Romwe レビュー 2,820

Honestly you get what you pay for - poor quality (usually) and low price. But cannot fault them, I've placed many orders and have had nothing but positive experiences, with shipping taking less time than expected and the items being cute and wearable.

People will complain about the quality of things but when you're buying a top for £5, you can't have high expectations.

My only recommendation is to stay away from things that Need to be high quality (e.g jeans, or jewellery) and you should be fine!

Such a disappointing first time ordering experience. Back in April I ordered my 13 year old daughter several items from Romwe. The next day, I get slammed with a $35 duties and taxes fee (Canada). Fine, I pay that.
Here we are, 2 months later, we have not yet received her order, customer service is an absolute nightmare to contact, and DHL courier has “lost our shipment”! So I am now out $165 because the Romwe customer service is basically non-existent. Very unfortunate situation as the clothes are adorable and within my daughters budget. Big loss for you Romwe :(

Oh my god, what’s w all these negative reviews. It either comes from their own fault, or shipping delay due to covid. My tracking also never changed beyond “Arrival Scan” but that doesn’t mean I’ll freak out. My order came a day late but it reached early in the morning the next day. Patience is virtue. Thanks Romwe!

Ik wil een deel van mijn bestelling terugsturen. Vreselijk! Het enige wat ik terugvind is dat ik contact moet opnemen met de 'customer service'. Die geven echter alleen voorgeprogrammeerde antwoorden. Een knop extra bij je bestellingsoverzicht voor 'return' zou heel handig zijn! Ik weet nog steeds niet hoe ik mijn artikelen nu terug moet sturen.

Tenemos u os pexidos pendientes desde abril.. Y hemos consultado.. Envio correo.. Nos deriva. Aatencion cliente peti nadie contesta.. Favor su ayuda.. +56993609100
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[08-06 14:07] Mimi: ANJZX2103141676YQ
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Es la primera vez que pido en esta página y tengo miedo de que no llegue

La última actualización fue el lunes 24 de Mayo, indicando que se completó la esterilización e inspección y que fue enviado pero no se a dónde fue Enciso

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Número de seguimiento 52761008

Ayuda plisss!!

Ist zwar eigentlich genau das selbe wie SheIn nur mit noch mehr Sachen. Versand ging schnell (sogar ein paar Tage früher angekommen als behauptet)
v(=∩_∩=)ﾌ

Hola!
Uno de mis paquetes no ha llegado. Lo hice hace un mes el 19 de abril de 2021. Solo falta este paquete. Ya que fue dividido en varios paquetes. En el segundo paquete me faltó un artículo. No reclamo por ese artículo ya que fue muy poca la cantidad. Solo que en el paquete que falta es de 10 artículos. Este es el núm de mi pedido GRWMLS00W00M5U4 y este es el núm de seguimiento del paquete 905587334268C707564225.

Legit site! I received all 7 items l ordered in the following week, to Sydney in Aus. They all look great on and the quality is surprising good for the price that l paid! Some of it looks expensive too, their bikini range is trendy and alot more affordable than the same exact ones found in other retailers. It exceeded my expectation with shipping, sizing & quality. I dont understand the bad reviews here and quite glad l took the risk, such good value for money

All of the bad reviews are fake, personally my experience with Romwe has been really good the prices are really low compared to other retail shops I have visited I would recommend Romwe 100%.

Mi paquete fue dividido en dos, pero en el primer paquete faltan tres articulos, es la primera vez que me pasa ya que siempre he realizado pedidos y todo bien pero no puedo comunicarme a ningun lado, quien responde...

The glades I ordered are almost for kids, they are bent and look like they are for for a child 100 percent scam rip off

I used to respect this company until now. I ordered stuff in the past with standard shipping and everything went just fine. However, recently, I made an order over 100 dollars and ROMWE offered FREE express shipping so I took it. Worst decision of my life. Shortly after I made the order, I got an email after it has been shipped.

First of all, it was from DHL. It said that the expected date for arrival was May 17th, which was EXCUSE ME? EVEN SLOWER THAN STANDARD SHIPPING. (May 15th)

Second of all, not only that, I had to pay a 26 dollar duty tax! This was a hidden fee that popped up last second and it enraged me. I might as well have PAID for express shipping instead of getting it free! And for what? The arrival date to be even later than normal shipping?

ROMWE, please don't come telling me that you already warned us beforehand with the tiny red font at the checkout page that says "MAY have to pay customs," because that's the most inconspicuous way that you could've put it EVER, especially BAITING us with the free express shipping. I couldn't even cancel my order after getting the email because it was already SHIPPED by then.

After reaching out to customer service with their reply interval of one message every 13 hours, I had no choice but to pay the fee before getting any help because time was TICKING and I was receiving emails from DHL threatening me to pay or they would DESTROY my order.

After 2 days I did end up getting refunded HALF the fees after bargaining with them, but seriously? ROMWE, MAKE IT MORE BLATANT AND STRAIGHT FORWARD THAT IF YOU LIVE IN CANADA, YOU WILL HAVE TO PAY A HIGH FEE LAST SECOND. Make it an actual NOTICE, the font BIG, and warn people PROPERLY before random hidden fees and taxes are going to charge them for your apparently "FREE" express shipping.

I am highly disappointed with this company that they wouldn't even give me a full refund after SUPER BELATED "EXPRESS" SHIPPING, and an overpriced hidden fee that they try to just ignore because apparently they put a wishy washy "disclaimer" in font size 3 at the check out page. I basically threw away 26 dollars for nothing.

im surprised at how many bad reviews there are. Yes my order came later than expected but it was all in perfect condition, the right size and the quality of the clothes were perfect! it pretty similar to shein as well.

I ODER STUFF ITS GOING TO BE 1 MONTH AND THE ITEMS I GUESS THEY ARE LOST BECAUSE THE USPS ITS A HORRENDOUS COMPANY I THINK THEY LOST THEM OR STOLE THEM AND THERE IS NO WAY TO CONTAC THE CUSTOMER SERVICE OR ROMWE I GUESS I LOST MY MONEY BUYER BEWARE TAKES FOR EVER TO COME TO YOUR HOUSE

I honestly feel bad that Romwe has such poor reviews.
Personally, all of my shopping experiences with romwe has been very good.
Romwe sells pretty good quality clothes for a fraction of the price as if you would go to Marshalls or any other retail.
I'd compare walmart quality clothes to romwe.
I've read that people on here were upset that their shipments took forever to get to them and you have to realize that romwe's warehouse isn't just in America, they also have them in China, Dubai and I believe India.
So please, give romwe a break when it comes to shipping your items especially if you ordered a lot.
I ordered 16 items on April, 19, 2021 and I got all my items today.
2 weeks before the expected arrival.
Romwe is my #1 "low" priced online store to shop at I'm always left happy.

After reading the reviews I was a little nervous but £20 for 3 playsuits, I thought why not?!

Delivery- The delivery takes ages, which for me was fine as I plan in advance plus they let you know.

Quality - It's coming from China so I always get a size bigger which worked out well. The fabric on one of the playsuits was a little see-through but just wear the right underwear and it will be fine! It was £7 so can't complain.

Overall I'm pleased with my items. But can understand from some of the comments that it can be hit and miss. For the sake of £20 it was worth it :) I guess just wash on a low temp.

there’s no point paying extra for shipping security as even when mistakes are made they make you pay for return. they missed out one of my items giving me another and said i would have to pay £3 to get a refund on my £2.50 item which wasn’t included. i don’t buy from fast fashion and underpaid places anyways was just a gift, won’t be doing again. x

Do not touch this company with a barge pole! My teenage daughter placed an order- some items arrived, others didn't and other items were sent in there place. Not other substitute item- random item of no consequence.
We were unable to arrange return as the only items you can return are itemised from your order (these weren't ordered).... we 'raised a ticket' as was the instruction for the next stage of the process for someone to be in touch within 24 hours- 48hrs later still nothing. Contacted customer service- 1 week later- still no resolution despite me having sent numerous pictures of bits of packaging and items of clothing etc. I have now been told it will be a further week to investigate and i should contact them for update. Poor quality clothes, shockingly bad customer service and overall con of a company.

my order was retuned to sender due to an isuse with my address. I just want to get a refund so i can repurchase to the right address. but getting in touch with anyone from romwe is IMPOSSIBLE. im so upset with the service this is terrible. such a scam and i may never see my money again. their customer service does not exist, its just an automated one on their site that doesnt do anything. im so angry 0 stars im never buying from here again this was such a waste of money.