Rowlinson Garden Products レビュー 35

Awful after sale service, I asked to move my delivery for 3 min up the road they said they will cancel the delivery. mind you this was for a shed needed urgently for a business.

Message to the management: if you aren't customer oriented and train your staff, and your delivery drivers to be nice to people after you take the money you will kill your chance to to get repeat customers.

We bought a garden room manufactured by Rowlinson Garden Products in late summer 2024, and when it came many of the components were damaged and several had black mould growth on them.
RGP did replace the parts but this took time and we were unable to erect the building until spring of this year.
The timber used in the panels was untreated, hence why we delayed election until good weather and we could paint and seal as required.
We have found that the building leaked badly from 3 of the 4 side panels. But not through the joints or from the construction method (it was built by a professional joiner) but through gaps in the panels themselves.
This was raised with RGP who claimed not to be able to see the water ingress in the pictures provided, refused to attend the building to investigate further and would also not provide any suggestions on how the leaks might be resolved. They also suggested the water was coming up through the floor even though the structure is built on an elevated frame and the water could be seen running down the walls.
I believe the structure was both badly designed and manufactured/handled since manufacture.
I have since had another company come and reroof the building including adding small gutters and larger overhangs to the roof to precent water running down the wall panels. We have also used a durable external sealant on the worst affected panels in the grooves of the tongue and groove construction and these actions have now resolved the leaks.
I cannot recommend Rowlinson Garden Products in any way.

We ordered a Rowlinson Premium Heritage 4 x 3 ft Apex Shed drom Gardensite ( order number 426144 on the 21/05/25
It was delivered promptly on the agreed date and we put it ip that weekend
one of the pieces off wood that was to the top to attach roof to was badly bowed like a banana
Other pre joined pieces that were held to together with large staples were not joined correctly, one split piece of timber and there was three holes in the body of the shed where knots had dropped out making the shed not waterproof
Overall the quality did not feel good for a premium product
Have pictures which I can add

Bought a Trentvale 10x8 Apex metal shed. Had my reservations about it from the start but thought it must be okay, I’ve seen a few around. Was I in for a shock! Ordered the “foundation” kit thinking that it would be a base or foundation! Not it a floor you don’t actually need because the shed has to go on its own flat floor. Either concrete or wooden. That’s fine but why put a floor on a floor and waste £150 on a few metal bars. Then there’s the quality! Screws with no threads. Holes and small holes with the dwelt tap screws go into the wrong way round. The larger holes are too large for the screws, any amount of force would pull the heads through. You can only put a screw in a hole once because then the thread doesn’t catch. Really poor materials and construction.

The shed itself is even worse. Made of bean can and with edges that will slice fingers or not carful, there’s no water proofing between the base and floor so expect water inside the shed when it rains. No gaskets when joining metal panels. And once again holes that are way too big for the nuts and bolts holding it together. The instructions shows washers but the kit doesn’t include them. All in all it’s a badly designed and put together shed and you’d be better off with a wooden on considering what these cost.
That’s said I’d probably go elsewhere where to find it as when I spoke to a lady at Rowlinsons she was quite arrogant and rude and basically implied that all these issue where my doing and I should open the box and see what the shed was like even though I wanted to return it.
These shares are a fraction of the cost on TEMU, they would be as clearing they are made in China. If you have to have one of these kits then I suggest you go there.
Finally for someone who hasn’t got my skill set or tooling it might be a struggle unless you want to just have any old shed thrown up in the garden. Being and engineer by trade I’ll corrrct all the issue with the badly designed shed but this is going to cost be time and more money getting the parts to secure this bean can correctly and so it doesn’t fill with water as soon as we have a bit of drizzle.

I was assured that delivery for a large, heavy item could be arranged for a day when I was at home. Despite making my availability clear, the delivery was scheduled for the exact day I said I would be away. Because delivery slots are given at very short notice, this caused significant inconvenience and required multiple communications to rearrange.

When I finally spoke to the delivery company, DB Freelance Ltd, they were dismissive and unhelpful. Today, when the item was finally delivered, they simply left it outside my property without ringing the doorbell or knocking—something I only discovered by checking my emails. Had I not done so promptly, the item could easily have been taken.

The package was extremely heavy, and moving it inside without assistance was both difficult and unsafe. When I contacted customer services to explain the situation, I was met with little sympathy. The representative said: “Well, it would have been very difficult for someone to steal it if it was so heavy.” I then ended that pointless conversation.

This level of service from both the delivery company and their customer service team was unacceptable. I will not be purchasing from them again and strongly advise others to exercise extreme caution before ordering.

Brought 3 heavy duty trellis, 6x 3 ft through B&Q website,supplied by rowlinson garden products, came within 3 days, great job, nice early delivery ,kept me update with everything from a sms and emaiil, absolutely delighted with them ,yes a few rough splinters but these are great , quality sturdiness and look amazing iv used them around my hard top gazebo, to give it struture, so needed some more gone to rowlinson garden products own website, which is great easy to use and very well described products ,you get what you actually see in the product is what you get ,these trellis are very strong alot better then most , iv ordered another 4 to finish off the project ,rowlinson garden products will be my go to place now for garden related items

Unfortunately my garden arch had a few cracks in the wood when delivered but Rowlinson were very quick to send out replacement parts free of charge. The quality of the product was good - just unfortunate about the few cracks. Polite and incredibly quick customer service.

This review is not about the company rather a particular product which they sell through b and q Robert dyas garden street etc I ordered the arch top tongue and groove fence gate but the quality is so poor please do not buy online at least if you buy instore you can see what you are getting the gate I bought had expanded and the knots had fallen out leaving holes in the wood very disappointing

My wife bought the set because the price was reduced. The build quality is OK for something obviously mass produced. Although the set looks flimsy, it is actually very sturdy - I'm 17 stone and the chairs don't groan when I sit on them. The finish is adequate and has not washed off in the storms we have recently had. One of the cabin chairs - chair with arms at the side - was broken when it arrived.
My wife took photos and sent Rowlinsons an email. Within two days we had a replacement chair delivered. Very happy with their customer service.
I would buy from them again

Ordered a log shed from them which was described and made to “keep your logs dry” however when the shed arrived it was put together by myself and the roof was full of holes.
I contacted Rowlinson’s customer service who were extremely rude and blunt and basically told me the holes were “natural” this I understand, however I expect the parts to go through some sort of quality check first as the holes are everywhere which then allows rain to enter inside the shed and infact are not keeping the logs dry at all!
I was hoping that the customer service team would replace the roof with parts that do not allow water to pour through the shed. I now have to somehow make this shed waterproof and spend more money before actually using it for its purpose.
Also arrived with a massive chip in the wood.

Terrible and rude customer service and would never use again!!
Item not as described.
UNHELPFUL and RUDE

DO NOT USE THIS COMPANY

What a joke,wrong order delivered,waited over a week for a replacement,this replacement had two inferior sections of the border fence,customer service not interested to be honest,as bought through Bradfords told have to go back to them for an exchange,I explained the fence was already installed but the last two which were in a packet of 4 were of a rubbish quality,different wood,different quality and colour,I am not happy at all,these sections do not match and look like they have just been grabbed to make up the packet,they were at the bottom of the packet wrapped in plastic so if same quality why at the bottom where you cannot see them,why they cannot just exchange the two sections is beyond me,excuse I paid Bradfords I said you do not hand out free fencing so clearly you have been paid,I will never deal with this company again!!!!

The staff were very helpfull a young lady out of the office even helped me to see if the chicken coup would fit in my car and then she even helped me load it into my car great service.
The coup itself took us 2 hours to put together and was easy to do it is very good quality and a lot less money than coups of the same quality, thankyou all at Rowlinsons

I purchased their 6 Seater Garden Dining Set via Sheds.co.uk. it is also for sale online via various other suppliers

This garden set was cheap but is very much an example of "You get what you pay for". The build quality of the furniture is okay, it's a nice looking set. My gripe is with the finish, the coating of the product. On day one a bird flew by leaving it's calling card. I took a cloth to wipe it off but as well as the mark the colour & coating also came off taking the finish back to bare wood. Over the course of the next few weeks the colour continued to come off, the furniture faded and bare wood revealed. Indeed, the flags below showed brown stain where it washed off in the rain. After as little as 6 weeks the only answer has been to paint the whole set with Ronseal stain/varnish.

Buyer beware, the product is cheap but not fit for outdoor use without taking steps to recover & protect the wood. It needs immediate DIY intervention, not something you'd expect from outside garden furniture!

My last set came from B & Q and has lasted for 20+ years. Looking at the quality of the wood I suspect this one might be nearer 3-5 years. Time will tell

After saving for a considerable amount of time for my wife who had to retire early due to MS to enjoy gardening, we purchased a £2,200 potting store made by Rowlinson.
The build quality, well there simply is none. It is lap wood stapled we knew this but it is done very badly. Sharp staples through the structural wood and exposed in places. I have trimmed them, but should I have to have done this?
They have used different sized slats so panel grooves do not align, they do have "covers" but even these cannot hide the shoddy alignment, unlike the one in the photo on their website, which was obviously built for a "promo" do not be fooled (catfishing for gardeners?)
On one panel the wooden window would not fit - on inspection the wood insert they had stapled was upside down ?!
I have taken many photos, any one is welcome to see or review.
Good side, the instructions will take some getting used to, but you can follow them and the fasteners were all correct with a couple of extra screws and nails - but for £2k+ you would expect that.
The shed DOES have the potential to be great, but as it appears to be mass produced and not prebuilt or checked it fails badly.
Also, be warned to hold the warranty you need to paint the shed properly - read the small print. We did this prior to construction to ensure every piece of wood was covered. But now Im pretty sure that any replacement panels will be void as they state has to be "resaleable" which make me wonder if they just repack bits until someone doesn't reply or complain ?
I am angry and sad but mostly very disappointed, what was supposed to be an eye catching shed is catching eyes for all the wrong reasons.

I ordered a wooden through planter which costed £200. Definitely quite a high price for that planter when compared to other sellers. However from their website it appeared to have a better quality. It was stained with stamps , there were staples in the visible parts and screws into the visible part. They admitted it should not have passed the quality control and offered to replace it. Unfortunately I had already paid someone to assemble it and would have been a huge hassle and cost to disassemble and repeat. The knock £50 off, which I don’t think was enough. Quality/price was definitely not worth. Costumer service was not great either. I won’t buy from them again.