Customer satisfaction is our highest priority, and we genuinely want to help make this right for you. ð
Emma
Customer Support Team Lead
Why?
Why? You've just taken 32.00 from my account!
I can't afford that! I didn't realise it was a trial period, it didn't even look like my mum either. I would like a refund please.
2026幎5æ10æ¥
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Revive Memories ããã®åç
Hi Steph,
Iâm really sorry this has upset you, especially if the result didnât feel right for something so personal. ð¢ Please send me a message at help@revivememories.co and Iâll personally help get this sorted for you and arrange your refund. âºïž
Emma
Customer Support Team Lead
It made me cry
It made me cry. My mom has been gone now for 8 years. To see that picture move was incredible. You need to try it. I will make more videos.
2026幎5æ14æ¥
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Revive Memories ããã®åç
Hi Elizabeth,
Thank you for sharing this. Your comment is truly so beautiful and touching. ð§¡
Iâd love to gift you 2 extra credits so you can revive even more precious memories. Please send me a quick message at help@revivememories.co and Iâll add them for you personally. ð ð
Emma
Customer Support Team Lead
The video of my father distorted myâŠ
The video of my father distorted my face. I tried canceling and still was charged
2026幎5æ1æ¥
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Revive Memories ããã®åç
Hi Patricia,
Iâm really sorry the result didnât come out as expected. Please message me directly at help@revivememories.co and Iâll personally look into this for you. ð§¡
Emma
Customer Support Team Lead
Subscription
I paid the $1 for a video but then realised i clicked on the subsribe thinking it was the link to my video. I have tried emailing but says post undeliverable. How do i cancel before money gets taken out?
2026幎5æ14æ¥
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Revive Memories ããã®åç
Hi Mrs Pengilley,
Donât worry, Iâll help you sort this out. ð
Please send me a message directly at help@revivememories.co and Iâll make sure your subscription is cancelled. ð
Emma
Customer Support Team Lead
Not for meâŠ
I too paid $1 to see a memory from 2 family members who have passed, I did not like it but now I am being charged $57.50 . Sorry but I didn't realise I'm now a member. It was a one off and it felt weird, It's not something I want .Who do I contact to cancel please
Regards
Lorna Perawiti
2026幎3æ26æ¥
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Revive Memories ããã®åç
Hi Lorna,
Iâm sorry this experience didnât feel right for you, especially with such personal family memories. I completely understand that this type of service is not for everyone. Please send me a message directly at help@revivememories.co and Iâll personally help you cancel everything and get this sorted out for you. ð
Emma
Customer Support Team Lead
Subscription issue resolved.
Review updated due to company response- I used a free trial and thought nothing more of it but then discovered I was automatically signed up to a subscription. As others have said PayPal didnt help with this and therefore I contacted the company for a refund. I feel the number of customers raising the subscription issue indicates a need for a review of this system but the email and review here has led to an excellent customer service response from the team and a full refund. I cannot comment on the service they provide as I didnât use it sufficiently to judge.
2026幎5æ12æ¥
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Revive Memories ããã®åç
Hi Lindsey,
Thank you for taking the time to share this feedback. I understand your concerns, and Iâm sorry this experience left you feeling this way. ð¥ Clear communication and customer satisfaction are extremely important to us, and Iâd really like the opportunity to help resolve this properly for you.
Please reach out to me directly at help@revivememories.co and Iâll personally look into your case and make sure your refund is taken care of. ð§¡âºïž
Emma
Customer Support Team Lead
I was happy to pay the initial fee toâŠ
I was happy to pay the initial fee to see my parents again (and very happy with the video) but today noticed that they have taken £39 from my PayPal account without my authorisation.
Despicable to play on emotionally vulnerable people with a disingenuous 'subscription ' masquerading as a obe off fee.
2026幎5æ10æ¥
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Revive Memories ããã®åç
Hi Donna,
Iâm really glad the video itself meant something to you and helped bring back such a special memory of your parents. 𧡠At the same time, Iâm truly sorry this experience around the subscription left you feeling upset and disappointed. ð
Please send me a message at help@revivememories.co
and Iâll personally take care of this for you and make sure your refund is processed.
Emma
Customer Support Team Lead
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