Our sales executive, Bhadur, really smoothed the whole process. He was friendly, very knowledgeable, encouraging but not pushy, and helped us to crystallise our decisions. He procured a car from anoth... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From start to finish the service was amazing, all my questions were answered, the car I got had a dent at the back and I was told that would be sorted by the time I pick it up and it was, honestly I’m... もっと見る
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Our sells advisor, Bryn was simply amazing he went above and beyond and made buying a new car easy and a very happy experience and there was definitly no stress. He was friendly and explained everyth... もっと見る
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Just picked up my wife's new car from Hyundai Southampton and I couldn't be more pleased with the service we received from our advisor, Bryn who made the whole experience painless and easy. He was kno... もっと見る
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企業情報
当該企業による記述
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
連絡先
Hyundai Southampton, West Quay Road, SO15 1GY, Southampton, Hampshire, 英国
- 02380 639 844
4.6
優良
1073件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Richmond Motor Group - Hyundai Southampton からの回答
We're happy to hear that our explanations were helpful and clear for you. Thank you for your positive feedback; we appreciate it!
Very knowledgeable and friendly
Very knowledgeable and friendly. Didn’t feel rushed and Sinead was happy to answer all questions.
2026年4月15日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We appreciate your five-star rating! We're happy to hear that you found our team knowledgeable and friendly and that all your questions were answered.
Richmond Motor Group - Hyundai Southampton からの回答
We're happy to hear that our team member was helpful and thorough in addressing your inquiries. Thank you for your positive feedback!
Sinead
Sinead looked after me from point of purchase, right through to driving my new car off the forecourt, and then checking in on me afterwards. I’m so glad to have purchased through this branch.
2026年3月11日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We're happy to hear that your purchase experience was so positive, from start to finish. We appreciate your kind words and are so glad you're happy with your new car.
Sinead has been very helpful with my…
Sinead has been very helpful with my enquiry and she took her time to explain everything I needed to know. She has a very good customer relations. I am glad I met her. She is one of the best sale executives in Richmond Hyundai Southampton. Thank you for your service.
2026年3月30日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We appreciate your positive feedback and 5-star rating! We're so glad to hear that you found your sales executive helpful and that she took the time to explain everything clearly. Thank you for acknowledging her excellent customer relations.
Amazing service.
I took my wife’s car in for its first service this morning. I was greeted by Lisa at the arranged time and she promptly attended to organising my booking. The work was confirmed, my keys taken and I was shown to the cafe area and treated to a delicious cup of coffee made by Dora, a cheery, helpful lady. The car was completed in the arranged time and returned to me having been washed. The whole experience was made as easy as possible. Lisa was friendly, helpful and very professional, a delight to deal with, confirming our decision to purchase my wife’s car from this dealership was a great idea. Thank you all for your service today and throughout our ownership of this vehicle.
2026年3月25日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We're happy to hear that the service experience for your wife's car was easy and enjoyable. It's great to know that our team made a positive impression and that you enjoyed the coffee. We appreciate your kind words and thank you for your continued trust.
If I could give 0 I would
If I could give 0 I would. Absolutely shocking & simply dangerous customer service, ignored complaint into the fact they failed to fix a fault that the RaC witnessed twice. They simply ‘reset’ the computer to remove diagnostic alert & said that was it fixed. Fault repeated & car deemed un-drivable by RAC. Stay well clear if you want a safe reliable car!
2025年11月17日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
Hi Nix,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Very polite and helpful
Very polite and helpful. I well recommend Tara hitchcock if you trying to change or buy a new car.
2026年3月18日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
Thank you for your wonderful review, Robert. We're thrilled to hear you had such a positive experience at Richmond MG Guildford. It's great to know Henry provided you with excellent service and patience, and we're glad Kelly's hot chocolate made your visit even better! We look forward to assisting you again in the future. Best regards from the entire team at Richmond MG Guildford.
Bhads was great!
Bhads was great, he helped me find the perfect car and made the process easier. He was informative, helpful and replied to all of my queries quickly. I would highly recommend Hyundai Richmond Southampton for buying a car .
2026年3月18日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We appreciate you taking the time to leave us this fantastic five-star review! We're so glad that we made the car buying process easier for you and that you were happy with the service you received.
Friendly service from sales
Bryn and Deepak always make the experience enjoyable. They're personable and respectful.
2026年3月17日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We appreciate your kind words! We are so glad that Bryn and Deepak made your experiences enjoyable with their respectful and personable approach.
Had a test drive with Bahadur
Had a test drive with Bahadur. He is really nice and helped with all the required information..
2026年3月15日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
Hi Narasimharao, thank you for the fantastic five-star review! We're delighted to hear that Bahadur provided excellent assistance during your test drive and helped with all the information you needed. We look forward to welcoming you back to Richmond Hyundai Southampton in the future. Best regards!
Couldn’t fault Bhads and the team at…
Couldn’t fault Bhads and the team at Richmond. Bhads listened to our needs, was generous with his time and in the end proactively found us a car we’re very happy with. He even solved our transport issues to pick it up! Thanks for your help and especially to Bhads.
2026年3月3日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We appreciate your wonderful feedback! We're so happy to hear that you were listened to and that we could find you a car that meets your needs. It's great we could resolve your transport issues.
Car not ready work not done not enough…
Car not ready work not done not enough communication
2026年3月10日
Richmond Motor Group - Hyundai Southampton からの回答
Hi Susan,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised. This is certainly not the level of service we aim to provide.
We would really like the opportunity to look into this further and address the issues you’ve mentioned. Please could you email us at customer.service@richmondmotorgroup.com with your full name, contact details, and vehicle registration so we can investigate?
Your feedback is important to us, and we appreciate the chance to make things right.
Kind regards,
Izzy
Theprocess of changing my car was easy…
The process of changing my car was easy and was in a timely manner. Service was great, and available to answer my questions on the phone and nothing was too much trouble. Thank you.
2026年3月8日
Richmond Motor Group - Hyundai Southampton からの回答
We appreciate you sharing your feedback! We're happy the car changing process was easy and timely, and that our service met your needs. Thank you!
Richmond Motor Group - Hyundai Southampton からの回答
We're glad to hear that you had a positive experience. Thank you for your feedback; we appreciate it very much.
Lisa and Sam went above and beyond to…
Lisa and Sam went above and beyond to accommodate me and explain everything to me. Excellent service. Thank you.
2026年2月20日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
We are so happy to hear that you received excellent service and that our team members were helpful and accommodating. Thank you for your positive feedback!
Brilliant job 👍
I purchased a Hyundai Ioniq Electric from another dealer (SG Petch) and had issues with the car almost instantly namely the 3 way coolant valve and the front slam panel bolts being snapped. after booking into Richmond Hyundai Southampton they quickly identified the faults and repaired my vehicle in a timely manner, I dropped off the vehicle thursday and picked up monday afternoon.
Communication was brilliant all round, big thank you to Isabel from service and Lisa who was my service advisor for this period for being professional & understanding at all times and for keeping me updated on developments.
Had a small non-critical issue afterwards and Richmond Hyundai immediately offered to book the vehicle back in free of charge to be resolved.
I frequently asked for updates and all staff I dealt with were happy to answer any/all questions.
Would recommend to anybody who is considering visiting 👍
2026年2月26日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
Hi Sam, thank you for your fantastic review and five-star rating! We are delighted to hear about your positive experience at Richmond Hyundai Southampton. It's great to know that Isabel and Lisa provided professional and understanding service while keeping you updated throughout. We’re pleased we could resolve the issues with your Hyundai Ioniq Electric to your satisfaction. Your recommendation means a lot to us, and we’re always here to assist with any future needs. Best regards, Richmond Hyundai Southampton.
Excellent service throughout the experience.
Easy to book appointment over the telephone, service reception team excellent in particular Sophia and Lisa Thomas.
Detailed free inspection with video record.
2026年2月18日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
Hi Trevor, thank you for taking the time to leave us a five-star review! We are delighted to hear that you found it easy to book your appointment and were pleased with the excellent service provided by our reception team, especially Sophia and Lisa Thomas. We are glad you appreciated the detailed free inspection with the video record. Best regards, Richmond Hyundai Southampton.
Bought a car on Saturday at Hyndai…
Bought a car on Saturday at Hyndai Southampton. We spoke to Bhads and he was very professional throughout, made everything very easy and he was great to talk to. Any questions we had he answered brilliantly, highly recommend and the car is great so far!
2026年2月21日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
Hi William, Thank you for the wonderful review and five-star rating! We are delighted to hear about your positive experience at Richmond Hyundai Southampton. It's great to know Bhads provided professional and helpful service, making the process easy for you. We hope you enjoy your new car and look forward to welcoming you back in the future. Best regards, Richmond Hyundai Southampton.
Bhads was really friendly and helpful…
Bhads was really friendly and helpful from start to finish. Made everything easy and hassle free.
2026年2月21日
自発的なレビュー
Richmond Motor Group - Hyundai Southampton からの回答
Thank you for your fantastic review, Lee. We're delighted to hear that Bhads provided you with friendly and helpful service, making the process smooth and hassle-free. Your kind words mean a lot to us, and we look forward to welcoming you back to Richmond Hyundai Southampton in the future!
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