My favorite part was choosing the photo. I went through an old album and picked the one of my sister and me sitting in our grandmother's garden - a picture we both still connect with. Watching the ani... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even tho... もっと見る
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This is a really good service, if a bit pricey. The photo-animation is great, but seems to have some sort of problem with representing teeth, for some reason. Also, occasionally, things which are item... もっと見る
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Just wanted put it out there that somehow I got signed up for a subscription which I didn’t authorize and Revive was deducting money for a couple of months which I didn’t realise after contacting my... もっと見る
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企業情報
当該企業による記述
At Revive Memories, we believe that memories shouldn't just sit in photo albums or on dusty shelves. They deserve to live, to move, and to be felt again.
連絡先
3.3
まあまあ
232件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Revive Memories: disappointing
Revive Memories? Disappointing. I too was unexpectedly charged for a monthly membership on the 7th day of a 7 day trial period.
I was notified after the event. The responses to my protest from 'Mary, Your Personal Memories Guide at Revive Memories' met with an explanation of the T&Cs "subscription payments are generally non-refundable once processed". I then saw these reviews and thought much the same as everone else. I then contacted Emma (support team lead ReviveMemories.co') who has responded to other reviews here but so far no reply. It seems that one has to write a negative review for that to happen so here we are. I have even sent an email to 'instant.refund' the site quoted in my payment method, again no joy. Microsoft get a bit of ribbing for their 'are you sure?' notice: it would be considered best practice for Revive Memories.
+++
Received the standard response as can been seen here. I have replied and await the result of the *personal review*.
+++
Reminder sent after one week and another a few days later with no further responses form the 'friendly assistants'. Too busy counting the cash I suppose.
Can but conclude one thing, and as their pockets are deeper than mine, I loose.
2026年6月18日
自発的なレビュー
Revive Memories からの回答
Hi Shawn,
I’m sorry to hear about your experience and the frustration this situation has caused, Shawn. We understand how concerning it is to be charged as a trial period ends, especially when you weren’t expecting it, and we’re sorry that our previous response didn’t feel like a real resolution.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations — including the delay in hearing back from me directly.
We’d like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
DON'T WASTE YOUR MONEY.
DON'T WASTE YOUR MONEY.
Paid the£1 trial, got my picture which was ok. and then cancelled the subscription right away. Didn't think anymore about it. 2months later I got an email from them telling me my subscription was due. Started to look into it and they had already taken £39 payment before which I had not recieved a email for. Contacted them right away, no help or explanation. And an email arrived telling me my subscription was closed. But they still took the second £39.
This seems to be a pattern of an unscrupulous company. It's a scam through and through.
Don't get caught out by them.
2026年6月23日
自発的なレビュー
Revive Memories からの回答
Hi Carol,
I’m sorry to hear about your experience and the frustration this situation has caused, Carol. We understand how concerning unexpected charges can be, especially when you believed your subscription had already been cancelled.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup and cancellation. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’d like the opportunity to review your case personally. If there are any outstanding concerns regarding your charges or refund, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
Their instagram add is a trap
Their instagram add is a trap. It tugs at the heartstrings of people who lost their loved ones with a $1 sample for a preview. Like most people I didn't see the fine print where they renew your subscription after a 7-Day trial.
2026年6月15日
自発的なレビュー
Revive Memories からの回答
Hi David,
I’m sorry to hear about your experience and the frustration this situation has caused, David. We understand how concerning it can be to be charged after a trial period, especially given the emotional nature of what our service is meant to help with.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’d like the opportunity to review your case personally. If there are any outstanding concerns regarding your subscription or refund, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
This is outstanding
This was an amazing experience and something I never thought would ever see. If I could afford it, I’d do all my deceased family members. It would bring outstanding joy and tears, of course, to me.
You have created what is a remarkable experience for families…thank you!
2026年6月22日
自発的なレビュー
Revive Memories からの回答
Hi Diana,
Thank you so much for sharing this, Diana — it truly means a lot to us. Moments like the one you described are exactly why we created Revive Memories, and hearing that it brought you both joy and tears is the kind of feedback that stays with our whole team.
Thank you again for taking the time to share your story. It’s an honor to be part of moments like this for you and your family.
— Emma
Customer Support Team Lead
Subscribes without consent
I ordered one photo for $1. I thought that was the end of it.Instead, I get an email "welcoming " me to the service and informing me that the company has taken $39.90 from my PayPal account to subscribe me.
I emailed back and clearly stated that I did not want, or consent to, a subscription at any point and want a refund. Their response was telling me I did consent, therefore there will be no refund. This is NOT true!
I am a disabled senior with very limited income and would never have knowingly signed up for this. I saw nothing that would lead me to believe I would be agreeing to a subscription and I'm usually pretty good at catching trickery.
This is an unethical, deceptive company. I still want my refund.
2026年6月17日
自発的なレビュー
Revive Memories からの回答
Hi Kathie,
I’m sorry to hear about your experience and the frustration this situation has caused.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’d like the opportunity to review your case personally. If there are any outstanding concerns regarding your subscription or refund, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
It’s amazing your product brought me…
It’s amazing your product brought me some beautiful memories and some tears can’t thank you enough
2026年6月21日
自発的なレビュー
Revive Memories からの回答
Hi Raymond,
Thank you so much for your kind words — that truly means a lot to us.
We’re really glad to hear the product helped bring back beautiful memories for you, even if it was an emotional experience. Being able to help people reconnect with meaningful moments is exactly why we do what we do.
Your feedback is sincerely appreciated, and we’re grateful you took the time to share it.
Warm regards,
Emma
Customer Support Team
Beautiful product and very realistic…
Beautiful product and very realistic end results 👌
2026年6月20日
自発的なレビュー
Revive Memories からの回答
Hi Domenico!
Thank you for your wonderful review! We’re so pleased to hear that the videos have been a positive experience for you. Helping our customers preserve and relive special moments is exactly why we do what we do.
Best wishes,
— Emma
Customer Support Team Lead
So nice to see precious memories
2026年6月20日
自発的なレビュー
Revive Memories からの回答
Hi there!
Thank you so much for your kind words! We’re really happy to hear you’re enjoying the videos—it means a lot to our team to know we’re helping bring memories to life in a way that feels special.
— Emma
Customer Support Team Lead
A VERY DEVIOUS BUSINESS
A VERY DEVIOUS BUSINESS, APPROACH WITH CAUTION …. I paid a trial small amount I think it was just £1.00. I went on holiday and had a few things going on and hadn’t scrutinised my bank as well as I should then got a msg saying €39,99 had been taken from my PayPal account, I dug into this to discover this was in fact a second payment of €39.99!!!!
I wasn’t using the site and hadn’t given it a second thought since the trial.
Seemingly using PayPal once was enough to help themselves monthly without my consent !
I contacted PayPal and stopped everything. I contacted Revive asking for a full refund and all they came back with was saying they had now closed my account .
I got half the money back from PayPal.
A lesson learned a very underhand devious way to run a business I WOULD NOT RECOMMEND THEM!!!!!
2026年6月15日
自発的なレビュー
Revive Memories からの回答
Hi Jane,
I’m sorry to hear about your experience and the frustration this situation has caused. We understand how concerning unexpected charges can be, especially when you believed your trial had ended and were no longer using the service.
Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We’d like the opportunity to review your case personally. If there are any outstanding concerns regarding your subscription or refund, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.
Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.
— Emma
Customer Support Team Lead
Beware… I signed up believing I was…
Beware… I signed up believing I was paying $1 for a single photo, only to discover a week later I’d been charged $39.90 for a subscription I never intended to join. The subscription terms were not made clear enough during the purchase process.
To make matters worse, the image that was generated was not very good—I deleted it immediately because the quality was below par.
Based on my experience, I would not recommend this service. Be very careful before making what appears to be a one-off purchase.
2026年6月17日
自発的なレビュー
Revive Memories からの回答
Hi Dean,
Thank you for taking the time to share your experience. I’m sorry to hear that the subscription and billing process was not as clear as you expected, and that the image generated didn’t meet your standards.
We understand how frustrating it can be to feel you’ve been charged for something you didn’t intend to purchase, and we take feedback like yours seriously. We’re continually working to improve both the user experience and the clarity of our pricing and subscription information.
If you haven’t already contacted us, please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review. We offer a 100% money-back guarantee on your most recent purchase, and I’ll personally review your case to ensure your refund is processed promptly.
Thank you again for your feedback. It helps us identify areas where we can do better and improve the experience for future customers.
— Emma
Customer Support Team Lead
Still Waiting
I have been waiting for a refund since the 30/05/2026. I have again emailed them at their request, below is the email I sent to Emma....so now we wait...AGAIN!!
Thank you for offering to resolve my unresolved issue with your company.
On the 29/05/2026 You took $39.90US from my account. I had PayPal intervene as I could get no response from you. The dispute I raised with PayPal came back in my favour for $27.00US (or thereabouts)
On the 31/05/2026 you went directly into my bank account and withdrew the amount of 18.41US
I have yet to see any monies refunded into my bank.
Would be grateful if you can look into this matter for me.
Just an update on my dispute with revive memories.
I received an email AGAIN but still no action. I contacted PayPal who informed me that revive memories had refunding some of my money, but only because I had accepted a part of the original money they had taken out of my account. And here's the kicker, they took the $18.00 out of my account after the initial request for a refund, to process the refund
As I've said before BUYER BEWARE!! Read all the reviews about this company and do your research.
I'm done with them and would not recommend this company to anyone.
2026年5月30日
自発的なレビュー
Revive Memories からの回答
Hi Kathleen,
Thanks for your message and for sending the details through.
We’ve checked our records, but we still haven’t received your payment confirmation. Could you please resend it so we can review and proceed with your refund as quickly as possible?
If a refund is due under our 100% money-back guarantee, we will ensure it is processed back to your original payment method as quickly as possible. I appreciate your patience while this is being looked into.
— Emma
Customer Support Team Lead
Amazing videos!
2026年6月12日
自発的なレビュー
Revive Memories からの回答
Hi there,
Thank you so much for your kind words! We’re really happy to hear you’re enjoying the videos—it means a lot to our team to know we’re helping bring memories to life in a way that feels special.
If you ever need anything or have suggestions, feel free to reach out anytime.
— Emma
Customer Support Team Lead
Revive Memories has made me sad to even…
Revive Memories has made me sad to even buy anything online anymore. I sent 1 dollar to them to" TRY IT OUT"I did not like it and it was my understanding that you joined this subscription service of 39.90 a month if you liked it I got in touch with them after 1st try It was terrible had my family Photo of years ago faces were distorted and just bad quailty I let them know right away I did not want this at all I tried it and did not like it at all.so I got 1 dollar refunded to me but the subscription was on going and had to pay the 39.90, but they will not give me the refund. This makes me very sad I told them, emailed them i did not want a subscription, but they tell me I can't get that back even though I canceled right after the terrible video they came up with ..This company is not on the up and up. I give this a 0 rating & I recommend that no one even try it you are asking for money to be taken from you.I want a refund and im sick over this. I'm a retired woman on a fixed income, and I can't afford a 40-a-month charge like that.Dont try save yourself the trouble
2026年6月6日
自発的なレビュー
Revive Memories からの回答
Hi Colletta,
I’m sorry to hear you had a frustrating experience and that the result didn’t meet your expectations. That’s not the experience we want anyone to have, especially when it comes to preserving important family memories.
If you feel the service wasn’t right for you, we do offer a 100% money-back guarantee on your most recent purchase. Please email help@revivememories.co with the subject line “Trustpilot Refund Request”, or include a link to your Trustpilot review, and I’ll personally review your case and make sure it’s handled fairly and promptly.
We also understand how important clear billing and subscription expectations are, and your feedback has been noted and will be shared with the team.
— Emma
Customer Support Team Lead
DON'T GO THERE! Took my money without the disclosure of…
Took my money without the disclosure of a 7 day trial and cancellation details
! Didn't disclose funds withdrawal before the event (as per Aus Law) Talked to a Bot from then on! Take my money but NEVER WOULD I RECOMEND THIS SITE.
2026年6月3日
自発的なレビュー
Revive Memories からの回答
Hi Dianne,
I’m sorry to hear you feel the trial and billing terms weren’t clearly communicated and that your experience didn’t meet expectations.
If the service wasn’t what you expected, we do offer a 100% money-back guarantee on your most recent purchase. You can request a refund by emailing help@revivememories.co with the subject line “Trustpilot Refund Request”, or by including a link to your Trustpilot review in the email. I’ll personally review your case and make sure it’s handled promptly and fairly.
We also take feedback about transparency and support seriously, and I’ll make sure your comments are passed on to the team.
— Emma
Customer Support Team Lead
As I couldn't give 0 stars it has to be…
As I couldn't give 0 stars it has to be one. Like most of the other reviews I had the same experience but I cancelled within the 7 days but they still took £29.88 from my bank. The picture I brought to life was not that great quality. Have emailed for a refund but last reply was the terms and conditions. They are taking advantage of vulnerable grieving people . But I will be refunded or it will be taken further. Totally disgusting company robbing people with false terms and conditions
2026年6月8日
自発的なレビュー
Revive Memories からの回答
Hi Arlene,
I'm truly sorry that this experience has left you feeling this way, especially after you believed you had cancelled within the trial period. 🧡
If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. Please email me directly at help@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally review your case and issue your refund, no questions asked.
Emma
Customer Support Team Lead
*Avoid* Preying on peoples grief and…
*Avoid* Preying on peoples grief and vulnerability, read the small print when signing up to a paid subscription and future monthly charges. *Avoid*
2026年6月6日
自発的なレビュー
Revive Memories からの回答
Hi Shaun, I'm sorry this experience left you feeling this way. 😥 We understand that many of the memories shared through our service are deeply personal and emotional.
If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase.
Please email me at help@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally take care of your refund, no questions asked. 🧡☺️
Emma
Customer Support Team Lead
Sneaky subscription service
Had a video made from a photo of myself and my late husband, and frankly the result looked ridiculous. However for such a small amount of money I just wrote it off to experience. However, a week later I received an email from a very annoying chat bot called Mary, telling me I had agreed to a subscription costing £31 a month and that they had already taken payment!
I don't remember seeing anything indicating that I had signed up to a subscription service, and based on the result from my photo I would never had agreed.
Downright refused a refund, will definitely not be recommending this sham company to anyone.
2026年6月5日
自発的なレビュー
Revive Memories からの回答
Hi J. Hodgson,
I'm truly sorry to hear that both the result and your overall experience did not meet your expectations, especially with such a meaningful photo of you and your late husband. 🧡
If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. Please email me at help@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally issue your refund, no questions asked 😊
Emma
Customer Support Team Lead
Stay away from this company
Stay away from this company. This company uses deceptive business practices to charge for subscriptions not authorized. We authorized a $1.00 to see if the product was something we wanted. We selected no to a subscription. We received an immediate confirmation that our subscription was canceled. But they charged us 19.99 for a subscription. They were not helpful when contacted.
Revision - after I posted my review they did reach out to me and refunded the charge.
2026年5月14日
自発的なレビュー
Revive Memories からの回答
Hi Allen,
I'm sorry to hear that this was your experience. If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase.
Please email me directly at hello@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally take care of your refund, no questions asked. 🧡
Emma
Customer Support Team Lead
Horrible...they did refund me at least!
Horrible. I, like many others was taken in by the so-called trial of having one picture revived for a dollar. I was completely surprised to see my credit card charged a few days later for $39.99! I have asked for a refund and if they do not respond to me within a few days I will dispute the charge with my credit card company. This is an awful way to prey on people's memories of a loved one who has been lost! I usually pride myself on not being taken in by scams but this agreement to a subscription for nearly $40 a month was not made clear at all! Stay away from this company at all costs!
UPDATE: After my complaints, the company sent me an email explaining how the "terms of service" must have been checkmarked in order to check out with the $1 fee. The problem is that it is very small and IMO, not transparent at all. Most people assume the TOS is for legal things and they just check it and don't think twice. It should definitely be made more clear. I do appreciate them refunding the subscription cost and I have cancelled my acct.
2026年5月16日
自発的なレビュー
Revive Memories からの回答
Hi TicaThree,
Thank you for updating your review and acknowledging that your refund was issued. I truly appreciate it. 😊
I'm sorry this experience caused you frustration and disappointment. Your feedback regarding transparency is valuable to us, and I appreciate you taking the time to share it.
I'm glad we were able to resolve this for you and process your refund. Thank you for giving us the opportunity to make things right. 🧡
Emma
Customer Support Team Lead
Read reviews!
Read reviews before going with a company like this.
Everything said about this company in Reddit reviews is true. And the picture I sent with 2 adults and a baby came back with entirely different looking people. AI Mary, is the “person” returning your messages.
2026年5月18日
自発的なレビュー
Revive Memories からの回答
Hi Marion, If the service wasn't what you expected, we offer a 100% money-back guarantee on your most recent purchase. Please email me at help@revivememories.co with "Trustpilot Refund Request" in the subject line or include a link to your Trustpilot review, and I'll personally issue your refund, no questions asked. 🧡
Emma
Customer Support Team Lead
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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