Rockstar Pro Movers レビュー 38

I was hired by Russel Roediger to support his moving company with marketing and online reputation management. After delivering the agreed services, he failed to pay me and stopped responding. This lack of professionalism and accountability is something future clients and collaborators should be aware of.

What an outstanding removal company!!! All the moving process was flawless and quick from start to finish. The guys were very friendly and professional and provided us with an amazing and efficient service. I will never use any other company in the future and I highly recommend this company to everyone who wants a stress free and low cost experience! I couldn't be more happy for choosing these guys to carry out my moving!

Rockstar Pro Movers made my move completely stress-free! The team was punctual, professional, and handled my belongings with great care. Everything arrived in perfect condition, and they even helped assemble a few items. Their friendly attitude, efficient service, and transparent pricing were impressive. I highly recommend them for a smooth and hassle-free moving experience!

DO NOT USE ROCKSTAR PRO MOVERS!! I cannot stress this enough! Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. We were moving all our stuff from California to Arizona. I was told the truck and movers would be there Monday between 8am and 10am. Even though we paid for the “White Glove” service where they disassemble and pack everything for us, we still had most of our stuff packed in boxes ready to go for them. By Noon on Monday no one had showed up. I called asking for an update, I was told I would get a call right back – No one called. I called again at 4:00pm, again with a promise someone would call me back – No one called. I called at 5:00pm and was told the truck will be there the next day. No apology, no reason why they didn’t show up, just they will be there Tuesday between 3:00pm and 5:00pm. They did show up on Tuesday, so we made our way to Arizona. The Rockstar contract reads that they will call you and confirm you are available to receive your items. Once they do that the truck will arrive 3-4 days later. We received that call on a Saturday. We were told the truck will arrive to drop off our stuff by Tuesday or Wednesday at the latest. Wednesday came and gone and no truck came. Still no truck by Friday, so I called and asked for an update. I was told I would get a call right back – No one ever called back. I sent an email asking for an update on Saturday hoping I would get a reply on Monday. No reply. I called on Tuesday (one week after the truck was supposed to be there) and the trend of someone telling me they would call me back and never do continued. To jump ahead…2 weeks after the truck was supposed to arrive and after many calls and emails, I received a call from Brian, apparently a manager, at 9:00pm at night. He apologized and didn’t understand why our stuff was put in storage and he would absolutely call me to confirm a date our stuff would arrive…HE NEVER CALLED BACK! When our stuff finally arrived 18 DAYS after we were told it would arrive, they only has one local guy to unload, and reassemble, all our stuff. He was a nice guy, but 1 guy to unload a and reassemble a 2 bedroom house?! He would have been there working for 2 days if myself and a friend would not have helped unload. (So much for the “White Glove” service!) Rockstar Movers lie, have terrible communication, and are overall extremely unprofessional. DO NOT USE ROCKSTAR MOVERS!!!

Would definitely recommend Rockstar Removals, they were professional, careful with all my belongings, well priced given some of the ludicrous quotes I'd had, would definitely use again in the future, thanks David and Billie Jo, you made the whole experience pain free and given that it was pouring down I didn't think that'd be possible.

Excellent moving service! The team worked hard and worked fast. Great communication and follow-up. Will definitely use this company again if needed and will also recommend.

So impressed with this amazing team of people. They moved my house buyer in and then went on to help us move when we were let down by our removal firm. David was fantastic and went above and beyond to help us out. Thoroughly recommend them.

They were prompt and professional. They took extra care of my things. One word "Awesome". Very competitively priced and great customer service!

They made sure all my items were protected and delivered it all to me safely. The customer service was very good. I will most definitely recommend these guys to my friends and family without a doubt!

This was the shortest move I've done in 2 years from the valley to the city, 22 miles.

The crews that worked, were professional, prompt - all around awesome.

However, there was one 20 x 20 framed piece of art that never made it to my new place, as well as a box. I packed and numbered every box myself and upon arrival, I checked off each box except for 1, as well as the framed art. Aside from getting the runaround about that, I was told that I "misunderstood" the manager's confirmation that they'd hold my belongings for a night or 2, even up to a week without charging me the $200/mo fee but for their paperwork it had to be there. Then i was terrorized to pay the monthly fee for 2 nights. They claim the minimum is 3 hours. However on unloading day, it took Alex and his helper 1.5 hours to unload but next thing I know I'm being held hostage for 4.5 hours - because it took 1.5 hours to load my items from storage into the truck. It's basic math but I was definitely overcharged and robbed.

Supposedly there's a claims department that will get back to me. Just like the Alex said the owner would get back to me ...

UPDATE: Wow - The owner finally contacted me! All I can say is his reply is more inflated than his rates and professionalism. I didn't refuse to pay anything, Issac offered because it was straight move with no packing or unpacking, there wasn't even any unwrapping of furniture because I did it but then again what mover isn't a terrorist who just takes whatever they want while gaslighting you. I didn't even sign the form stating that I received all of my items but Alex said the owner would contact me and sort it out. I'll never see my framed & signed Andre Saraiva Mr A ever again due to their lack of professionalism and thoroughness.

And if asking one to repeat themselves or spell out their name (but sound it out instead) because I can't understand their accent or "perfect English" is not at all racist, it's asinine.

Good movers overall!!

Any moving company that asked for up front payment is more than likely just they want money. But after using this company I have a good experience at all!

They are best! So efficient and fast. I would recommend them to everyone for the moving and storage needs.

The movers worked smoothly and with minimal supervision. And they were nice! We would definitely recommend them to anybody who asks.

MANY ITEMS DAMAGED. Sadly I am still waiting for Isaac to inform me when they can repair the multiple scratches done to my floor, desk, china cabinet and the sticky residue that won't come off my expensive monitor screen.
Disappointing that they damaged multiple items and didn't mention it when they must have been aware. Then no return emails when I email them, placating on the phone and so far empty promises of planning to repair the damage they did but no date set and starting to smell like a rat.....

This is the second time that I have used this company and again I could not be more thrilled with the service. The men who helped me were very professional and quick. Very satisfied with our experience yet again and would highly recommend to anyone who wants value for their buck and wants a friendly, curtious service.

The movers were on time, fast, efficient and very professional. The estimated time for the move was 5-6 hours and the move took 4 hours. I highly recommend this company based on my move. Thank you.

Thank you for being first and careful when doing your job

They were quick on time and great pricing!