Roomia Self Storage - St Marys レビュー 153

Roomia Self Storage - St Marys からの回答

2026年5月9日

Thanks so much for the thoughtful review and feedback. We’re really glad to hear you found the facility clean, easy to access and our team helpful.

We also appreciate the suggestion around gate access and unit details. That’s genuinely useful feedback and we can see how a simple wallet card or alternative access option could make things even easier day to day. We’ll make sure this is passed on to the team as we continue improving the customer experience.

Thanks again for choosing Roomia.

Roomia Self Storage - St Marys からの回答

2026年5月9日

Thanks so much for the 10 out of 10 review. We really appreciate it. Great to hear you had a friendly and professional experience with the team. Thanks again for choosing Roomia.

Roomia Self Storage - St Marys からの回答

2026年5月9日

Thanks so much for the review. We know using storage for the first time can feel a little overwhelming, so it’s great to hear the team made the process clear and straightforward for you. Really appreciate you choosing Roomia and we’re glad you’ve had a positive experience.

Roomia Self Storage - St Marys からの回答

2026年5月9日

Thanks so much for the 5 star review. We really appreciate it and are glad you had a great experience with the team at Roomia.

Roomia Self Storage - St Marys からの回答

2026年5月1日

Thanks so much for your review. We’re really glad to hear your move in and move out were both easy and stress free.

Debbie and Josh will appreciate the mention.

Thanks again for choosing Roomia, we’re here anytime you need storage again.

Roomia Self Storage - St Marys からの回答

2026年4月30日

Thanks so much for your review and for choosing Roomia. We’re really pleased to hear you found our team friendly and helpful, and that accessing your storage unit was easy with clear communication throughout.

Roomia Self Storage - St Marys からの回答

2026年4月30日

Thanks so much for your review and for trusting Roomia with your Corvette. We know how important it is to keep your vehicle safe and secure, so it’s great to hear you felt confident storing it with us.

Roomia Self Storage - St Marys からの回答

2026年4月30日

Thanks so much for your review and for choosing Roomia. We’re really pleased to hear you had such a positive experience. Josh will appreciate the kind words.

We’d love to welcome you back anytime you need storage again. Thanks again for storing with Roomia.

Roomia Self Storage - St Marys からの回答

2026年4月28日

Thank you for the great feedback, Tony. It’s fantastic to hear Jason was efficient and helpful, and that the facility made a strong impression.

Thanks for choosing Roomia Self Storage.

Roomia Self Storage - St Marys からの回答

2026年4月23日

Thanks for recognising Josh and the St Marys team. We’re glad you felt supported and that everything was clearly explained. That’s exactly the experience we aim to provide.

Roomia Self Storage - St Marys からの回答

2026年4月23日

Thanks for the great feedback. Choosing the right storage unit makes all the difference, so it’s great to hear Mark could help guide you. We’re also pleased you found the unit in excellent condition.

Roomia Self Storage - St Marys からの回答

2026年4月23日

Thanks for the feedback. Our smart access system is designed to make self storage more convenient and secure, so it’s great to hear it’s working well for you. We’ll pass on your kind words to the team.

Roomia Self Storage - St Marys からの回答

2026年4月23日

Thanks for the great feedback on our St Marys self storage facility. We’re really pleased to hear the sign up process was quick and easy, and that you found the facility clean and easy to navigate. We aim to make storage simple from start to finish.

Roomia Self Storage - St Marys からの回答

2026年4月15日

Hi Albert,
Thank you for your review. We note this is a concern you’ve raised across multiple channels over the past few weeks, and we have responded to you directly on each occasion.

To be clear, we do not support or permit anyone living in storage units. This is a breach of our lease agreement and, where identified, is addressed immediately, including termination of access.

We also recognise the broader context, that people may be experiencing difficult circumstances, and situations like this are handled carefully and respectfully, including with regard to privacy.

In relation to your interaction with Josh, we’re sorry you felt the response was not what you expected. Josh is a valued team member who is consistently recognised in customer feedback, and in this instance would have been managing a sensitive situation appropriately.

We understand your concerns around safety and confidence, and we apologise for the way this has made you feel. Please be assured that security and the wellbeing of our customers is a priority across all our facilities.

As this matter has been addressed across a number of channels, we won’t repeat the detail here. If there’s a specific outcome you’re seeking, please let us know directly and we’ll do our best to assist.

Roomia Self Storage - St Marys からの回答

2026年4月7日

Thanks for sharing. Glad the sign-up and move-in were nice and straightforward.

Roomia Self Storage - St Marys からの回答

2026年4月7日

Thanks for sharing. Great to hear the booking was quick and that Josh made getting set up on the app nice and easy.

Roomia Self Storage - St Marys からの回答

2026年4月7日

Thank you for such a thoughtful review. It is great to hear everything from the app to the van and team support made things easier for you. We really appreciate the recommendation and will pass this on to the St Mary’s and Minchinbury teams.