ROCCABOX レビュー 

ROCCABOX からの回答

2026年6月13日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and that it did not meet your expectations.

We always aim to provide our customers with an exciting selection of beauty products and a positive experience, so we're disappointed to learn that this wasn't the case for you.

Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that the boxes arrived nicely packaged and that you felt the products offered some value for the price paid. However, we're sorry to hear that the contents did not fully meet your expectations, particularly as the boxes were purchased as Christmas gifts for your daughters.

As our mystery boxes contain a variety of assortments, the contents can differ from box to box. We appreciate that the variation between the two boxes you received left you feeling disappointed.

We're also sorry to hear that the contents did not feel reflective of the advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere.

Your feedback regarding the variation between boxes and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you were pleased with the contents and felt the box offered great value for money. Best of all, we're thrilled to hear you have a very happy wife! 😊

Thank you for your lovely feedback and support. We hope she enjoys all of her beauty treats, and we look forward to bringing more beauty surprises your way in the future. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you had an easy and pleasant experience with ROCCABOX. Simple feedback like this means a lot to our team and lets us know we're delivering the service we strive for. 😊

Thank you for your support, and we hope to welcome you back again soon for more beauty discoveries! 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that the box did not provide the experience or value you were hoping for. Feedback such as yours is important to us, and your comments regarding the perceived value of the products have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear that you were disappointed with both the contents of your Mystery Box and your experience using the products.

The advertised value of our mystery boxes is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and their own perception of value. We're sorry that the products you received did not meet your expectations.

We're particularly concerned to hear that some of the products were not suitable for you and did not provide the results you were hoping for. As individual skin and hair types can react differently to cosmetic products, we always recommend discontinuing use if irritation or adverse effects occur.

We appreciate your honest feedback regarding the product selection and your overall experience. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that your order arrived quickly and was well packaged. However, we're sorry to hear that the contents of the Mystery Box did not meet your expectations.

As a mystery box, the product selection can vary, but we appreciate that the assortment you received felt more suited to a different demographic than you were expecting. We're also sorry to hear that the product mix did not align with the impression you had from the promotion.

Your feedback regarding the product selection, brand variety and overall box composition has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're very sorry that your order did not arrive in time for the birthday gift it was intended for and completely understand your disappointment.

As per our previous correspondence on 09/06/2026, we advised that if the parcel had not been delivered by the agreed date to contact us again so that we could investigate further. Having reviewed the Royal Mail tracking, we can confirm that there has unfortunately been no further movement within the Royal Mail network since the label was created.

As a result, we have now processed a full refund for your order. While delays within the courier network are outside of our control, we appreciate the frustration and inconvenience this has caused, particularly given the occasion for which the gift was purchased.

Please accept our sincere apologies for your experience, and thank you for bringing this matter to our attention. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you so much for the wonderful 5-star review! 💗

We're absolutely delighted to hear that you're loving the products and seeing such fantastic results. Hearing that your hair has never felt better and your skin is glowing is exactly what we love to hear! ✨😊

Thank you for your lovely feedback and for choosing ROCCABOX. We hope you continue to discover products that make you feel amazing, and we can't wait to bring you more beauty favourites in future boxes. 🤍🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that the Mystery Box did not meet your expectations. Our boxes are designed to introduce customers to a mix of both established and emerging beauty brands, giving people the opportunity to discover products they may not have come across before.

We appreciate that the selection you received did not align with your expectations, particularly given your partner's experience within the beauty industry. We're also sorry to hear that the products did not feel reflective of the value you were expecting.

Your feedback regarding both the brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you felt the box was worth the price you paid. However, we're sorry to hear that the products weren't quite what you were hoping for and that they didn't feel like items you would typically choose for yourself.

As a mystery box, the contents are designed to offer a surprise selection of beauty products and brands, giving customers the opportunity to discover something new. We understand, however, that not every product selection will suit every customer's personal preferences.

We appreciate your honest feedback regarding both the product selection and perceived value, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you so much for the 5 stars! 💗

We're delighted to hear that you're loving the products in your ROCCABOX. There's nothing better than taking some time out for a little self-care, and we're so pleased our products could be part of that experience. 😊

Thank you for your lovely feedback and support. We hope you continue to enjoy many more relaxing self-care days with ROCCABOX! ❤️🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that some of the products included in your box were not suitable for you. We understand that beauty preferences and individual needs vary, and we're disappointed to hear that the hair product and face strips were not a good fit.

Our boxes are designed to offer a variety of products across different beauty categories, but we appreciate that not every item will suit every customer. Your feedback regarding the product selection has been shared with our team as we continue reviewing and improving our boxes.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that the Mystery Box did not meet your expectations. We appreciate your comments regarding both the number of items included and the overall product mix.

The advertised value is based on the brands' official RRPs, and we're pleased that we were able to provide a breakdown of the products included. However, we understand that value isn't just about the total RRP — variety and the overall unboxing experience are equally important.

We appreciate your constructive suggestion regarding including a greater number of lower-value products to provide more variety within the box. Feedback like this is incredibly valuable, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you liked the products you received, but we're sorry to learn that the box did not fully meet your expectations.

We understand that the advertised value and product selection led you to expect more premium or higher-value items, and we're disappointed that the overall experience left you feeling underwhelmed.

Your feedback regarding the product mix and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. We appreciate you taking the time to share your thoughts with us.

Thank you for your feedback. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for your feedback.

We're sorry to hear that you were disappointed with your experience.

The promotion offered products with a combined value based on the brands' official Recommended Retail Prices (RRPs), and while many customers have been pleased with the contents, we appreciate that personal preferences vary and not every box will suit every individual.

We are always reviewing customer feedback and will take your comments on board as we continue to develop future promotions and product selections.

Thank you for giving ROCCABOX a try.

Kind regards,

The ROCCABOX Team 💕

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you enjoyed the products included in your Mystery Box. However, we're sorry to hear that you were disappointed with the perceived value when comparing the products to prices available online.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.

We appreciate your balanced feedback and are glad that, despite your concerns regarding the value, you were happy with the products themselves. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your experience with us. 🎀

ROCCABOX からの回答

2026年6月12日

Thank you so much for the 5-star review! 💗

We're delighted to hear that your girlfriend was so happy with her surprise gift and that you were pleased with the quality of the products included. It's wonderful to know that the box made such a positive impression. 😊

We also appreciate your balanced feedback regarding the advertised value. We're pleased to hear that, regardless, you felt the box offered great value for the Sky VIP price and was well worth the purchase.

Thank you for your support and for choosing ROCCABOX as a special gift. We hope to help create more beauty surprises in the future! 🎀

ROCCABOX からの回答

2026年6月12日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Sky VIP Mystery Box and that you felt the contents did not match your expectations based on the description.

We always aim to provide an exciting selection of beauty products and brands, and we're disappointed to hear that the box you received did not meet the experience you were hoping for.

Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and product selections. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月11日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your experience. As our mystery boxes are packed from a range of available assortments, it is possible for customers purchasing multiple boxes to receive the same selection, although we appreciate this can be disappointing when you're hoping for more variety.

We're also sorry to hear that the contents did not feel reflective of the advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere.

Your feedback regarding both the duplicate box contents and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀