This was a scam. I was recommended this by my work union, so believed it to be trusted. I received £3k back and was quite happy all seemed okay. turns out they claimed over £5k and took the rest.... もっと見る
Right2refund
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6 months and nothing…. Done some digging looks like they’ve gone bust “liquidation” as the Apollo marketing protection Ltd. No contact number works, get no reply from emails and done checking on Hm... もっと見る
I'm annoyed as I completed my form 6 weeks ago now and still not received any letters or anything from Right2refund. I don't know what's going on as this should've been dealt with by now but it hasn... もっと見る
Has this company gone bump? Had a message today saying they are unable to process my claim now due to unforeseen circumstances… the contact number no longer exists either. Something doesn’t seem to ad... もっと見る
企業情報
当該企業による記述
Right 2 Refund was started in 2021, in response to the demand from taxpayers who need to claim a tax rebate. The Directors have a simple yet effective vision: To help people get back the money they are legitimately owed To save UK tax payers time and money. To work with Nottingham City Council to give young people their first step on the career ladder. To date Right 2 Refund has helped 5,000 UK tax payers. We have claimed back more than £10 million securing an average tax rebate worth more than £2,000. In many cases we secure tax rebates worth thousands of pounds dating back over four tax years. It costs nothing to find out more with our free tax rebate review and then we’re here to look after your claim from start to finish.
連絡先
Karlshrue House Unit 6, 18 Queens Bridge Road, NG2 1NB, Nottingham, 英国
- 08000548256
- enquiries@right2refund.net
- right2refund.co.uk
Right2refund からの回答
Thanks Jay we are here to help
Regards
Customer Service Team
Took longer to get my refund which was…
Took longer to get my refund which was annoying but it came through in the end
2023年5月23日
自発的なレビュー
Right2refund からの回答
Thanks for posting Jamie we strive to meet the advertised time frame for a claim which is 5 to 6 weeks on average. However once we submit all the information to HMRC we are not in control of their timescales and unfortunately these can vary from time to time.
I'm please we were able to help you though.
Regards
Customer Service Team
Crooks avoid.
Crooks avoid.. I’m fuming with myself for naively completing their application. I cancelled my application less than 24 hours after I started the process but they have accessed my tax account and changed my government id. They log in at early hours of the day under their own emails and mobile number! They are still logging in even after my cancellation! I’ve reported to HMRC as I can’t access my own tax account now!
2023年5月16日
自発的なレビュー
Right2refund からの回答
Dear Jane
please contact the customer services team with your full details and we will investigate this straight away for you.
Whilst we do access the government gateway to process your tax returns we are also able to resign from this and then it takes 72 hours for our credentials to be deleted down.
I'm sorry if that has caused you any undue concern.
Regards
Customer Service Team
Scam don't go near them gave all my…
Scam don't go near them gave all my details was told amount I was due then at the last post I ring for an update to be told they can't progress my case any further but they have all my details and I'm more less sure they will be keeping my money
2023年5月18日
自発的なレビュー
Right2refund からの回答
Dear Sir / Madam
From time to time we are not able to proceed with refunds due to various reasons that affect your eligibility. We are sorry that we can't go any further on this occasion and we destroy customer details in this eventuality.
Regards
Customer Services Team
Absolutely shocking customer service
Absolutely shocking customer service. I’ve been waiting weeks and when you ring for an update you cannot get through on the number that you’ve been given. Starting to feel it’s a scam.
They don’t answer the phone or emails.
2023年5月15日
自発的なレビュー
Right2refund からの回答
Dear Jez i'm sorry that you have had to wait for an extended length of time to progress your refund. You will be aware that the time scales involved in the process are dictated by the HMRC internal processes and that at this moment in time they are not responding to agent requests for updates until 2nd June at the earliest.
We will endeavour to chase down all refunds after 2nd June.
Regards
Customer Services Team
Avoid at all costs
Avoid at all costs. They fraudulent access your online personal tax account instead of acting as an agent or a trusted helper. As such, you have no access to what they are doing or trying to claim, and you will be liable when HMRC want penalties from you for wrong or over claims. Plus, they use their own email and mobile when accessing your personal tax account, so you cannot get in. Absolute crooks.
2023年5月10日
自発的なレビュー
Right2refund からの回答
Dear Steve we are sorry that you are not satisfied with our processes for obtaining a refund on your behalf. Our panel of accountants do indeed act as your agents and also access your gateway account so that the relevant tax returns can be made for you.
Its true to say that if any of the information you give us is inaccurate then HMRC have every right to look into your refund in more detail, however in our experience the vast majority of our customers give us accurate and honest information which is then acted upon.
When the refund is complete we resign from the gateway account giving you access again.
Regards
Customer Services Team
Lured in with charm and then no way of contact.
I have rang and rang Right to Refunds 0800 number and no one answers. I wonder if this is manned at all. I refilled the form for R2R and sure as anything, someone called me straight away. I learned from this call that they are actually a sister company for Right to Refund. ( This was my initial contact who said I would get thousands back and that they would start my claim. I uploaded my ID and documents from the email they sent.) The young man wanted to start a new claim and said he was nothing to do with the admin side of things and that I needed to ring the 0800 number. They do not answer. Nor do they reply to emails. I am fearful that this is actually a scam!
2023年5月10日
自発的なレビュー
Right2refund からの回答
Dear Sara I'm sorry you have experienced this and can confirm that the vast majority of refunds follow a smooth and trusted process. However from time to time things can get delayed and we endeavour to answer our phones and emails in a timely manner. At the moment we are unable to chase refunds as HMRC are not offering us that service until 2nd June and this has caused a lot of customers to call in via the 0800 number.
We have now changed our message on the number and have a 24 hour turn around time for call backs and email responses.
Regards
Customer Services Team
Have a claim ongoing now I have…
Have a claim ongoing now I have received a self assessment going back 3 years find this strange as I’ve never been self employed. No answer to R2Rs phone or email
2023年4月25日
自発的なレビュー
Right2refund からの回答
Dear Ian
You are correct we file tax returns for up to 4 years where there are legitimate work related expenses involved which creates the refund.
Our phones are more busy than usual because HMRC are not allowing us to chase refund payments until after 2nd June.
We endeavour to respond to all emails and texts within 24 hours.
Regards
Customer Services Team
Really pleased I received my refund…
Really pleased I received my refund last week! Perfect timing as it's my son's birthday coming up next month. Staff were really helpful explaining the process to me when I called up about letters I was getting.
2023年4月12日
自発的なレビュー
A very easy process
A very easy process. Took longer then expected, however was updated by text messages advising where my claim was. Everything was very smooth running.
2023年4月21日
自発的なレビュー
Easy process
Quick and easy process took a little longer than I thought but overall very happy to of received a refund.
2023年4月12日
自発的なレビュー
I’m in the middle of a claim at the…
I’m in the middle of a claim at the moment, I’ve been waiting since October, I’ve been told that they’re waiting for HRMC to get back to them , now when I’ve tried to call , the number is no longer in use ….
2023年4月11日
自発的なレビュー
Right2refund からの回答
Hello from your post we are not able to determine how best to help you. Our office hours are 9.45am to 7pm Monday to Thursday and 10am to 2pm on Fridays. Bank holidays will affect this though from time to time.
Our Inbound Number is 0800 054 8256 and our email is enquiries@right2refund.net. If you email us with your contact details and a time you would like us to contact you, then we will call you and do our best to move things along.
Regards
Customer Services Team
they sent an email and a message to…
So they sent an email and a message to say that my payment had been received from HRMC and that I needed to upload bank statements etc which didn't work, I then tried to call them and the number is no longer in use🤔
2023年3月3日
自発的なレビュー
Right2refund からの回答
Dear Wayne we are sorry that you have experienced difficulties at the end of your claim with us. We have defined office hours advertised on our web site and outside of this you are able to leave us a message or contact us by email.
Our advertised numbers are all working at optimal performance and we run regular checks across our dialler to maintain this performance.
If we can be of any further assistance to you then please do not hesitate to contact us.
Customer Service Team
Costly liars!!
Was told I’d expect almost £5,000 working on that; I’ve planned things. Got a letter from the HMRC saying was I only entitled to £300! Once this company take 33% I’m left with almost nothing at all.
Beyond furious that a company like this can build your hopes plucking up figures and then not even keep in contact with you! Constant phone calls to them chasing them up for over a month, then finding out that it’s only an estimate they’ve worked out. It’s wrong!
I’m beyond furious.
2023年1月25日
自発的なレビュー
Right2refund からの回答
Dear Yasmin I was very sorry to see how dissatisfied you are with the service you received from us. It is true to say that the calculations for refunds can vary from initial consultation to payout based on the calculations made by HMRC.
Also when this happens we usually find out during the process that there are other non disclosed factors affecting a customers claim that we are not made aware of at the beginning. Unfortunately these instances are outside of our control.
Again we apologise for any inconvenience caused to you.
Customer Services Team
Very concerned about the legitimacy of…
Very concerned about the legitimacy of this company. Putting fraudulent claims in - certainly true in my case as I checked with HMRC and I am not entitled to the rubbish they were calculating - then again it’s not clear what they are claiming for , figures or amounts.
Very sketchy in my opinion and I would not consider a refund through this company. Please just use HMRC and do your own they will only ask for it back when it’s found to be wrong.
2023年1月9日
自発的なレビュー
Right2refund からの回答
Hello we try and ensure a transparent process at all times with our customers and we follow the rules that are stipulated by HMRC for all employee expense related refunds.
You are of course able to do this yourself however many of our customers like the fact we use accountants to process their tax returns for them.
Please feel free to contact us at any time for further information.
Customer Services Team
company is a scam
Please be warned that this company is a scam and will tell you, you are entitled to much more than you’re entitled to and they will process it with in 3 weeks. All a lie, they will drag this out for as long as they can while they have all your information, I wounded if they are trying to clone you as they have so much information about you. They will give you excuses regarding your claim and why it’s taking so long which is pure lies.
All the positive reviews about this company are not real and I am not the only person that this company will scam. DONT be the next person as it’s easy to fall for there sales pitch.
Will tell you you are entitled to so much and will process your claim very quick which is all a lie.
You are able to go on the Gov website and make the claim your self with out losing most of your claim to this company.
2022年12月1日
自発的なレビュー
Right2refund からの回答
Hello we are not a scam and our details are readily available on our website to evidence this. We do not clone customer information and follow strict GDPR guidelines on the use of personal Information.
You are of course entitled to carry out your own tax refund as you rightly point out.
If you require any further information on our service please do not hesitate to contact us.
Customer Services Team
DO NOT use this company to re-claim…
DO NOT use this company to re-claim tax. I did and HMRC said it is a security breach as they make an account in your name to claim your tax. They shouldn't request photo ID, they shouldn't access our accounts or make an account in our name. Its completely messed up. Take this as a sign DO NOT use them. Claim the tax yourself use forums and videos online to guide you or call HMRC yourself to guide you through it. Do not let them take 33% and leave you in a mess with HMRC.
2022年12月12日
自発的なレビュー
Right2refund からの回答
Dear Jim I'm very sorry that you feel this way about us. We strive to make sure our customers are given the very best service possible and we also improve our processes on a regular basis based on our customer feedback. It is of course entirely possible for tax payers to do this type of employee expense claim themselves as you rightly point out, that said we have 1000's of satisfied customers who prefer the fact we use accountants to liaise directly with HMRC on their behalf. If we can assist you in any way of you would simply like to talk to us further about your experience then please do not hesitate to contact us on 0800 054 8256.
Customer Service Team
Righr2Refund
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