Product quality for the price was honestly exceptional. Real thick, heavy marble/stone was used for my lights. I thought there was an issue with my delivery as I only got part of it delivered. I raise... ãã£ãšèŠã
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I was pleasantly surprised by the set of 5 neutral claw clips from Nordic Peace. The colors are soft, earthy and modern â perfect for anyone who loves a minimal, effortless look. Each clip feels light... ãã£ãšèŠã
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The USB hairdryer never charged. Totally worthless. While it was heavy and seemed of good quality, I tried for days and used different outlets to charge the hairdryer, and it never charged. Save your... ãã£ãšèŠã
I would have given them ten stars if I could! The Rayvia Reinforced Contemporary Compact Umbrella being Stylish, Durable, and Waterproof is an understatement. It's beauty and fuctionality is only surp... ãã£ãšèŠã
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Royale Basic exists to provide royal living elegance to all people in their daily environments. Since 2024, we've delivered thousands of carefully curated innovative products that blend sophistication with simplicity. Our mission is to make every home feel like a palace, where luxury is not just a privilegeâitâs a basic right. Our mission is to help you achieve royal living through products that will make you feel like royalty. At Royale Basic, we believe that every home deserves the touch of elegance. Our expertly selected innovative products make it effortless to elevate your space, so living like royalty becomes a basic part of your life.
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Ottawa, ã«ãã
- +1-801-901-8960
- support@royalebasic.com
- royalebasic.com
3.9
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Lamp Issue, Great Customer Service!
My lamp came in the mail and there was a broken piece that made it unable to charge, but the customer service team has been great and so graciously responded to my complaint with many alternatives to resolve the issue.
2025幎1æ10æ¥
Royale Basic ããã®åç
Thank you for sharing your feedback. Weâre very sorry to hear that your lamp isnât working despite all your efforts, and we understand how frustrating and time-consuming this must have been.
According to our records, your purchase is still within the 60-day return window, so weâre reaching out to you directly to offer an express replacement. We want to make sure you receive a working lamp as quickly as possible.
Royale Basic ããã®åç
Dear Sanchez,
Weâre so happy to hear you think itâs the coolest thing ever â your excitement truly makes our day! Thank you for sharing your joy and for choosing us.
The Royale Basic Team
The product that came was not stainedâŠ
The product that came was not stained glass. It was colored and sharpie for the black outline.
2024幎12æ12æ¥
Royale Basic ããã®åç
Dear Sarah,
Weâre sorry the product did not meet your expectations. Please contact us at support@royalebasic.com so we can assist you further.
Best regards,
Royale Basic Team
Ordered a Christmas Gift
Ordered a Christmas Gift. Paid extra to have gift arrive before Christmas. Item was late but no worries reached out to the support team explained how the gift was not delivered by the guarantee date, they apologized and refunded the extra cost for shipping. The support team/ company emails to me were very professional and thoughtful. Will definitely order from this company again!
2024幎12æ25æ¥
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Royale Basic ããã®åç
Dear Voodoo,
Thank you for your kind words â weâre glad our team could make things right and that youâre happy with the support received. Your trust means so much, and we look forward to serving you again.
The Royale Basic Team
What a great company!!!!
What a great company! And what awesome products they sell at a reasonable price.
I really appreciated how quickly Royale Basic was to respond to my myriad of questions. I had a very large order and they were wonderful to work with. There was a postal strike which was obviously out of their control so they went to great lengths to assure that I received my order before Christmas.
2024幎12æ17æ¥
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Royale Basic ããã®åç
Dear Julie,
Thank you so much for your kind feedback â weâre thrilled we could support your large order and ensure it arrived in time despite the postal strike. Your trust and appreciation mean the world to us.
The Royale Basic Team
Constant emails letting me know andâŠ
Constant emails letting me know and keeping me informed on the shipping of my item(s). Item was received as described. Product comes very well packaged. Iâm a very satisfied customer and happy.
2024幎11æ16æ¥
Royale Basic ããã®åç
Dear Heddy,
Weâre so glad to hear you love the product and had a smooth experience with shipping. Your satisfaction means everything to us â thank you for choosing Royale Basic!
The Royale Basic Team
Never Received ANY of my items
I placed an order on November 17th for over $400 worth of lights. So far only the "free" item that came with my order has showed up. All of the tracking numbers that come with my order do not work and I have called multiple times (there is never anyone available to talk) and also emailed with no response. I would never order from here again, and would either like my things or a FULL refund.
2024幎12æ10æ¥
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Royale Basic ããã®åç
Dear Kelly, We sincerely apologize for the inconvenience caused and understand your frustration. We responded to your initial email within 24 hours, and after our most recent communication today, we have issued a full refund for your order plus offered a $50 gift card.
Additionally, we have offered you the option to keep the packages at no cost when they arrive. Please know that we are committed to making this right and greatly value your patience and understanding.
The very best customer service I haveâŠ
The very best customer service I have ever had. The quality of their products are great.
2024幎11æ22æ¥
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Royale Basic ããã®åç
Thank you so much for your kind words!
I ordered an item & found it cheaperâŠ
I ordered an item & found it cheaper somewhere else. They price matched my order! Great customer service. The negative reviews must not have contacted customer service. They were great!!
2024幎11æ23æ¥
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Royale Basic ããã®åç
Thank you so much for your kind words, Tammi! Weâre thrilled to hear you had a great experience with our customer service. Your support means the world to us! ð
They reimbursed me with everything. Thank you RB
I didnât receive all of my order. Still missing an item. Since last November Royal basic has sent my money back and the product to make up for their error. Since the misunderstanding they have taken good care of me. Thank you Royal Basic. I change my review.
2024幎11æ2æ¥
Royale Basic ããã®åç
Weâre truly sorry for the oversight and for any frustration this may have caused. This isnât the experience we aim to deliver, and we apologize for letting you down.
Weâve processed a refund for the missing item, which should appear in your account within 2-7 days. Since the original item is out of stock, weâre sending you a similar Salt Diffuser, completely free of charge, as a gesture of our apologies. We have emailed you with all the details.
Very fast delivery great communication
2024幎11æ8æ¥
Royale Basic ããã®åç
Thank you for your kind words! We're thrilled to hear you enjoyed the fast delivery and communication. Providing top-notch service is our priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
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