Rose Casino レビュー 52

Rose Casino からの回答

2026年2月9日

Hi,

Thank you for sharing your feedback. We’re sorry to hear that your experience with Rose Casino and Ivy Casino did not meet your expectations.

Both Rose Casino and Ivy Casino operate under the same UK Gambling Commission licence and use games from licensed, independently tested providers. All outcomes, including RTPs and bonus features, are fully regulated and random. While we understand that gameplay experiences can vary, the fairness and integrity of our games are strictly monitored.

If you would like us to review your experience in more detail or provide guidance on games and promotions, please contact our support team at support@rosecasino.com.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2026年2月9日

Hi Darren,

Thank you for your review. We’re sorry to hear that you were unhappy with your experience, however we must be clear that Rose Casino does not operate as a scam and all promotions function as intended when the applicable terms are met.

Free spins are subject to specific conditions, including eligible games and usage requirements, which are outlined in the promotion details. If these conditions are not met, the spins may not activate. We also expect all interactions with our support team to be polite and professional, and your feedback has been noted.

As we cannot verify the details of your experience from this review alone, we would encourage you to contact us at support@rosecasino.com so we can review the issue properly and provide clarification.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2026年2月4日

Hi Ella,

Thank you for your review and for sharing your experience so far. We’re really pleased to hear that you’re enjoying the variety of games and that the bonus features have been hitting often at Rose Casino.

We understand that waiting for a withdrawal can be frustrating. Processing times can vary depending on the payment method and, in some cases, withdrawals may be subject to additional procedures before they are completed. We appreciate your patience while this is being finalised.

If you would like an update or need any assistance in the meantime, please contact our support team at support@rosecasino.com and we’ll be happy to help.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2026年2月4日

Hi Diane,

Thank you for your review. We’re sorry to hear that you were disappointed with the free spins offer, but we’d like to clarify that all promotions at Rose Casino include specific terms and conditions, which explain how offers must be used. These are always available to view before opting in.

We understand that promotions can sometimes be confusing, and we appreciate your feedback as it helps us improve how clearly our offers are presented. If you would like us to look into your account or explain the promotion in more detail, please contact our support team at support@rosecasino.com.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2026年1月23日

Hi Sian,

Thank you for your fantastic 5-star review. We’re really pleased to hear you’re enjoying the great selection of games and super quick payouts at Rose Casino.

If you ever need any support, our team is always happy to help at support@rosecasino.com.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2026年1月19日

Hi Karen,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re enjoying the quick payouts, great choice of games, and helpful support at Rose Casino. Your feedback means a lot to us.

If you ever need any assistance, our team is always happy to help at support@rosecasino.com.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2026年1月5日

Hi Pamela,

Thank you for sharing your feedback. We understand how frustrating it can feel when the wins or bonus features don’t come your way, and we appreciate you being honest about your experience at Rose Casino.

All games at Rose Casino operate with fully random outcomes, and while some sessions can be unlucky, this isn’t something the casino can influence. We’re always happy to help explain game volatility, RTP, or promotions if that would be useful.

If you’d like to discuss anything further or need support, please feel free to contact us at support@rosecasino.com.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2026年1月2日

Hi Charlotte,

As we cannot verify the details of your experience from this review alone, we would encourage you to contact our support team directly so we can understand your concerns properly and offer appropriate support if needed. You can reach us at support@rosecasino.com.

Kind regards
www.rosecasino.com

Rose Casino からの回答

2026年1月2日

Hi Tom,

Thank you for taking the time to leave a review. We appreciate your honest feedback and are pleased to hear that you’ve had wins, found the site active, and experienced quick money transfers at Rose Casino.

We’re always working to expand and refresh our game selection, so your comments are really helpful. If you ever have suggestions or need any support, please feel free to contact us at support@rosecasino.com.

Warm regards
The Rose Casino Team 🌹
www.rosecasino.com

Rose Casino からの回答

2025年12月29日

Hi Nat,

Thank you for taking the time to share your experience. We understand how important it is to have occasional withdrawals to keep the experience enjoyable, and we appreciate your honest feedback. We’re pleased to hear you were finally able to make a withdrawal, and we hope this helps restore some of the fun in playing at Rose Casino.

If you ever want support, guidance on games, or help reviewing your account, please feel free to contact us at support@rosecasino.com.

Warm regards
The Rose Casino Team 🌹
https://www.rosecasino.com/

Rose Casino からの回答

2025年12月29日

Hi Carole,

Thank you so much for your lovely 5-star review. We’re delighted to hear that you find Rose Casino easy to use and that it’s simple to find the games you enjoy. Your recommendation really means a lot to us.

If you ever need any assistance, please feel free to contact our team at support@rosecasino.com.

Warm regards
The Rose Casino Team 🌹
https://www.rosecasino.com/

Rose Casino からの回答

2025年12月29日

Hi there,

Thank you for your 4-star review. We’re really pleased to hear that you found the help section fast and that your first experience with customer support at Rose Casino was a positive one.

If you ever need any further assistance, please don’t hesitate to contact us at support@rosecasino.com.

Warm regards
The Rose Casino Team 🌹
https://www.rosecasino.com/

Rose Casino からの回答

2025年12月29日

Hi David Forrester,

Thank you for your feedback. Rose Casino and Ivy Casino do operate under the same UK Gambling Commission licence, which is fully permitted and regulated. This does not affect game fairness, payouts, or player treatment, as all games are independently tested and outcomes are entirely random.

We’re sorry that Rose Casino did not meet your expectations. If you would like us to review any specific concerns, please contact us at support@rosecasino.com.

Kind regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2025年12月29日

Hi Dring,

Thank you for taking the time to share your feedback. We’re sorry to hear how disappointed you feel about your first experience with Rose Casino, and we understand how frustrating this situation must have been.

To clarify, the welcome offer applies to the very first single deposit made after registration, which is outlined in the promotion terms. When a first deposit is split into multiple transactions, the system is unfortunately unable to apply the bonus automatically. We appreciate that this may not have been clear at the time, particularly if you have had different experiences elsewhere.

While we must apply promotional terms consistently for all players, we do take feedback like this seriously and regularly review how our offers are presented to ensure they are as clear as possible.

If you would like us to review your account or discuss this further, please feel free to contact our support team directly at support@rosecasino.com and we will be happy to assist.

Thank you again for your feedback.

Warm regards
The Rose Casino Team
www.rosecasino.com

Rose Casino からの回答

2025年12月23日

Hi Jessey,

Thank you for taking the time to leave your review. We’re sorry to hear that your experience with Rose Casino could have been better, and we appreciate your honest feedback.

If there’s anything specific we can improve or assist you with, we’d really welcome the opportunity to hear more. Please feel free to contact our support team at support@rosecasino.com and we’ll be happy to help.

Thank you again for your feedback.

Warm regards
Rose Casino 🌹
www.rosecasino.com

Rose Casino からの回答

2025年12月14日

Hi Craig,

Thank you for your fantastic 5-star review. We’re really pleased to hear that our support team were helpful, friendly, and efficient during your interaction with Rose Casino. Providing great service is something we take pride in, so your feedback means a lot.

If you ever need anything in the future, feel free to reach us at support@rosecasino.com.

Thanks again for your kind words.

Warm regards
The Rose Casino Team 🌹
www.rosecasino.com

Rose Casino からの回答

2025年12月13日

Hi Milly Jackson,

Thank you so much for your 5-star review. We’re delighted to hear that you think Rose Casino is a good place to play, even if you wish the wins came a little more often – we completely understand that feeling!

If you ever need any assistance or have questions about games or features, our team is always happy to help at support@rosecasino.com.

Thanks again for your feedback.

Warm regards
The Rose Casino Team 🌹
www.rosecasino.com

Rose Casino からの回答

2025年12月13日

Hi Stephen,

Thank you for taking the time to leave your review. We are really pleased to hear that you enjoyed the range of slots at Rose Casino and experienced regular bonus features during your play. Congratulations as well on your roulette win – great to hear your withdrawal reached your account by the next morning.

Providing fast, reliable payouts and a smooth overall experience is a priority for us, so it means a lot to see this reflected in your feedback.

If there is anything we can do to make your experience even better and help earn that fifth star, please feel free to contact us at support@rosecasino.com.

Thank you again for your review.

Warm regards
The Rose Casino Team 🌹
https://www.rosecasino.com/

Rose Casino からの回答

2025年12月13日

Hi there,

Thank you for taking the time to leave a review. We are pleased to hear that you find Rose Casino to be a good site and that you have experienced fast payouts. We really appreciate that positive feedback.

We are sorry to hear that you feel you need to play a lot before seeing a win. All games at Rose Casino are provided by licensed suppliers and use independently tested random number generators, meaning every spin is completely random and cannot be influenced by the casino. We understand that gameplay can sometimes feel up and down, but this is a natural part of how online casino games work.

If you would like us to look into anything on your account or if you have any questions about game volatility or RTP, our support team will be happy to help. You can reach us at support@rosecasino.com.

Thank you again for your feedback.

Warm regards
The Rose Casino Team 🌹
https://www.rosecasino.com/

Rose Casino からの回答

2025年12月13日

Hi Paddy,

Thank you for taking the time to share your detailed feedback. We are pleased to hear that the games at Rose Casino are running smoothly for you, but we are sorry that you feel disappointed with our welcome offer.

To clarify, our promotions – including the welcome offer – follow strict UK Gambling Commission rules and must clearly display all qualification requirements. These requirements are always listed in the promotional terms so that customers can review them before participating. We appreciate that offers vary across the industry, and some players may prefer traditional deposit-match bonuses, while others prefer reward-based offers or achievements. However, the structure of our promotions does not alter game outcomes, does not disadvantage losing players, and is not designed to mislead.

That said, we take all concerns seriously, and your comments have been passed to the relevant team to ensure our promotional descriptions remain as clear and transparent as possible.

As we cannot confirm whether you are an existing customer from this review alone, we would be happy to discuss your experience further and clarify any specific points about the promotion if you wish. Please feel free to contact us at support@rosecasino.com and our support team will gladly assist.

Thank you again for your feedback.

Warm regards
The Rose Casino Team 🌹
https://www.rosecasino.com/