ROCCABOX レビュー 

ROCCABOX からの回答

2026年6月15日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you found the box to be great value for money and were pleased with the quality of the products included. 😊

Providing our customers with exciting beauty discoveries and excellent value is exactly what we strive for, so it's wonderful to know we delivered on both.

Thank you for your lovely feedback and support. We hope you continue to enjoy your ROCCABOX treats and discover even more beauty favourites in the future! 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your experience. We always aim to provide our customers with exciting products and great value, so it's disappointing to learn that we did not meet your expectations on this occasion.

We appreciate you sharing your feedback with us, and your comments have been passed on to our team as we continue working to improve our products and customer experience.

Thank you for your review. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the contents of your Mystery Box and that it did not meet your expectations as a birthday gift. We understand how important it is to feel confident in a purchase intended for a special occasion.

The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and their own perception of value, which can affect the overall experience.

We're disappointed to hear that the box did not provide the level of value you were expecting, and your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and their own perception of value.

We're also sorry to hear that you did not feel confident using some of the products. Customer safety is extremely important to us, and all products included in our boxes are sourced from established beauty brands and are intended for sale within the UK market. As with any skincare product, we always recommend reviewing the ingredients carefully and carrying out a patch test before use, particularly for those with sensitive skin.

We appreciate your honest feedback regarding both the product selection and perceived value, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you so much for the 5 stars! 💗

We're delighted to hear that the box made a great one-off gift and that you were pleased with both the delivery and the quality of the products included. 😊

There's nothing better than knowing our boxes help create special gifting moments while introducing customers to fantastic beauty products.

Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries and gift-worthy treats! 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that the box did not provide the experience or value you were hoping for. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and felt that the products did not offer the value you were expecting.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.

We're disappointed to hear that the product selection was not a good fit for you and that the box did not provide the experience you were hoping for. Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the products you received and that they did not feel suitable for your skin type.

Customer safety is extremely important to us. All products included in our boxes are sourced from established beauty brands and comply with UK cosmetic regulations. As individual skin types can react differently to cosmetic products, we always recommend reviewing the ingredients carefully and carrying out a patch test before use, particularly for those with sensitive or reactive skin.

We're also sorry to hear that the product selection did not meet your expectations. One of the aims of our mystery boxes is to introduce customers to a mix of both established and emerging beauty brands, but we appreciate that not every selection will be the right fit for every individual.

Your feedback regarding the product suitability, brand selection and overall experience has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you so much for the wonderful 5-star review! 💗

We're absolutely delighted to hear that you found our service to be a welcome change and that your experience with us has been such a positive one. 😊

Providing friendly, helpful service is incredibly important to us, so your kind words truly mean a lot to the team.

Thank you for your lovely feedback and support. We're thrilled to have been a delight to deal with and look forward to helping you again in the future! 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that your order arrived without issue and that you were happy to receive predominantly full-sized products. However, we're sorry to hear that the Mystery Box did not meet your expectations overall.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that the contents did not feel reflective of the advertised £200+ value for you and that the product selection did not deliver the premium experience you were expecting. Your feedback regarding both the perceived value and overall curation of the box has been shared with our team as we continue reviewing and improving our mystery box offers.

We appreciate you giving ROCCABOX a try and thank you for sharing your honest feedback with us. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you found the box beautifully packaged. However, we're sorry to hear that the product selection felt too similar and did not provide the variety you were hoping for.

One of our aims is to offer a diverse mix of beauty products across different categories, so we appreciate your comments regarding the balance and variety of the contents. Feedback like this is incredibly valuable as we continue to review and refine our box assortments.

Thank you for sharing your thoughts with us. We hope to surprise you with an even broader range of beauty discoveries in the future. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

While we're pleased to hear that you felt the box offered reasonable value at the Sky VIP price, we're disappointed that the contents did not meet your expectations as a gift purchase and that the advertised value left you feeling let down.

Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for taking the time to share your experience with us. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you so much for the 5-star review! 💗

We're delighted to hear that you felt the box offered great value for money and exceeded your expectations. 😊

It's also wonderful to know that everything arrived well packaged and in perfect condition. We take great care in preparing every order, so it's lovely to hear that reflected in your experience.

Thank you for your kind feedback and support. We hope you continue to enjoy your ROCCABOX treats and discover even more beauty favourites in the future! 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you enjoyed the range of products included in your box. However, we're sorry to hear that you feel the product sizes have become smaller over time.

We understand that product size plays an important part in the overall experience and perceived value of a beauty box. While our boxes can contain a mix of full-size, deluxe and travel-sized products depending on the edit, we appreciate your feedback and understand your concerns.

Your comments have been shared with our team as we continue reviewing future box curation to ensure we deliver the best possible experience for our customers.

Thank you for your feedback and continued support. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that your order arrived quickly. However, we're sorry to hear that the products included in the Mystery Box were not brands you recognised and that the selection didn't quite resonate with you.

Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, giving people the opportunity to discover something new. We appreciate, however, that not every selection will appeal to every customer and that brand familiarity can play an important part in the overall experience.

We're also sorry to hear that you felt there wasn't enough information available before purchase. As a mystery box, the contents are intentionally kept as a surprise, but we appreciate your feedback regarding the level of detail provided through the Sky promotion.

We hope your daughter enjoys discovering the products, and we thank you for sharing your thoughts with us. Your feedback has been passed on to our team as we continue reviewing and improving our mystery box offers. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your review! 💗

We're delighted to hear that you found the box to be great value for money and that your order arrived quickly. 😊

Providing exciting beauty products at fantastic value, along with a smooth delivery experience, is exactly what we strive for.

Thank you for your lovely feedback and support. We hope you enjoy all of your beauty treats and discover some new favourites along the way! 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear that your boxes arrived damaged and that the contents were affected during transit. We understand how disappointing this must have been, particularly when purchasing multiple boxes.

We're also sorry to hear that all of the boxes contained the same assortment. While mystery boxes can contain similar selections depending on stock availability, we appreciate that customers purchasing multiple boxes are often hoping for greater variety.

Your feedback regarding both the condition of the boxes on arrival and the lack of variation between them has been shared with our team as we continue reviewing and improving our packaging and mystery box offers.

Thank you for sharing your experience with us. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that the box did not provide the experience or value you were hoping for, and we're sorry that this has left you feeling reluctant to purchase from us again. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.

Thank you for sharing your thoughts with us. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you had a great experience with both our products and our service. 😊

Providing excellent value and outstanding customer service is at the heart of what we do, so it's wonderful to know we delivered on both for you.

Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries and treats! 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing, discount retailers and promotional offers, which can affect how the overall value is perceived.

We're disappointed to hear that the contents did not meet your expectations and that you felt the value was not reflective of the advertised £200+. Feedback such as yours is important to us, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for taking the time to share your experience with us. 🎀✨