Right Cars レビュー 

I rented a car in Antalya in November via Carjet, with the local provider Right Cars - Turkey - Antalya.

At pickup, a deposit of approximately €620 was charged. I was explicitly informed that the deposit would be refunded within 20–40 working days after the car was returned.

The car was returned on 23 November, without any damage.
As of today, I still have NOT received my deposit.

I have contacted Right Cars multiple times via WhatsApp — the only contact option provided. My messages are clearly read and then ignored. There is no reply, no explanation, and no refund.

I have also been in regular contact with Carjet since January. Despite repeated calls every two weeks, I am constantly told to “wait” and that the issue will be passed on. Nothing has happened.

After reading many similar reviews here, this no longer appears to be an isolated case but a systematic practice of withholding customer deposits.

Keeping a €620 deposit for months, ignoring customers, and providing no resolution is unacceptable and highly unprofessional.
I strongly warn others to avoid this company.

Not worth a single star!!!
Scammmm! Don’t rent here!
Charged extra at pick up. Super dirty car!
Rip off! Run away

**Terrible Experience with Right Cars Houston**

I had an incredibly frustrating experience with Right Cars Houston that I feel compelled to share.

- **Long Wait**: I arrived at the airport and waited for **three hours** for the shuttle. This alone was unacceptable, especially after a long flight.

- **Unprofessional Shuttle Service**: When the shuttle finally arrived, the driver was speeding and talking loudly on his phone. To make matters worse, he almost asked for tips, which felt inappropriate given the service I received.

- **Lack of Human Interaction**: The car rental process was impersonal—just booths with no real human connection. This made it difficult to resolve issues or get assistance when needed.

- **Confusing Policies**: The teller at the booth communicated strict rules that were never explained at the time of purchase. For instance, my husband was not allowed to pay with his Apple Card, and I was told I had to pay an extra **$14 a day** just to add myself as a driver, even though the reservation was already on my credit card.

- **Poor Customer Service**: When I attempted to discuss these issues, the representative just hung up on me. I called customer service for help, but they directed me back to the booth, where I received no resolution. In the end, they canceled my reservation.

- **Final Outcome**: After **four hours**, I found myself back at the airport without a car. I ended up making a new reservation with a different provider.

**Conclusion**: Save yourself the trouble and money. Avoid Right Cars Houston and choose one of the companies listed on the airport bus.

Tried to reserve a car through Expedia with this agency and as soon as the credit information was entered, the website said the car was no longer available. Tried with 2 other cars also listed through this agency and got the same result. Now fighting for a reimbursement from my bank. DO NOT BOOK

Ich habe Nachts mehrere Stunden auf mein Auto gewartet, als man mir endlich das Auto gegeben hat war es absolut nicht das, was ich gebucht hatte. Das Auto war so schlecht das ich es nachdem ich vom Flughafen zur Unterkunft angekommen war, nicht nochmal gefahren bin.
Zudem musste ich Vorort eine Kaution von fast 1000€ bezahlen, die vorher nicht abgesprochen war, die Kaution habe ich nie wieder bekommen trotz mehrfacherer Kontaktaufnahme und wurde am Ende von meiner "Ansprechperson" blockiert!
Nicht drauf reinfallen!

If I could Zero star I would.
DO NOT RENT FROM THIS COMPANY " Right Cars"
The price you paid online is just to get you there , to charge you more money.
Waited 45 minutes for the shuttle, took half hour to get to the building, the shuttle also does hotel drop off and pickup.
Once you get to the building, no representative is present, just screens and a virtual agent.
I was asked to scan my driver's license and then credit card for the security deposit .
Instantly $500 was charged to my card, when I questioned it, was told it was an error and it would be refunded in a few minutes.
Agent tried to be sell me a daily toll package which I declined. Then I produced my valid insurance policy and was informed because I am declining their insurance. I am required to pay $99.99 plus a $350 refundable deposit.
The initial $500 was eventually refunded later the night.
I ended up paying an extra $99.99 plus a $350 deposit on top of the rate advertised that was paid in full before on priceline.
This was not a good experience at all. And they know if you refuse to pay them the extra money they are requesting, you dont have a rental car and forced to try and get another rental, last minute
On return of the vehicle, waited over an hour for a shuttle back to the airport. Calling the customer service number several times they kept saying an eta of 3 minutes. Eventually a shuttle arrives an hour and 15 minutes later. With space for 1 passenger. Several persons were waiting at this point.

This company should be investigated by the authorities and priceline should look into this company as well .

Sorry I booked with this company.

STAT AWAY DO NOT BE FOOLED.
This was at Bush Intercontinental airport Houston Texas

The most outrageous place I have ever dealt with: once you get to their Orlando kiosk - the barely legal age kids reply to you as agent, English is barely understandable, they are rude and when they are starting pushing their “hidden fees” on you and you ask questions - they start interrupting you then hanging up on you! I refused to pay their fees and they were not even providing the information what that “insurance verification” fees of 70$ would be - and upon reading their agreement - it is a complete fraud! Please, rent with reputable companies and never deal with this crooks! I am shocked they are still in business and I will report them to the consumer agency for an audit and potential fines! What a joke of a place

Fraud alert. Rented a vehicle through this company. Instead of placing a refundable damage pre-authorization of $1,000, they charged my credit card outright.

Returned the vehicle as given and..they sent an email confirming the vehicle was returned with no damage. But when I requested a refund, they falsely claimed it was only a pre-authorization that is always released after seven days. I submitted clear evidence showing otherwise, including their own receipt confirming it was a charge and my credit card statement confirming the same.

After that, they stopped responding entirely.

This is deceptive behavior. Avoid this company at all costs.

If I could give 0 stars I would. This company charged us for our deposit and when we returned the car without issue ,which they confirmed, they did not refund our deposit which actually ended up being a fraudulent charge of over 1000 USD to our credit card that was supposed to be a pre-authorization. After multiple attempts to contact the company for our refund they stopped engaging and we are now dealing with the fraud department with our bank. This company should not be trusted and it's clear has committed fraud in our specific situation and likely many others.

Even after 2 month deposit 650 was not returned.
After short converstion in watsapp i was blacklisted.
Central office did not respond to number of emails.
Broker also couldnt get in touch with them, tried twice.
Physical mail to turkish consumers rights with full set of documents returned zero result (silence).

What really helped was initiating credit card transaction chargback. Today, after 5 months of fight i recieved my deposit back.

Kaution 820€ nach anstandsloser Rückgabe des Autos nicht zurück erstattet.

Ben Vural KARA,Nisan 2025 yılinda kiraladigim ve 650 eur.depozit ödeyerek aldığım aracı ,tam ve eksiksiz olarak geri verdim.Depozito için defalarca aradım, WhatsApp ile yazdım,Mail olarak yarım ve bu arada 3 kezde farklı aralıklarda, Antalya seyahatimda,ofislerine uğradım ve Depozitomu geri almaya çalıştım.En son Büroya görüsmeye girdiğimde,aynı sorundan bekleyen birininde aynı sorundan orada olduğunu öğrendim.Bugün 03.02.26 ve Depozitom bana ödenmiş değil.Bu şirketten uzak durmak ,bizler için çok hayırlı olacaktır.

!! FRAUDSTERS & CRIMINALS !!

!! PLEASE BE AWARE, DO NOT USE THIS COMPANY IT IS A SCAM AND DON'T PUT YOURSELF OR YOUR FAMILY IN DANGER !!

THEY ARE FRAUDSTERS & CRIMINALS WHO WILL PRETEND THAT THE CARD MACHINE IS NOT ABLE TO TAKE YOUR HOLDING DEPOSIT & THEN FORCE YOU INTO BUYING THEIR NON EXISTING INSURANCE & WILL ALSO TRY GET YOU TO PAY IT IN CASH. IF YOU HAVEN'T GOT CASH THEN THEIR CARD MACHINE MIRACULOUSLY CAN ONLY TAKE PAYMENTS & NOT THE HOLDING DEPOSIT, FORCING YOU INTO BUYING THEIR INSURANCE.

I HAD NO CHOICE AS IT WAS 10PM & I HAD TO GET BACK TO THE AIRPORT TO COLLECT MY FAMILY AS THEY DIDN'T BRING A COLLECTION VEHICLE BIG ENOUGH FOR 3 PEOPLE & 2 CASES!!

MY RENTAL ENDED UP COSTING ME £1,084 AS THEY NEVER REFUNDED MY DEPOSIT & JUST SIMPLY KEPT MY MONEY.

!! PLEASE AVOID THIS COMPANY & KEEP YOUR FAMILY SAFE AS I FELT THREATENED WHILST IN THEIR OFFICE !!

Swissapexai.com is fake and a scam. Don't trust him. They will be so nice in the beginning, playing on your emotions. Pressuring you to add more money to their trading platform, and talk about how much money and profit they can make you.This is their trick!!!. Don't fall for it. My financial advisor Gigi adams is very good a her job. Also known as oilva adams. And her Accomplice edward keenan. He will be the one to make the call to say.Your money is on hold. You won't be able to access your money.Their office in toronto , canada at 111 peter street floor 902 is fake. So is there phone number. They will never answer your email.And they will never answer the phone I.Encourage everybody to call the federal trade commission FTC. And the better business bureau , more complaints , better , the possibility of them being shut down, and stopping them from stealing other people's money. I have screenshots and evidence that I had account with them.If swiss apex were to reply to this , they will say that there is no evidence of an account, totally not true. Post as much as you can and get in touch with the authorities do not invest with swiss apex.

Betrifft nur Right cars Antalya. Kaution über Vermittler zurückholen bringt nichts da Sie mit kassieren.
Holt euch eure Kaution über eure Kreditkarte Bank zurück weil weder Anrufe noch emails werden Wohlwissend ignoriert.Nach 4 Monaten habe ich dank meine Kreditkarte Bank Advanzia 650eu Kaution zurück bekommen.Das sind Mafiosis die leider Schande für die Türkei sind.Wegen solchen Kriminellen kommen viele Touristen nie mehr wieder in die Türkei.

En 2025, j’ai réservé une voiture à Antalya qui était à un prix intéressant avec Enjoy Travel pour l’agence Right Cars (se méfier des prix intéressants) arrivé sur place, on est venu nous chercher à l'aéroport (pas très souriant ni sympa les gars). On rempli les documents et lorsque je veux déposer ma causion, ça ne passe pas, une fois, deux, trois fois rien n’y fait. Il me dit faut contacter votre banque, il est 23h! Bref je lui demande ce qu’on peut faire, il me dit pour avoir la voiture vous devez payer notre assurance 400€.un gars avant a été obligé de payer 500€ alors qu’il avait déjà une assurance. Bref je refuse et je lui dit que j’ai déjà une assurance et je suis obligé d’aller dans une autre agence pas loin où le prix de la location est doublé mais que j’accepte quand même (pas trop le choix) et comme par magie là ma carte de crédit passe sans problème (a voir s’ils ne sont pas aussi dans le coup).
Bref, éviter Right cars et aussi Enjoy Travel car je pense qu’ils sont au courant de ces escroqueries mais laisse tant que cela leur rapporte. J’ai du taper à toute les portes pour récupérer ma première réservation, ce qu’a fait Enjoy Travel non sans mal!

I rented a car through this group in Antalya from November 25, 2025, to November 30, 2026, and paid a €1750 deposit. I later received confirmation that the car had been returned in the same condition as I received it and that my deposit would be refunded within five weeks. It's now January 20, 2026, and I still haven't received my deposit back. I'm now forced to file a theft complaint in Turkey to resolve the matter because I'm no longer receiving any response from the company. I believe this is fraud.

The company never showed up to pick us up at the airport and we never got the car phone number disconnected and address is wrong don't be scammed like I was

There were almost $300 toll fees they didn’t include or mention, and also a $700 hold on. My card that I didn’t know about. I couldn’t get a refund because it was the day of that I wanted to cancel
After learning about all the extra fees. It would be nice to see this online BEFORE BOOKING!

ATTENTION ARNAQUE nous avons loué une voiture a Nairobi , deja pour avoir la voirie on a du aller dans un sous sol très bizarre ,la voiture ne correspondait pas avec celle qu'on devait avoir ensuite , aucuns papiers dedans , la Clim l’odeur horrible , même pas d’essence et ils nous on prélever 700 euros de garantie , cela fait 2 mois que nous attendons le remboursement toujours rien malgres plusieurs relances , leurs excuses «  oh ça prend du temps , oh c’est parce que c’était férié , oh je vais le refaire je vous envoie la preuve mais nous n’avons jamais de preuves ils trouvent toujours une excuse