Ridge Flame レビュー 

Best prices I found for Ironstrike products- almost too good to be true. But it was.

The shipping pallet was missing an item and an incorrect item was sent but Gabriel at Ridge Flame got it right without much hassle. Also, I had to be reimbursed for an item no longer available and I had to call ridge flame out on not sending it to me or communicating with me that it wasn't available. But in the end, I was reimbursed.

Good purchase experience. Product arrived on time and in good condition. Technical help and followup was good as well. I would recommend.

After an initial error, Ridge Flame was extremely responsive.. also the cheapest price for this particular model, by far. Nothing but good things to say. Shipped and arrived quickly. Nice follow up a few days later.

The entire team at RIDGEFLAME has an exemplary work ethic. From the moment the order is placed, it's tracked, and instant notifications are sent on the progress. RIDGEFLAME is honest, and transparent with
the description of their products. Also, the delivery driver was exceptional, on time, polite, and respectful of
our property. I would like to give RIDGEFLAME ten stars!

Item was very fragile and I half expected it have cracked parts. To my very pleasant surprise, Item was do well packaged the was no damage at all.
Best price out there, great service, great product-highly recomend!

Prices were excellent. Customer service was fast and shipping was rapid. Highly advise using this company, they want to do good business.

I’m very pleased with my Napoleon electric fireplace and the service I received. I ordered on Monday, and it arrived Thursday of the same week in perfect condition. Communication was excellent throughout, and the representative was knowledgeable, helpful, and easy to work with. A great experience from start to finish. I’ll definitely shop here again.

Furnace arrived in good condition. It is installed and runs very quiet and does sn excellent job of heating.

Just overall experience with purchasing a fireplace was great. I will purchase from them again. It helped that it wss on sale too!

Online ordering was fast and easy. Price was what really “sold” me. I received instant notification that order went through. Took almost a week though and I had to call to check on whether or not the fireplace was on its way. The next day I was notified that the shipping process had begun. Delivery service was excellent. Unit is up and running beautifully!!

Since my previous post, Ridge Flame has reached out to me and once more has proven why I rated them above satisfactory.
My previous issues pertained to the lack of communication and professionalism with the carrier (3rd party delivery service).
Ridge Flame has assured me the concerns will be addressed with the third party carrier and offered to compensate me for my loss.

Again, my previous comments were solely based on the third party carrier and no reflection on Ridge Flame. Ridge Flame has rectified my concerns.

Awesome customer service that help me with my order. Gabriel from ridge flame helped me out when I had a minor problem and corrected it right away. Would recommend ridge flame to anyone that needs to purchase a fireplace.
Thanks again Paul

Received the gas logs as ordered and love them. Had a minor problem but Ridge Flame was quick to resolve it.

The ordering process was a little iffy, my CC was charged 3 times before it finally took my info, it did finally go thru and it took a couple weeks to get the heater, but we are just getting the stove hooked up today, so not sure how it works yet.

Shipment received in good condition well packaged. Good communicaton and good pricing,

Great communication! Fast shipment and secure shipment on a very large fireplace and all accessories. Beautiful fireplace

Online ordering was quite easy and there was a good promo discount. I had the unit shipped to my contractor in another state. The glass and screen were damaged. I notified the company and they quickly ordered replacement parts. Those arrived non damaged. Can't wait to have it installed.

We recently purchased a wood fireplace from Ridge Flame and had a great experience. We reached out to them before placing the order, and Gabriel was very helpful and quick to respond to our emails. They even offered us an additional discount, which made the price even better. The entire purchase went smoothly from start to finish, and the delivery company did a great job as well. Everything arrived as expected and we’re very happy with our purchase. We’ll definitely be reaching out to them again when we need accessories in the future.