I bought 3 perfumes from this website and they’re all completely fake. I’ve tried to talk to them and sent an email along with a whatsapp message and received no reply
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I recently tried Rooyas perfume, and I am absolutely in love! The fragrance is exquisite — it’s rich, sophisticated, and has a unique blend that lasts all day long. I was pleasantly surprised by how l... もっと見る
Excellent service and my order was processed the same day and delivered within two days.The perfume smells exactly like the original from the mall.Overall iam very happy..
Excellent service and my order was processed the same day and delivered within two days. The perfume smells exactly like the original from the mall. Overall very happy.
3.7
まあまあ
27件のレビュー
ネガティブなレビューの 42％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fake perfumes
I bought 3 perfumes from this website and they’re all completely fake. I’ve tried to talk to them and sent an email along with a whatsapp message and received no reply
2025年11月21日
自発的なレビュー
Rooyas からの回答
Dear Mira,
We take claims like this very seriously. Stating that the perfumes are “completely fake” is a very serious accusation and not something we take lightly.
Before any order is dispatched, each perfume goes through a quality control process where we check multiple aspects including the packaging, bottle, cap, batch code, and most importantly the scent itself to ensure it matches the original fragrance profile. We do not ship products without inspection, and we stand by the authenticity of the products we sell.
We have also responded to your message previously, as we take customer concerns seriously and always aim to address any issues raised.
We do have a 7-day return and exchange policy in place if you are dissatisfied with the product, subject to the perfume being in its original condition as received.
Rooyas Customer Support
Very reliable seller
Very reliable seller. I received exactly what was listed, no surprises. The perfume was original, unopened, and well packed. Delivery was smooth and communication was clear throughout.
2025年12月20日
自発的なレビュー
The items are really original
The items are really original. I am very happy. You can all order. Delivery is no problem. Delivered on time. 🖤🖤
2025年12月10日
自発的なレビュー
Super happy with my order
Super happy with my order! The product is fresh, long-lasting and exactly what I wanted
2025年12月2日
自発的なレビュー
Excellent
Excellent service and my order was processed the same day and delivered within two days. The perfume smells exactly like the original from the mall. Overall very happy.
2025年11月20日
自発的なレビュー
everyting was…
Excellent service and my order was processed the same day and delivered within two days.The perfume smells exactly like the original from the mall.Overall iam very happy..
2025年10月11日
自発的なレビュー
Everything was smooth
Everything was smooth. Ordered, paid, delivered, no issues. Will use again👌🩶🖤
2025年11月10日
自発的なレビュー
Everything was smooth
Everything was smooth. Ordered, paid, delivered, no issues. Will use again🖤👍
2025年11月11日
自発的なレビュー
2025, I made a recent purchase with them
I made a recent purchase with them. Bought 6 perfumes in total. I would like to confirm that they are ALL fake! Be careful and do not be deceived like I was. Buy from well rated sites. I didn’t do my due diligence unfortunately before my purchases. Please stay away!! The perfumes I bought don’t even last an hour. The good brands that people rave about and are known for great projection are nil. They smell nice when you spray and the scent dies down immediately. Absolutely horrible. What a loss!
2025年10月22日
自発的なレビュー
This was my first time buying from…
This was my first time buying from Rooyas. I checked the batch code, tested the scent and everything perfectly. Happy with the perfectly
2025年11月7日
自発的なレビュー
Excellent service with good range of…
Excellent service with good range of products and price
2025年11月14日
自発的なレビュー
Excellent customer service
Excellent customer service, perfumes are authentic and brand new
2025年10月29日
自発的なレビュー
I am so happy with the service
I am so happy with the service, customer care and the fast delivery!! I will definitely from now on always order from Rooyas, they have all type of perfume selection and are so professional❤️
2025年11月1日
自発的なレビュー
Fake fakeeee
Fake fakeeee. All items fakeeeee. Rather pay 300 drh above more but get from different website. They took money when i asked for refund. They are ignoring since monthss noooow. Shameeeee
2025年10月21日
自発的なレビュー
I ordered a perfume and no one got back…
I ordered a perfume and no one got back to me. Money is deducted, no one contacted me for delivery no confirmation email. I sent them an email and WhatsApp but they are ignoring. It has been a week now.
2025年10月3日
自発的なレビュー
Rooyas からの回答
Dear Ashwaq,
Our support team has already contacted you on your registered number regarding the delivery of your order. According to our courier’s records, your package was successfully delivered on the 12th of October.
We take customer satisfaction very seriously, and we’re glad that your order has been fulfilled. Should you need any further assistance or documentation related to this delivery, please don’t hesitate to reach us directly at support@rooyas.com
— our team will be happy to help.
Kind regards,
The Rooyas Support Team
Wrost website
Wrost website
I placed an order yesterday but no email/message confirmation of order. i tried to reach them by whatsapp but no whatsapp available, No live chat, contact number provided for customer service is not working, not replying to emails.
2025年10月1日
自発的なレビュー
Rooyas からの回答
Dear Syed Noor,
Thank you for bringing this to our attention. Our records show that both our team and our courier partner contacted you using the details provided at checkout. During that contact, we were informed that you had not placed an order and the delivery was refused. In line with that instruction, your order was cancelled.
If you wish to place a new order or require any assistance, please email us at support@rooyas.com
and we’ll be glad to help immediately.
costumer service was so fast to handlebe…
costumer service was so fast to handle my problem with a satisfiction way iam so pleased
2025年9月9日
自発的なレビュー
Rooyas からの回答
Dear Fawas Al Harbi,
Thank you so much for your kind words and for taking the time to share your positive experience with us. We’re truly delighted to know that our customer service team was able to handle your concern quickly and to your satisfaction.
At Rooyas, we strive to provide exceptional service and ensure that every customer feels valued and cared for. Your appreciation means a lot to our team and motivates us to keep improving every day.
Warm regards,
The Rooyas Support Team
📩 support@rooyas.com
FAKES
Unfortunately every single item they sell is fake, while they claim it’s authentic and charge you 5 times more than they should for the fake items.
2025年5月13日
自発的なレビュー
FAKE PERFUMES
I ordered a replica of Tea Escape perfume, but what I received was clearly fake. The bottle was off, the font looked wrong, and the overall quality was nothing like the original. Very disappointing!
2025年6月10日
自発的なレビュー
Rooyas からの回答
Dear Shang,
Thank you for taking the time to share your feedback. We truly regret to hear about your concern.
However, we would like to clarify that our team has reached out to you multiple times through the contact details provided with your order, but unfortunately, we have not received any response from your side. We are always committed to ensuring that every order is successfully delivered and every concern is promptly resolved.
Please feel free to reply to our messages or contact us directly at support@rooyas.com.
Your satisfaction remains our top priority.
Warm regards,
Rooyas customer support team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。