Scam of a business. The shipping charges are ridiculous and they do not even tell you how much they charged you until they shipped it out
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This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens... ãã£ãšèŠã
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I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed... ãã£ãšèŠã
Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small... ãã£ãšèŠã
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We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether youâre an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
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Corporate Headquarters: 1162 Sonora Court, 94086, Sunnyvale, ç±³åœ
- 877-774-8443
- rshughes.com
3.0
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The company website makes it easy to order
The company website makes it easy to order. Also, the delivery is on time.
2023幎10æ9æ¥
R.S. Hughes ããã®åç
Hello Jack,
We appreciate your review! It's nice to know that our website's navigation meets your expectations. Our goal is to continue to deliver your future orders promptly.
Thank you,
R.S. Hughes Customer Solutions Team
The service and shipping was good
The service and shipping was good. Product was not what we thought it was to be and wont work.
2023幎10æ9æ¥
R.S. Hughes ããã®åç
Hello Steve,
We appreciate the review! We're glad the service and shipping worked out for you. We will forward back the product review to our team.
Thank you,
R.S. Hughes Customer Solutions Team
Searched a number of source for aâŠ
Searched a number of source for a specific item that Hughes had in stock. The item was delivered in a very timely manner. I would certainly use the again and they will be the first place I check for future needs
2023幎10æ9æ¥
R.S. Hughes ããã®åç
Hello!
Thank you for sharing your experience with us. We're glad to have had the item you needed and delivered it promptly. We look forward to being your first choice for future needs, and if you have any more requirements or questions, please don't hesitate to reach out â we're here to assist you.
R.S. Hughes Customer Solutions Team
The good, the bad and the shipping....
Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small metal fab shop, and we can't always order a boat load of stuff. Therefore, we don't get our items stocked at local warehouses. In turn, we end up waiting weeks for some of our orders to be fulfilled.
2023幎10æ9æ¥
R.S. Hughes ããã®åç
Hello James,
Thank you for taking the time to provide this insightful review. We apologize for the inconvenience you have experienced because of our MOQ's and our new free shipping qualification. We honestly appreciate each point you brought attention to and will forward this feedback to our team and your local branch.
R.S. Hughes Solutions Team
Sales
Ryan Kelley has gone far out of his way to help with orders and questions. In my industry we have plenty of options to choose from for our needs but we choose to use RS Hughes because of Ryans customer service.
2023幎10æ9æ¥
R.S. Hughes ããã®åç
Hello Evan,
Thank you so much for the review! We are happy to hear Ryan goes above and beyond for you and your business. We'll make sure to share this positive feedback with our team.
R.S. Hughes Customer Solutions Team
R.S. Hughes ããã®åç
Hello Phil,
Sounds like you enjoyed our ordering process! Thank you for the review. We hope to continue earning your business.
R.S. Hughes Customer Solutions Team
Great pricing and fast delivery
2023幎10æ9æ¥
R.S. Hughes ããã®åç
Hello John,
Thanks for the review! We are happy to hear you are satisfied with our pricing and fast delivery. We appreciate your business!
R.S. Hughes Customer Solutions Team
Great Experience
The website was easy to navigate. I had no trouble finding exactly what I was looking for. I loved that you can order gloves by the pair instead of the case. I received notification every step, from checkout to delivery. Would recommend to anyone, very professional and knowledgable about their items.
2023幎10æ6æ¥
R.S. Hughes ããã®åç
Hello Phillip,
We are delighted to hear that you have found our website easy to navigate and appreciate the option to order gloves by the pair. Thank you for your positive review and recommendation. We look forward to serving you again!
R.S. Hughes Customer Solutions Team
R.S. Hughes ããã®åç
Hello Reggie,
Thank you for the review. We are happy to hear you have received great service!
R.S. Hughes Customer Solutions Team
Good customer service as soon as IâŠ
Good customer service as soon as I placed the order I received an email confirmation, then I got my tracking number.
2023幎10æ4æ¥
R.S. Hughes ããã®åç
Hello Mario,
We strive to offer the best customer service possible! We are happy to hear you received your tracking number shortly after placing your order.
Thank you!
R.S. Hughes Customer Solutions Team
R.S. Hughes ããã®åç
Hello John,
Thank you for the review! Glad your order was packaged safely and shipped quickly.
R.S. Hughes Customer Solutions Team
Black nitrile gloves ordered did notâŠ
Black nitrile gloves ordered did not meet their criteria from the on-line selection. Very thin and not so durable
2023幎10æ3æ¥
R.S. Hughes ããã®åç
Hello Ruben,
We apologize the black nitrile gloves you ordered did not meet your standards. We will forward this feedback to our team. We appreciate the review, thank you!
R.S. Hughes Customer Solutions Team
R.S. Hughes ããã®åç
Hello William,
We appreciate your review! It's nice to hear your online ordering experience at rshughes.com has been easy and that you have experienced quick shipping.
R.S. Hughes Customer Solutions Team
Poor communication
Ordered some lead test swabs. No order receipt or confirmation given, except for a very generic "we've received your order" email, which contained no details about shipment or even the contents of the order.
More than two months later, I received another email saying that the product is discontinued and my order has been cancelled. I responded requesting a recommendation on a comparable product, but did not receive a response. I understand that supply chains are fickle and unplanned stuff happens, but the 2+ month delay combined with the extremely poor communication made it a very negative experience.
2023幎9æ21æ¥
R.S. Hughes ããã®åç
Hello John,
We apologize for this subpar experience and regret any inconvenience it may have caused. You are absolutely right in expecting more proactive communication from your local branch regarding your order status. Regrettably, we don't have an equivalent product available at this moment.
Your feedback is highly valuable to us, and we will ensure it is relayed to our team for their attention and improvement.
Thank you,
R.S. Hughes Customer Solutions Team
It is easy to complete orders
It is easy to complete orders, most of the time I receive them in less that 5 business days and you carry quality products.
2023幎10æ2æ¥
R.S. Hughes ããã®åç
Hello Susan,
Thank you so much for your great review! We're happy to hear that you find our ordering process easy and that you receive your orders quickly. We take pride in offering quality products, and your feedback is truly appreciated.
R.S. Hughes Customer Solutions Team
Always happy with pricing and fastâŠ
Always happy with pricing and fast delivery service
2023幎10æ2æ¥
R.S. Hughes ããã®åç
Hello Philip,
We are thrilled to hear that you are content with both our pricing and the efficiency of our delivery service.
Thank you!
R.S. Hughes Customer Solutions Team
R.S. Hughes ããã®åç
Hello Frank,
Glad to hear you had a great online shopping experience.
Thank you!
R.S. Hughes Customer Solutions Team
R.S. Hughes ããã®åç
Hello Charmaine,
Thank you for the feedback! We appreciate your input. We will forward this to our team.
R.S. Hughes Customer Solutions Team
Quick service
Quick service - like the convenience that if my item is not in stock locally that it can be sent from another location.
2023幎10æ2æ¥
R.S. Hughes ããã®åç
Hello Amy,
Our priority is to deliver quick and efficient service and we take pride in meeting your business's supply needs.
Thank you for the review!
R.S. Hughes Customer Service Solutions Team
R.S. Hughes ããã®åç
Hello Ashok,
We are pleased to hear that you enjoy our prompt service!
Thank you,
R.S. Hughes Customer Solutions Team
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