Garden Chic レビュー 

Garden Chic からの回答

1日前

Thank you for the fantastic 5-star review, Janice!

We are delighted that you made such a great saving on your door canopy and that the delivery team went the extra mile to bring the heavy parcel safely inside for you. It is wonderful to hear that everything arrived on time, well packaged, and to your satisfaction.

We hope the canopy looks brilliant once installed! Should you ever need anything else for your home or garden, our team is always here to help at info@gudrum.com or on 01636 653016.

Garden Chic からの回答

1日前

Thank you for your feedback, Dave.

We take all allegations of defective goods and poor customer support extremely seriously, and we never seek to evade our statutory responsibilities as a retailer.

However, having conducted a thorough search of our order records and customer support communications across Garden Chic and Gudrum Classics Ltd, we have no record of any order, complaint, or Section 75 dispute under the name Dave or David relating to defective garden furniture.

As an established UK retailer, our policy when items arrive damaged or defective is always to work closely with the customer to offer a swift repair, replacement components, or a full return and refund in line with the Consumer Rights Act 2015.

We would welcome the opportunity to verify this matter. If you placed this order under a different name or reference number, please contact our senior management team directly with your order number at info@gudrum.com or on 01636 653016 so we can locate your file and investigate what occurred.

Garden Chic からの回答

1日前

Thank you for the fantastic 5-star review, Francis!

We are delighted to hear that you got such great value on your multi-gym, received top-notch communication from our customer service team, and are thoroughly pleased with the equipment. Delivering quality fitness gear at competitive prices with attentive support is always our goal.

We truly appreciate the recommendation and look forward to welcoming you back again in the future! If you ever need anything else, our team is always on hand to help at info@gudrum.com or on 01636 653016.

Garden Chic からの回答

1日前

Thank you so much for the wonderful 5-star review, Emma!

While it is always disappointing when an item arrives damaged in transit, we are delighted that our customer service team was able to resolve it swiftly for you with a prompt replacement and collection. Providing attentive, hassle-free aftercare when things go wrong is something we take great pride in.

We really appreciate your kind feedback and hope you enjoy your new purchase! If you ever need anything else for your garden, our team is always here to help at info@gudrum.com or on 01636 653016.

Garden Chic からの回答

2026年9月18日

Dear Debs,
Thank you for taking the time to leave such a wonderful review! We are absolutely delighted to hear that you found the purchasing process super easy and that you were happy with the value of your order.

It is fantastic to know that our regular delivery updates kept you well-informed and that your item arrived even earlier than expected. We always strive to provide a seamless and prompt service from start to finish, so your feedback truly means a lot to our team.

We genuinely appreciate your business and look forward to welcoming you back for your next purchase!

Warm regards,
The Garden Chic Team

Garden Chic からの回答

2026年9月18日

Dear Staggy,

Thank you for your review and for sharing such detailed feedback. We are delighted to hear that you were pleased with the speedy delivery, our helpful delivery team, and that the metal shed has proven to be good value for money once assembled.

Your tip about avoiding assembly on a windy day is absolutely spot on—those light panels certainly can catch the breeze!

We sincerely apologise, however, that the instructions were so frustrating. We completely agree that clear guidance is essential, and your suggestions for photographic steps or a YouTube video are excellent. As we work with a variety of brands, we will certainly pass this constructive feedback directly to the manufacturer to help them improve their assembly guides going forward.

Thank you again for your business and for taking the time to help future customers with your tips. We hope the shed serves you well for years to come!

Warm regards,
The Garden Chic Team

Garden Chic からの回答

2026年9月18日

Hi Andrea,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team

Garden Chic からの回答

2026年9月18日

Dear Just Me,

I am incredibly sorry to read about your experience and the immense frustration this has caused. Receiving a damaged chest of drawers is disappointing enough, but having the replacement lost in transit and a second replacement arrive damaged is completely unacceptable.

We understand how exhausting it must have been to have to chase our team daily for updates. Please be assured that we are taking this feedback very seriously. We are actively reviewing our quality control and working closely with our transport and haulage partners to address these severe handling issues so this does not happen to anyone else.

While I am glad to hear the refund was eventually processed, I sincerely apologise for the time and energy you had to expend to get there. We clearly let you down on this occasion, and we are working hard behind the scenes to improve our service standards.

Warm regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月21日

Hi Andy,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月21日

Dear Rudolph,

Thank you for your feedback. We are always disappointed when a customer is unhappy, but we feel it is important to provide the full context of this situation for anyone reading your review.

You have stated that our actions go against the Consumer Rights Act 2015. Under UK consumer law, retailers are required to offer a repair, a replacement, or a refund for defective goods. In your case, we offered all three.

Firstly, we offered to send a skilled tradesperson to your property, completely free of charge, to exchange the tabletop, replace the under-seat support, and secure the screws you mentioned. You explicitly declined this free repair.

Following this, we arranged a free collection for Monday, 29th June, to retrieve the furniture and issue a full refund. We did not ask you to dismantle the items or pay for return shipping. Our driver arrived as scheduled and waited at your property for nearly 30 minutes, but no one was home. You subsequently contacted us to confirm that you wished to retain the items rather than return them.

Instead of accepting a free home repair or a full refund, you demanded a 25% cash discount (£126.25) to keep the furniture. When we refused this and offered a final £40 goodwill gesture, you escalated the matter to PayPal.

PayPal independently reviewed the entire case history, the communication logs, and the clean Proof of Delivery you signed after our driver went out of his way to lightly sand the goods at your request upon original delivery. After reviewing all the evidence, PayPal officially closed the dispute—and your subsequent appeal—entirely in our favour.

We completely reject the claim that we are an unfair or dishonest company. We went above and beyond to offer every reasonable remedy available under consumer law, which you chose not to accept in pursuit of a cash discount.

As detailed in our final deadlock letter, we consider this matter fully concluded by the payment gateway's independent ruling.

Kind regards,

Customer Services Team

Garden Chic

Garden Chic からの回答

2026年8月21日

Hi Gail,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月21日

Dear Jane,

Thank you for taking the time to leave this feedback. I want to start by sincerely apologising for the incredibly frustrating experience you have had. You are entirely justified in your disappointment; receiving an order in four staggered, incorrect stages over four weeks falls completely short of the seamless service we strive to provide.

You kindly mentioned that you were unsure whether to blame the retailer, the manufacturer, or the courier. Ultimately, as the retailer you placed your trust and money with, the responsibility rests with us.

It appears there was a severe, cascading failure between the manufacturer's dispatch facility and the courier's handling of a multi-box consignment, resulting in misrouted tracking and incorrect parts being delivered. However, regardless of where the physical breakdown occurred within the supply chain, it is unacceptable that you had to bear the brunt of it through constant emails and phone calls to get it sorted.

We are actively raising this specific dispatch failure with our manufacturer to ensure their quality control and courier labeling processes are urgently reviewed.

We deeply appreciate your exceptional patience, both in working with our team to get the correct parts delivered and in persevering with the assembly. We are glad the companion seat is now complete and that you got there in the end, but we remain genuinely sorry for the unacceptable journey it took to get there.

Kind regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月21日

Hi Woodroffe,
Thank you so much for taking the time to leave us a review!
We are absolutely thrilled to hear that you are happy with your experience with your arch.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月21日

Dear Jackie,

Thank you for taking the time to leave your feedback. We are incredibly sorry to hear that your experience with us was let down by a delayed delivery, and that your chair arrived with a chip in it.

We completely understand how frustrating it is to wait longer than expected for an order, only for it to arrive with transit damage. While we and our manufacturing partners package items as securely as possible, occasional damage in transit can happen, but you absolutely should not have to simply put up with a defective item.

We would very much like the opportunity to make this right for you. Please could you reach out to our customer services team directly by emailing info@gudrum.com or by calling 01636 653016 with your order number and a quick photo of the chip?

Whether we need to arrange a swift replacement for the affected part or discuss an alternative remedy, we are here to support you and ensure you are fully satisfied with your furniture.

Kind regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月21日

Dear Dr Simms,

Thank you for your feedback. We are incredibly sorry to hear that you received an item with poor workmanship, and we completely understand your frustration at facing a month-long wait for the exchange.

When a manufacturing defect occurs, we always want to rectify it as quickly as humanly possible. Because we specialise in large garden buildings and heavy furniture, our items are not typically held as standard "off-the-shelf" stock. When a specific component needs to be replaced, it often has to be freshly manufactured or shipped directly from our partner factories across Europe. Unfortunately, this means that replacement lead times can sometimes take several weeks to navigate the manufacturing and freight network.

However, we entirely agree that waiting a month to resolve a quality control failure is a deeply frustrating experience, and it falls short of the seamless service we strive to provide. We will be raising this specific quality failure with the manufacturer.

We would very much like to review your order to see if there is absolutely any way our logistics team can expedite this exchange or offer an alternative solution. Please could you reach out to us at info@gudrum.com or 01636 653016 with your order number? We are here to support you until this is fully resolved.

Kind regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月21日

Hi Clive,
Thank you so much for taking the time to leave us a review!
We hope you enjoy your new arbour for many years to come!
Best regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月10日

Dear Rebecca,

We are sorry for the frustration experienced. When damage was reported, we offered an immediate full replacement and later a full collection for a refund. However, because components were discarded and access for courier collection was refused while half the set was retained, we were unable to complete a return under UK consumer guidelines.

Kind Regards
The Garden Chic Team

Garden Chic からの回答

2026年8月7日

Dear Juris,

Thank you for taking the time to leave your feedback. We completely understand your frustration; having an order for an air conditioning unit cancelled during a heatwave is incredibly disappointing.

To provide some context on how this situation occurred, like many online retailers, we utilise a direct-dispatch model for certain technical appliances, meaning the item ships directly from the manufacturer’s warehouse. During extreme weather events, physical stock for air conditioners moves at an unprecedented, nationwide rate.

The processing update you received on 19 June was an automated status based on the manufacturer's live stock feed and standard lead times at the point your order was passed to them. Unfortunately, by the time the manufacturer’s warehouse team physically reached your order allocation, their stock had been entirely depleted.

As soon as the manufacturer notified us of this oversell on Monday 22 June, we immediately contacted you and processed a full refund back to your original payment method on Tuesday 23 June.

While we always strive to fulfil every order, when a supplier experiences an unexpected stock failure, our absolute priority—and our legal obligation—is to return your funds immediately so you are free to source the item elsewhere. As our senior management team explained during your formal escalation, we cannot offer financial compensation to cover the price difference of a higher-priced unit you independently chose to purchase from another retailer.

We appreciate your acknowledgement of our prompt communication and swift refund process, and we are genuinely sorry that we were unable to fulfil your order on this specific occasion.

Kind regards,

The Garden Chic Team

Garden Chic からの回答

2026年8月7日

Hi John
Thank you so much for taking the time to leave us a review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team

Garden Chic からの回答

2026年8月3日

Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team