Provided peace of mind that we could ask for replacement parts if needed. Not used so far.
Robotime からの回答
Hi Ruth, thank you for your thoughtful review! We’re really glad to hear that knowing replacement parts are available gave you that extra peace of mind. If you ever need anything down the road, we’ll be happy to help.
Het is leuk, maar heeft niet het ambachtelijke van de niet gekleurde items. Bij dit huisje wordt veel geplakt met papier ed.
Robotime からの回答
Geachte klant,
Bedankt voor uw eerlijke feedback! We waarderen uw mening over de verschillende bouwervaringen tussen onze gekleurde en ongekleurde modellen.
We zijn blij dat u het huisje leuk vindt, en we nemen uw opmerking over het papierwerk ter harte bij de ontwikkeling van onze toekomstige producten. Mocht u nog vragen hebben of specifieke suggesties willen delen, dan kunt u ons altijd bereiken via mailto:service@robotime.com.
We hopen u in de toekomst weer van dienst te kunnen zijn met een volgend bouwavontuur!
Shipping took a bit longer than expected but it still arrived in reasonable time
Robotime からの回答
Hi Amanda, thank you for sharing your experience! We're really glad your order arrived within a reasonable time, even though shipping took a little longer than expected. We appreciate your patience and hope you enjoy your purchase!
The best wooden model ive built
Robotime からの回答
Hi Rod, thank you so much for the kind words! We’re thrilled to hear that our wooden model is the best one you’ve built — that means a lot to us. Happy building, and we hope to see you again soon!
Worry free as per product
Robotime からの回答
Hi Marion, thank you so much for the 5-star review! We’re really glad to hear that your purchase was worry-free, and that’s exactly what we aim for. Thanks again for your support, and we hope to see you again soon!
Bought several products and love them all. THanks so much! A+++++++++
Robotime からの回答
Hi Daryl, thank you so much for the wonderful feedback and perfect rating! We're so happy to hear you're loving all your products. Looking forward to having you shop with us again soon!
Excellent product
Robotime からの回答
Hi N D,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the product. It means a lot to us, and we hope you enjoy it for a long time to come.
Honestly was missing a lil rope for light but was taken care of fast and nice customer service
Robotime からの回答
Hi CadillacMike, thank you so much for your kind words! We're really glad our team could quickly sort out the missing rope for you, and it's great to hear you had a positive experience with our customer service. We truly appreciate your support and hope you enjoy your purchase!
Ecrire au moins 10 caractères.
Robotime からの回答
Bonjour Elpe, merci beaucoup pour cet excellent retour ! Nous sommes ravis que votre expérience d’achat ait été aussi sereine. Votre satisfaction est notre plus belle récompense, et nous espérons vous revoir bientôt !
non tangible. I have no real opinion to state.
Robotime からの回答
Hi Daniel, thank you for taking the time to leave a 5-star rating. We're glad everything went smoothly for you, even if there wasn't much to say. If you ever have any questions or need a hand in the future, feel free to reach out anytime.
Air was a gift for my grandson who loves to build things. He loves it.
Robotime からの回答
Hi there,
Thank you so much for the 5-star review! We're thrilled to hear that Air was such a hit with your grandson — it's wonderful to know he loves building with it. We hope it brings him lots of fun and creativity!
Thanks again for choosing us, and feel free to reach out anytime if you need anything.
Great experience! I’m very happy with my purchase from Robotime. The product quality is excellent, and the customer service was very helpful and professional. I would definitely shop here again and highly recommend them!
Robotime からの回答
Hi Hosna, thank you so much for your kind words! We're thrilled that you're happy with your purchase and that our customer service team could support you well. We really appreciate your recommendation, and it would be a pleasure to have you shop with us again anytime!
Would have been nice if better advertised that I was buying this product. It was just on the receipt.
Robotime からの回答
We sincerely apologize for the lack of clear product visibility during your purchase—this falls short of our commitment to transparent shopping experiences. Thank you for highlighting this; your feedback has already prompted us to revise our advertising guidelines to ensure product details are prominently displayed upfront, not just on receipts.
To make it right, please email service@robotime.com with your order number. We’ll gladly offer a personalized discount on your next order as a token of appreciation for helping us improve. Your trust matters deeply, and we’re dedicated to earning it back with clearer communication and exceptional craftsmanship. 💙
Aucun probleme de a à z, le produit est conforme et nous a ravi
Robotime からの回答
Merci beaucoup pour votre retour ! Nous sommes ravis que le produit vous ait plu et que tout se soit bien passé de A à Z. Votre satisfaction est notre plus belle récompense, et nous espérons vous revoir bientôt !
Easy to purchase
Robotime からの回答
Hi Taryn, thank you so much for your kind words! We're really glad to hear that your purchase process was smooth and easy. We truly appreciate you taking the time to share your experience, and we hope you enjoy your order!
It was a present.
Robotime からの回答
Hi Judi, thank you for your kind review! We’re so glad the experience was worry-free, and we hope the present was well received. Please don’t hesitate to reach out if you ever need anything else.
Added level of reassurance
Robotime からの回答
Hi Sue, thank you so much for your kind words! We're so glad our product gave you that extra reassurance and peace of mind. It truly means a lot to us, and we hope to welcome you back again soon!
Goede verzekering
Robotime からの回答
Hi Henri, thank you for your kind words! We’re so happy to hear that you felt completely at ease with your purchase. Your peace of mind means everything to us, and we truly appreciate you sharing your experience. We look forward to welcoming you back anytime!
Excellent quality, easy to read instructions and end product looks like the advertised item. Brilliant as always
Robotime からの回答
Hi Alisa, thank you so much for your kind words! We're thrilled to hear that you loved the quality and found the instructions easy to follow. Knowing the finished piece looks just like the advertised item is the best compliment we could ask for. We truly appreciate your continued support and look forward to your next project with us!
Not much to say. It's an insurance policy.
Robotime からの回答
Hi L.Talbot, thank you for your review! We're glad to hear everything felt worry-free and that our product gave you that extra peace of mind. That’s exactly the kind of experience we want every customer to have. Thanks again for your support!
