ROCCABOX レビュー 

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear that your order has still not arrived and completely understand your frustration.

Having reviewed the Royal Mail tracking, the parcel appears to have encountered an issue within the network and has not progressed to delivery despite being dispatched and scanned through multiple Royal Mail facilities.

As we appreciate the significant delay and inconvenience caused, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.

We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the products included in the box purchased for your wife.

We would like to reassure you that we do not include expired products in our boxes. All products supplied are checked to ensure they are within their usable shelf life and suitable for distribution. Many beauty products carry a Period After Opening (PAO) symbol rather than a printed expiry date, which is standard practice within the cosmetics industry.

We're sorry that the product selection did not meet your expectations and left you with the impression that the items were old stock. Your feedback has been shared with our team as we continue reviewing and improving our product assortments and customer experience.

Thank you for sharing your thoughts with us. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that your experience with ROCCABOX has not consistently met your expectations. While we're pleased to hear that you've enjoyed some of our boxes, we're disappointed that many of the product selections have not felt relevant or useful to you.

Our aim is to offer a varied mix of beauty products across different categories and brands, introducing customers to both established favourites and new discoveries. However, we appreciate that individual preferences vary and that not every product will be the right fit for every subscriber.

We're sorry to hear that you have felt unable to make use of many of the products received and that this has impacted your overall experience with the subscription. Your feedback regarding product variety, curation and suitability has been shared with our team as we continue to review and improve future box selections.

Thank you for your honest feedback and for having been a ROCCABOX subscriber. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that your Mystery Box did not meet your expectations. We understand that part of the excitement of a mystery box is discovering new products and brands that you may not have tried before, so we're disappointed to hear that the contents left you feeling underwhelmed.

The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're also sorry to hear that the product mix did not feel varied enough for you, particularly where two products appeared to serve a similar purpose. Feedback regarding product assortment, variety and perceived value is incredibly valuable to us and has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your honest thoughts with us. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you enjoyed your surprise box and that the products were a great fit for you. 😊

It's especially lovely to know that you found the items to be high quality and that you'll be able to make use of them all. That's exactly the kind of experience we hope to create for our customers. ✨

We're also pleased that your order arrived promptly and that you were happy with the service you received.

Thank you for your kind feedback and support. We hope to bring you many more exciting beauty discoveries in the future! 🎀💗✨

ROCCABOX からの回答

2026年6月15日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you had a positive experience with ROCCABOX. 😊

Simple feedback like this means a lot to our team and lets us know we're delivering the experience our customers expect and deserve.

Thank you for your support, and we hope to bring you many more beauty discoveries in the future! 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you took advantage of the offer and that your wife was so impressed with the products she received. 😊

It's fantastic to know that the box arrived promptly, was well packaged, and delivered a great experience from start to finish. Hearing feedback like this makes all the hard work worthwhile. ✨

Thank you for your kind words and support. We hope your wife continues to enjoy her beauty treats, and we look forward to bringing you more exciting beauty discoveries in the future! 🎀💗

ROCCABOX からの回答

2026年6月15日

Thank you so much for the 5-star review! 💗

We're delighted to hear that you were able to take advantage of the offer and that the recipient was so pleased with the products included. 😊

While beauty products may not be your area of expertise, it's wonderful to know that your wife found the products to be good quality and enjoyed the contents of the box. That's what matters most! ✨

We're also pleased to hear that your order arrived promptly and that you were happy with the service you received.

Thank you for your lovely feedback and support. We're so glad everyone ended up happy, and we hope to welcome you back again in the future! 🎀💗

ROCCABOX からの回答

2026年6月15日

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you were able to take advantage of the fantastic Sky VIP offer and that you've found the perfect birthday gift for your granddaughter. 🎁😊

While you may not consider yourself a beauty expert, it's lovely to hear that the products looked high quality and that you're confident she'll enjoy discovering them. We hope the box helps make her birthday extra special! ✨

We're also pleased to hear that your order arrived safely and on time with Royal Mail.

Thank you for your kind feedback and support. We hope your granddaughter loves her beauty treats and has a wonderful birthday! 🎀💗🎂✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave a review. 💗

We're sorry to hear about your experience. However, we believe this review may have been intended for a different company, as ROCCABOX is a beauty subscription and beauty box retailer and does not sell, purchase or process mobile phones.

Unfortunately, we have no record of any phone trade-in or handset return services associated with our business. We would recommend checking the company details on your order confirmation or return documentation and contacting the relevant retailer directly.

We hope you're able to get this resolved quickly and would kindly ask that you review whether this feedback has been posted against the correct business. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you found the ordering process easy and were pleased with the quality of the products you received. 😊

Providing a seamless shopping experience alongside great beauty products is exactly what we strive for, so it's wonderful to know we delivered on both.

Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries! 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you enjoyed your Mystery Box overall and felt the experience warranted more than a 3-star rating. 😊

We're sorry to hear that the value of the products did not align with your expectations after researching the items online. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We appreciate your balanced feedback and are glad that, aside from your concerns regarding the advertised value, you were happy with the box and your overall experience. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀✨

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear about your experience and completely understand your frustration with the delay.

While your order was dispatched promptly from our warehouse, Royal Mail tracking unfortunately shows that the parcel has not been scanned into their network beyond the initial despatch notification, despite the order being sent some time ago.

As the parcel has exceeded the expected delivery timeframe and has not reached you, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.

We sincerely apologise for the inconvenience and disappointment caused by this delivery issue and appreciate you bringing it to our attention. 🎀

ROCCABOX からの回答

2026年6月15日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that the contents of the box felt underwhelming and didn't include products that appealed to you personally.

One of the aims of our boxes is to introduce customers to a variety of beauty products and brands they may not have discovered before, but we appreciate that personal preferences vary and that not every selection will be the right fit for everyone.

While we're pleased to hear that there were no issues with the ordering or delivery process, we're disappointed that the product selection did not provide the excitement and value you were hoping for. Your feedback regarding the curation and product mix has been shared with our team as we continue reviewing and improving future boxes.

Thank you for sharing your honest thoughts with us. 🎀✨

ROCCABOX からの回答

2026年6月13日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the contents of your Mystery Box. We understand that the number of products included and the overall value did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that the box did not provide the experience you were hoping for, and your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月13日

Thank you so much for the fantastic 5-star review! 💗

We're absolutely delighted to hear that ROCCABOX has become your go-to gift for birthdays and anniversaries. Knowing that our Limited Edition boxes help take the stress out of gift shopping while bringing a smile to your girlfriend's face is exactly what we love to hear! 😊

It's wonderful to know that she's enjoying the products and brands included, and we're especially pleased that the experience has earned you some extra boyfriend points along the way! 🎁✨

Thank you for your kind words about the value, curation and packaging. Your support means the world to us, and we look forward to helping you create many more special gifting moments in the future. 🎀💗

ROCCABOX からの回答

2026年6月13日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you were pleased with both the quality of the products and the value for money. Providing customers with exciting beauty discoveries at a great price is exactly what we strive for. 😊

Thank you for your lovely feedback and support. We hope you continue to enjoy your ROCCABOX treats and discover even more beauty favourites in the future! 🎀

ROCCABOX からの回答

2026年6月13日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you found some value in the box, but we're sorry to learn that the overall experience didn't quite meet your expectations.

The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences. We're disappointed to hear that the contents did not provide enough value for you to consider purchasing again.

Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月13日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.

The advertised value of our mystery boxes is based on the brands' official RRPs. However, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.

We're disappointed to hear that the products you received did not provide the experience or value you were hoping for. Feedback such as yours is important to us, and your comments regarding both the product selection and perceived value have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月13日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you loved every single product in your box and that your order arrived so quickly. 😊

It's wonderful to know that both the products and delivery exceeded your expectations. Feedback like this means so much to our team and makes all the hard work worthwhile.

Thank you for your lovely review and support. We hope to treat you to many more beauty favourites in the future! 🎀✨