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I can see people have said good things about these guys.. but I have been fobbed off several times by them now âŠitâs been 9 weeks since I ordered a ring and still no delivery date.. my wifeâs 60th B... ãã£ãšèŠã
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Iâve purchased multiple items from Roxanne First? Most recently an eternity diamond ring. The service, delivery and product are all of exceptional quality and every time I have been thrilled wi... ãã£ãšèŠã
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I bought the teenie weenie diamond huggie to sit alongside the mini skinny huggie I already had. They look fabulous together, I am so pleased. The quality is excellent and they are often complimented... ãã£ãšèŠã
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I am a long standing, loyal customer of Roxanne First and can truly say that Iâve never met a founder who cares more, or customer service team who are more lovely to work with. The quality of my piece... ãã£ãšèŠã
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Founded in 2018, Roxanne First is a London-based fine jewellery studio rooted in individuality, creativity, and timeless cool. We design pieces for effortless, everyday wear. Mix, match, layer, or stack - each piece is created to be worn your way.
London, è±åœ
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I can see people have said good things about these guys.. but I have been fobbed off several times by them now âŠitâs been 9 weeks since I ordered a ring and still no delivery date.. my wifeâs 60th Bâday has come and gone.. I paid upfrontâŠstupid me. Be careful when dealing with them.. not sure if itâs a scam or what.
Adrian
Roxannefirst ããã®åç
Dear Adrian,
We are very sorry to read your review and fully appreciate your frustration regarding the delays with your order.
However, we would like to reassure both you and any readers that Roxanne First is absolutely not a scam business, and we take great pride in the quality of our jewellery and customer service.
Unfortunately, in your particular case, there were exceptional delays in processing your order, which we have acknowledged directly with you and sincerely apologised for.
We completely understand that this delay impacted an important personal occasion and appreciate that this has understandably affected your perception of our brand. Your refund has now been processed in full and we have also contacted you directly to apologise personally.
Whilst this experience is not reflective of our usual standards or operations, we are taking all feedback onboard internally to ensure situations such as this do not happen again.
Kind regards,âš
Roxanne First
I absolutely love the jewellery produced by this company. It is fun and stylish and looks great. I have bought 4 pieces between 2022 and 2025 (1 anklet, and 3 necklaces).
For the cost, I would expect each item to be a bit more robust, considering it is considerably expensive. 3 out of my 4 items have all broke, and have broken just after the warranty expires. It is incredibly frustrating as not only are these items expensive, but it also costs to get them fixed.
I do love their items, but I will not be purchasing from them again, as these do not seem to be items that can be worn over and over again (even though I removed them when going into water). Such a shame.
Roxannefirst ããã®åç
Hi Sejal,
Thank you for your message and for sharing your experience.
Weâve looked into our order records but havenât been able to find any purchases under your name. That said, weâd be more than happy to help with any issues you may be having â all you need to do is contact our customer care team, if you havenât already (please do correct us if weâre mistaken).
Regarding our warranty, all of our pieces are covered by a 1-year warranty. This does not cover general wear and tear, however we are always available online, over the phone, or in-store to provide support and guidance.
We hope to hear from you soon so we can assist further.
Best regards,
The RF Team
OBSESSED with everything I own from Roxanne First. I wear every day and get compliments every day.
Roxannefirst ããã®åç
Thank you so much Helen, we so appreciate you taking the time to leave this feedback.
Beautifully made jewellery, with a fun twist! I have many pieces from this lush brand, and I'm sure I will be coming back for more very soon!
Roxannefirst ããã®åç
Hi Lucia,
Thank you so much for your lovely review! We're so happy to hear youâre enjoying your pieces. We canât wait to welcome you back for more very soon! ð«
The RF Team
I bought the teenie weenie diamond huggie to sit alongside the mini skinny huggie I already had. They look fabulous together, I am so pleased. The quality is excellent and they are often complimented. I would always buy Roxanne First before any other brand.
Roxannefirst ããã®åç
Thank you so much for your lovely review! It means a lot to know youâre happy with the quality of our pieces and weâre truly honoured to be your first choice and canât wait to help you find your next favourite piece. âšð
The RF Team x
Fabulous jewellery- really good quality, as well as beautiful - and lovely, helpful team. My go-to place for special gifts!
Roxannefirst ããã®åç
Thank you so much for your kind words! We're thrilled to hear you love the quality and beauty of our jewellery, and that our team has made your experience a great one. It truly means the world to be your go-to for special gifts. We look forward to helping you find more perfect pieces in the future! ðâš
The RF Team x
Victoria is amazing!!!
Best service and great recommendations for a perfect gift!!
Roxannefirst ããã®åç
Thank you so much for your kind words!
We're so happy to hear that Victoria was able to help you find the perfect gift â we'll be sure to pass along your lovely feedback to her.
The RF Team
Great experience with an amazing support from Victoria. She was very helpful in customizing a great necklace for my wife. Thanks!
Roxannefirst ããã®åç
Thank you for your lovely review! We're so glad Victoria could help you create such a special necklace for your wife â weâll be sure to pass on your kind words!
The RF Team
Fantastic experience!
I visited the store today to buy a pair of earrings for my wife, and I was thoroughly impressed. The quality of the products is excellent, and the staff are equally outstanding. A very pleasant assistant, Victoria, helped me find the perfect item and even offered me a discount. Exceptional service â thank you, Victoria!
Roxannefirst ããã®åç
Hi Hristo,
Thank you for your wonderful review! We're so pleased to hear you had a great experience and that Victoria was able to assist you in finding the perfect gift. Your kind words mean a lot to us, and weâre delighted you were happy with both the service and the quality of our pieces.
We hope to see you again soon!
The RF Team x
On trying to leave a second Google review for Roxanne First I realised that wasnât possible, so I'm sharing the love here too as I want to shout about them as much as possible.
I had my second visit to the shop, & it was an absolute joy. Both Victoria & Astrid were so helpful. We looked at different styles of necklaces together, they helped me try them on, & gave me their (much appreciated) thoughts on which ones suited me best so we could narrow the choices down. In the end it was a choice between two, & although I absolutely loved both, I went for the one that had, quite frankly, stolen my heart a little bit the moment I tried it on. I never felt pressured or rushed, we chatted through each piece, & the experience felt like shopping with a couple of friends who were also super knowledgeable about all the products. Roxanne First makes the most stunning, unique, excellent quality jewellery pieces, & the amazing staff are the lovely cherry on top of the joy of buying this beautiful jewellery. Can't recommend highly enough! (Also, my friend who was there with me & not so interested in jewellery was very appreciative of the comfy sofa to chill out on while I was busy with all the sparkles!)
Roxannefirst ããã®åç
Hi Josephine,
Thank you so much for your lovely review! We're so happy you had such a joyful experience with Victoria and Astrid â like shopping with friends is exactly what we aim for. We're thrilled you found the one, and we hope it continues to make your heart smile.
Hope to see you again soon! âš
The RF Team x
I recently took my necklace from Roxanne First to be repaired and I had a wonderful experience. The necklace that I had repaired is one that I have worn nearly every day for the last 5 years so it had taken a lot of ware and tear. The team at Roxanne First were very helpful and responsive when I reached out them to arrange my repair, and the process was very easy. The repair was performed to a high standard and the necklace looks good as new again.
I would highly recommend this brand, and I am very happy to have my loved necklace back.
Roxannefirst ããã®åç
Hi Emily,
Thank you so much for sharing your experience!
We're so glad to hear that you had a smooth and positive repair process with us.
We truly appreciate your recommendation and are so happy to have been part of bringing your cherished necklace back to life.
If you ever need anything else in the future, weâre always here to help! ðâš
The RF Team x
I received my Sprinkle ring this week and it was well worth the wait.
Beautifully crafted with a scattering of embedded sapphires, I will be keeping this for special occasions only!!
Roxannefirst ããã®åç
Victoria, Thank you so much for your lovely review!
We're thrilled to hear that your Sprinkle Ring was worth the wait. âš The coloured sapphires make it such a special piece, and we love that you're saving it for those extra-special moments! ð
Enjoy your new ring, and if you ever need another sparkling addition to your collection, weâre here for you! ðð
Love x
The RF Team
My husband got me a gold necklace after I gave birth to my son and itâs my most treasured piece of jewellery â€ïž I love it and the quality is amazing
Roxannefirst ããã®åç
Hi Sarah-Jane,
That sounds like such a special and meaningful piece! â€ïž We're so happy to hear that you love it and that it's become such a treasured part of your collection. Thank you for sharing your story! âš
I bought two Roxanne First huggies, both fell out and disappeared within a couple months of wear. I haven't experienced this with any other jewellery brand. Considering the price point, this is completely unacceptable. I got in touch with the customer service and they basically gaslit me saying their team had never experienced the same issue and it wasn't possible for this to have happened. They also suggested I should have been the one to check whether a clasp was loose and reported it to them before it was possible for it to have fallen out. They didn't offer any solutions and implied that I was lying. Considering the price of their jewellery their customer service does not align.
Roxannefirst ããã®åç
Hi Iona,
Thank you for your feedback!
We are sorry to hear that you have lost your huggies. At Roxanne First, we design our jewellery to ensure quality and longevity. Unfortunately, as your purchase was made two years ago, we are unable to offer a replacement or refund as our warranty does not cover lost pieces.
We would also like to clarify that we never implied that you were lying. Our intention was simply to explain that earrings do not fall out on their own, and an external factor would have contributed to their loss. We always recommend checking clasps regularly to ensure they remain secure as gold is a very malleable material and clasps (regardless of the brand) will soften over time and will need to be tighten from time to time.
If you have any further questions, our team is always happy to assist.
Best,
The RF Team
I have been buying my wife RF jewellery for sometime now. For Xmas I bought her the red lips necklace. I wanted to purchase the studs to match the necklace. They did not have these in stock so I put my name down to be emailed when they were in stock. I purchased them when notified. There were problems with the delivery but RF were reasonable about this. When my wife opened the gift on Xmas there was only one stud in the box. I was embarrassed and annoyed and emailed complaining. I was told they are sold individually. Who does this? . When I went back to the online description it is clear but I still feel that I have been fooled into buying one stud. Would you check cuff links to make sure you were buying two? Perhaps you should if RF sell them. This is damaging for their brand in my view and I will not be shopping there again.
Roxannefirst ããã®åç
Dear Paul,
Thank you for sharing your feedback. We are sorry to hear you are disappointed with your experience would like to address your concerns.
It seems the frustration stems from a misunderstanding about the product description, which states that the item is sold individually, using âstud earringâ (singular) rather than âstud earrings.â This is also reflected in the pricing, which is not indicative of a pair of sapphire earrings. Additionally, the product is pictured individually, aligning with how it is sold. This approach is common among many reputable jewellery brands and is to accommodate the needs of most of our clients who often purchase single earrings for their multiple piercings.
We wish you had reached out to our team after collecting your order from our store in November, they would have been happy to clarify this and assist you before Christmas.
We are genuinely sorry that this misunderstanding led to your disappointment, but we strive to ensure transparency by including all specifications on our product pages.
The RF team has provided you with great service on multiple occasions, which is why we believe you have chosen to shop with us on a few times before. This includes a team member going above and beyond on -Christmas Day- to address your concerns promptly, rather than waiting until our office reopened in the New Year.
Itâs unfortunate that this has impacted your perception of our brand and that this is the time you took the time to leave us a feedback.
Should you ever choose to return in the future, we will be happy to welcome you back and assist you.
Thank you for taking the time to share your feedback. If you require further assistance, please get in touch with margaux@roxannefirst.com.
Kind regards,
RF Team
The most beautiful jewellery, for every occasion. Excellent quality, realistic price point, stunning designs. Itâs all just so cool- the collections, the website , the store !!
Roxannefirst ããã®åç
Hi Henrietta,
Thank you so much for your kind words! âš It means the world to us that you appreciate the quality, designs, and the whole Roxanne First experience. Hope you continue to enjoy your pieces! â€ïž
Love,
The RF Team
Iâve been to Roxanne Firstâs shop many times and itâs always such a pleasure to visit. The staff are incredible at looking after you and very warm and welcoming. Not to mention her collections are always on point and original, I find it really hard to resist the earrings especially. She really is the jeweller to go to in London. Youâd be mad to miss it!
Roxannefirst ããã®åç
Hi Nina!
Thank you so much for your lovely words! ð€ We're so happy to hear that you love visiting the store and that our team makes every visit special. And yes, resisting the earrings is definitely a challengeâwe totally get it!
Hope to see you again soon! âš
The RF Team x
Iâve been buying from Roxanne First for years now and have always been so happy with all my purchases. The pieces are so chic, fun and well-made and also complementary of one another - I love that Iâm building a collection over time and can switch things in and out based on my mood or outfit! Iâd highly recommend and canât wait to see new collections are theyâre released! â¥ïž
Roxannefirst ããã®åç
Fiona, Thank you for your continued support over the years! â€ïž We love that you're building a collection that reflects your style and moodâmixing and matching is what it's all about! We canât wait for you to see the new collections as they drop. Stay tuned! âš
The RF Team x
Stunning pieces that are so unique and beautifully made. My wife is obsessed and Roxanne First is my go-to for those special occasions! The team is so helpful and amazing too, and make the purchasing experience a joy.
Roxannefirst ããã®åç
Hi Chris! We're thrilled to hear that your wife loves the pieces and that we could be part of such special moments. It means the world to us that you enjoy both the pieces and the experience at Roxanne First. We can't wait to welcome you back for more memorable gifts in the future! ð
The RF Team
Roxanne First Fine Jewellery is definitely my new favourite jewellery brand.
I have two gorgeous pieces from Roxanne and I love wearing them and also get so many compliments whenever I do.
The packaging that my pieces came in was absolutely fantastic. The attention to detail with all the little extras, especially for her new Bubblegum Range, is really next level.
Roxanneâs jewellery is an investment that will last a lifetime.
Roxannefirst ããã®åç
Thank you so much for your wonderful review! We're beyond excited to hear that Roxanneâs pieces have become your new favourites ! Itâs fantastic to know that you love the packaging and all the little details we put into the Bubblegum Range. We truly believe in creating jewellery that stands the test of time, and we're so glad that you feel the same way.
We canât wait to see you again for more timeless treasures! ðâš
The RF Team x
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