I had a great experience with Roomia Storage Truganina. The facility is clean, secure, well maintained and very convenient to access. A special shoutout to Kim for the exceptional customer service. K... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Excellent staff. Easy access to storage unit outside of office operating hours. Clean storage spaces. Trolleys on site to use, and they offer their moving Van to customers for free with a $400 cash bo... もっと見る
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I went on a two-month holiday and chose Roomia to store my belongings. From the reception, I was welcomed in a very friendly manner and had a great conversation while booking. Even while I was ov... もっと見る
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Kim and Jeff have been great . Professional, polite , pleasant and really helpful to ensure the move into storage has been as smooth as possible The Truganina facility is ideal and definitely well m... もっと見る
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企業情報
Roomia Self Storage - Truganina について
当該企業による記述
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
当該企業による記述
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
連絡先
477 Dohertys Rd,, 3029, Truganina, VIC, オーストラリア
- 0389038830
4.6
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you
From the time of my initial inquiry until I moved my possessions in the self storage unit a week later , I dealt with Kim. Kim made the whole experience seamless. She was very knowlegable, extremely patient with questions and was able to provide hints/tips when determining the correct storage unit size. I cannot speak highly enough of the great customer service she provided. Thank you Kim
2024年4月29日
Roomia Self Storage - Truganina からの回答
Thank you for sharing your wonderful experience. We're delighted to hear that Kim provided such seamless and helpful service throughout your storage process. We'll be sure to pass along your kind words to her. Thank you for choosing Roomia.
This was my first visit to Roomia
This was my first visit to Roomia. It was the Truganina location in Melbourne. Kim was awesome..explained everything on our little tour. I saw her interacting with other customers and she was patient and understanding. I'll be starting my rental in a couple of weeks.
2024年5月15日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience at our Truganina location. Kim is indeed wonderful, and we'll make sure to pass along your kind words to her. We're excited to have you start your rental with us soon. If you need anything before then, feel free to reach out!
Roomia Self Storage - Truganina からの回答
Hi Ben, thank you for this review, we appreciate it.
Roomia Self Storage - Truganina からの回答
Thank you for the feedback and five-star review. It is very appreciated!
Very satisfied customer
Great security, clean storage facility and great and friendly staff and very professional will definitely be a customer of roomia again in the future
2024年3月20日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Hi Stephani, we are super pleased to hear you are a very satisfied customer and thank you for taking the time to leave this review. We will be sure to pass your feedback onto the Roomia Truganina team. Thanks for choosing Roomia.
Service was great and applying simple…
Service was great and applying simple and quick, facility well organised and clean, thanks
2024年3月29日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Hi Ivan,
thank you so much for your 5-star review. We really appreciate it. Thank you for choosing Roomia.
Customer service is amazing
Customer service is amazing. Treats customers with so much respect. They never hid any fees and was 100% transparent with us. Was so easy to access the building. Very decent prices for spaces.
2024年1月1日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Hi Anome, thank you for your five star review and your kind words about the team at Roomia Truganina. We are so glad you found storing with us a great experience. Thank you for choosing Roomia.
Great customer services
Great customer services, office ladies were a pleasure to deal with.Kept us informed from start to finish.Prompt response with any quarries we had.Clean and easy access storage facility’s reasonably priced We Highly recommend Roomia storage in Truganina.
Thank you Kim for making this part of our move that much more pleasant :)
Best Regards.
Siarn.
2024年3月15日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you Herewini for your review and recommendation, it is greatly appreciated. We are so happy to hear that Kim and the Roomia team were able to make your move better and hassle-free.
Excellent customer service
Excellent customer service, great price. Very welcoming and made sure we were happy before we booked.
2024年3月8日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Hi Gordana, We are so glad to hear that Roomia's service and understanding met your expectations - it's something we pride ourselves on! Thank you for leaving this review and for choosing Roomia. We appreciate it.
Dealt with Carolyn and Kim setting up a…
Dealt with Carolyn and Kim setting up a new storage shed, experience was fantastic and customer service was above expectation. Couldn’t recommend this place any more highly!
2024年3月8日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you so much for your recommendation and wonderful feedback. Thank you for choosing Roomia, we appreicate it.
Smooth Upgrade and Exceptional Service
Roomia Storage stands out for its exceptional customer service and ease of use. My experience upgrading my storage unit was smooth and hassle-free, thanks to the facility manager, Kim, who was incredibly helpful throughout the process. The storage units are clean, secure, and easily accessible. Kim's professionalism and attentiveness made a significant difference, making Roomia Storage a top choice for anyone in need of reliable storage solutions. Highly recommended for their outstanding service and quality facilities.
2024年3月1日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you so much for your feedback, your recommendation and for leaving this review. We are so pleased that we can help you with your storage needs and will be sure to pass on your feedback to Kim. Many thanks for choosing Roomia.
Aaaa
Everything was good. Good facilities. I was able to use the van for the day free of charge to move my stuff. Only problem was when I went to collect my bond the following day I was questioned about how many kms the van had done. Nothing was said to me regarding a km limit or anything like that so I felt it was abit rude and unnecessary.
2024年2月22日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our facilities satisfactory and that the van was useful for your moving needs.
We apologise for any discomfort you experienced during the bond collection process and appreciate you bringing this to our attention. Understanding the details of van usage, especially for returns after hours, is important to us, and we regret any inconvenience this may have caused.
Your feedback is invaluable as we strive to continually improve our services and enhance the overall customer experience. We will certainly consider your comments to ensure better communication regarding our services and associated terms in the future.
If you have any further concerns or feedback, please don't hesitate to reach out to us directly. Thank you for choosing Roomia and for leaving your review. - Kathy
Roomia Self Storage - Truganina からの回答
Hi Everly, thank you for sharing your experience, we really appreciate your feedback and recommendation.
Wonderful staff who went out of their…
Wonderful staff who went out of their way to make my furniture stay for the last 2 years fun and memorable.
2024年1月12日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Hi Vikki, thank you for your review and feedback, it's very appreciated. We've passed your feedback on to Kim and Carolyn - we agree they are wonderful - and are pleased you've had a great storage experience.
Great service and easy access
2024年1月16日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Hi Michael,
thank you so much for leaving your 5-star review of Roomia. We really appreciate it!
1.Great customer service
1.Great customer service
2.easy access 24/7
3.Safe and secure
2023年12月6日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thanks Atefe for your wonderful 5-star review. We pride ourselves on making the storage experience hassle-free for our customers and are so glad to hear you're happy. Thanks for choosing Roomia and for your review :)
Excellent services
2023年10月13日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you! We appreciate you leaving this 5-star review!
Both Carolyn & Kym were awesome to deal…
Both Carolyn & Kym were awesome to deal with & had us sorted in no problem & were very helpful. Both times we popped in on Saturday 21st October & Wednesday 25th October. Great experience!
2023年10月21日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you so much for leaving such a great review. Kim and Carolyn will be absolutely thrilled to hear that you were happy and to receive your feedback.
Best wishes
Kathy and the team at Roomia.
They offered free van
They offered free van, Kim has been very helpful throughout the process
2023年9月26日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you for your kind review and we are glad you found the use of the free van handy!
The company's front desk and the company's supervisor are very warm and friendly. The company's management is very standardized and very safe. The self-storage is clean and tidy, and it is a modern an
The company's front desk and the company's supervisor are very warm and friendly. The company's management is very standardized and very safe. The self-storage is clean and tidy, and it is a modern and technologically new warehouse. It is very good 👍 like it very much .
2023年9月8日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you very much for your review and we are so glad to hear you're enjoying storing with Roomia!
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