Rs Original Carsupply レビュー 

Rs Original Carsupply からの回答

2026年3月21日

Guten Tag,

vielen Dank für Ihre Rückmeldung. Der Vorwurf, wir würden gefälschte Produkte verkaufen, ist für uns sehr ernst – denn genau das Gegenteil ist unser Geschäftsmodell.

Wir verkaufen ausschließlich 100% originale Autoteile und Zubehör direkt von Herstellern wie Volkswagen, Mercedes-Benz, Audi, BMW und weiteren. Jedes Produkt ist mit der originalen OEM-Teilenummer gekennzeichnet und lässt sich darüber beim jeweiligen Hersteller verifizieren.

Leider können wir Ihre Bewertung ohne weitere Details nicht nachvollziehen. Wir würden uns freuen, wenn Sie uns unter info@rs-original-carsupply.eu kontaktieren, damit wir Ihren konkreten Fall klären können. Sollte tatsächlich ein Problem mit Ihrer Bestellung vorliegen, finden wir selbstverständlich eine Lösung.

Mit freundlichen Grüßen
Ihr Team von RS Original Carsupply

Rs Original Carsupply からの回答

2026年3月21日

Dear Dennis,

Thank you for your feedback. We sincerely apologise for the difficulties you experienced with your order.

We have thoroughly investigated your case and identified that there was a technical issue with the payment processing, which caused the order not to be registered in our system despite your payment being received. This is absolutely not the standard of service we strive to provide.

We take every customer enquiry seriously and would never intentionally block communication. We would very much like to resolve this matter for you – whether through a full refund or by shipping your order.

Please reach out to us at info@rs-original-carsupply.eu so we can find a solution together. As a company with over 26,000 successful sales and 99.8% positive feedback on eBay, customer satisfaction is our top priority.

Kind regards,
The RS Original Carsupply Team

Rs Original Carsupply からの回答

2026年3月21日

Dear Customer,

Thank you for taking the time to share your experience. We are sorry to hear that one of the floor mats arrived damaged and that you were not satisfied with how your case was handled.

We have since reviewed our quality control and packaging procedures to prevent such incidents in the future. Regardless of what may have happened during the original communication, we would like to make this right for you.

We are happy to offer you either a free replacement or a full refund – whichever you prefer. Please contact us at info@rs-original-carsupply.eu and we will take care of it immediately.

As a specialist for 100% original car accessories with over 26,000 successful transactions, we hold ourselves to a high standard – and we understand that we did not meet yours in this case. We appreciate the opportunity to correct this.

Kind regards,
The RS Original Carsupply Team