We agreed to attend the 90 minute zoom presentation in order to get a free 7 night cruise with airfare and an additional 2 night stay with Hilton. After 3 HOURS of high pressure sales we finally got... ãã£ãšèŠã
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The customer service has been great for all 3 trips. Plus to stay in a castle in St Thomas for 399.00 for a week was not too bad. I am curious why so many people are putting so many negative reviews b... ãã£ãšèŠã
Wish I could put negative stars. We signed up upon retirement with the promise that this âhassle freeâ way of booking vacations would be unbelievable! Well it has been - customer service NONE jus... ãã£ãšèŠã
This company was very high pressure sales. They offered free cruises and other benefits if you sign up. We got duped into paying them a couple thousand dollars. We tried to use their offers and they a... ãã£ãšèŠã
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Run screaming in the other direction
One hour sales presentation turned into two hours. Prices kept dropping until it seemed we had hit a good spot. Paid for the service and then found out that the "deals" they quoted didn't exist on their actual site. Attempting to book air travel just booted us out to Expedia. Never got the "orientation call" that was supposed to happen the next day. The free gifts? There was a cost to use each and every one of them. Total scam
I am leaving this review based on my experience with RSI Vacations
I am leaving this review based on my recent experience. I attempted to cancel my agreement within the legal 3-business-day cancellation period as stated in the contract. I sent a written cancellation email immediately and followed up multiple times over the next three days. During this time, I also tried calling their customer service phone lines repeatedly, but did not receive any response, call back, or acknowledgment of my cancellation request.
The most concerning part is that the contract clearly states the right to cancel without penalty during this time, yet no one responded to confirm receipt or assist. This caused stress and uncertainty as the deadline approached.
I am requesting that RSI Vacations acknowledge my cancellation notice and process it accordingly. Communication and transparency should be much clearer, especially when a customer is exercising a time-sensitive contractual right.
No two ways about it...SCAM
No two ways about it...SCAM. No free gift. 60-75 min became more than 2 hours. Price dropped dramatically and mysteriously from $16995 to $4294 plus annual fees. We had the same experience as "Customer 123456" so I'll be "Consumer 7891011"The 3rd high pressure sales guy's name is #Christopher Robin. Actually, yelled at us and became angry. "IF YOU DONT LIKE IT, EXIT THE CHAT!" We did. Waste of time and no gift that the said they were emailing out.
Update 11/05/25:
RSI vacations just threatened me on Google for my review. I am so, so glad we didn't fall for this travel scheme. I feel terrible and pray for people to get their refunds. I feel bad for people who have paid thousands of dollars for their services. Some people are actually happy, but I don't see how.
âïžâïžâïžâïžâïž Eight Years Strong with VacationsâŠ
âïžâïžâïžâïžâïž Eight Years Strong with Vacations / RSI Vacations (vacsuppliers.com)
Iâve been a member for eight years now, and I canât even count how many times Iâve had amazing customer service from these guys â easily nine or more times every single year. Their white-glove concierge team is next-level.
But hereâs one that really blew me away.
Theyâve got a 110% Price Match Guarantee â and I always thought you had to file a claim for that to work. Nope.
I booked an all-inclusive trip to Cancun for two, with airfare included, for $1,199. Pretty great already, right? Two weeks before Christmas, too.
Then I noticed the price dropped $600 â and guess what? I got a credit automatically.
Thatâs when I realized: this company isnât just good, theyâre legitimately ethical.
So yeah, I saw the 3.2 rating online and had to laugh. If youâre looking at wholesale travel and you donât think $699 a couple for a week in Cancun with airfare and 110% price-match protection is a great deal⊠you donât need a new travel program â you need a therapist. ð
Rock on, Vacations.
Youâve earned this review and then some.
What a fricking scam
My wife and I were invited to attend an online meeting with a salesperson at this company and were promised a free cruise (for each of us) if we participated in the conversation. They at first told us it would be 75 minutes long and after about 30 minutes told us it would be 90 minutes. Okay. The presenter kept talking in circles and all we could gather is that RSI is a large travel software company that according to them, own the software used for virtually all online travel booking, and that they were trying to sell us a "membership" which would give us discounts on travel. It took 40 minutes to get that much information while the presenter basically talked at us. They made us promise to keep our cameras and mics on and for couples to sit together on screen and after 40 minutes I said something quietly and privately to my wife and the presenter said "Jeff if you don't want to be here you don't have to be" and suddenly we were booted out of the zoom meeting. What a fricking scam. Why don't they just tell people what the deal is, e.g. what are the membership dues, do you have to sign a contract that locks you in, etc, up front?
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