Richmoi レビュー 6

Richmoi からの回答

2026年1月16日

Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@richmoi.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.

Richmoi からの回答

2026年1月9日

Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@richmoi.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.

Richmoi からの回答

2025年10月11日

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@richmoi.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Richmoi からの回答

2025年8月26日

Dear customer, thank you very much for taking the time to provide your feedback and we sincerely apologize for this very frustrating experience. We take the situation you described—the product melted during ironing and posed a potential fire hazard—extremely seriously and will take immediate action. Your safety and the safety of all our customers is our absolute top priority. This situation is completely unacceptable. So that we can immediately address this matter and conduct a thorough investigation, please send your details to our customer service email at service@richmoi.com. Our dedicated customer service team will provide you with the best solution within 24 hours. We have also initiated an urgent internal review of the materials and care instructions for this batch of products to ensure the safety and accuracy of all instructions. Please give us a chance to make amends. Thank you very much.