Rug Traders ロゎ
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Rug Traders レビュヌ 

452
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TrustScore 5段階評䟡の3

2.9

ラグ専門店
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5぀星のうち5の評䟡

Have never used this site before but I’m definitely impressed, ordered two rugs and didn’t know whether I would receive it on time or how they would turn out but honestly I’m surprised. Got two kitche... もっず芋る

5぀星のうち1の評䟡

Ordered wrong size by mistake. Despite a rectangular image on the website the rug was round. Wouldn't arrange to take it back even though I was happy to pay postage. Ive never experienced not being a... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

The rug finally arrived in great condition and looks perfect in our lounge. Gemma worked hard to resolve the initial delivery debacle and for that I am grateful. Good opportunity to review communic... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The rug I ordered turned out to have been discontinued by the manufacturer. Gemma from Rug Traders both apologised and managed to source another, also discontinued, rug from the same series from one o... もっず芋る

䌁業情報

  1. ラグ専門店

さたざたな倖郚゜ヌスから提䟛された情報

Visit Rug Traders today for excellent value for money deals. From traditional persian rugs to modern contemporary designs. Buy online today!

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2.9

たあたあ

TrustScore 5段階評䟡の3

452件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.9

すべおのレビュヌ

(452)

過去12か月のレビュヌ数: 1件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Still waiting for my delivery after


Still waiting for my delivery after nearly 2 weeks of placing the order :( can’t get in touch with anyone Iv emailed called and left messages on Facebook :( 15th March I had an email stating the rug had left the warehouse was with couriers and would be with me the next working day, still nothing plus no tracking information or even details on what courier they have used :(

2021幎3月20日
自発的なレビュヌ
Rug Traders ロゎ

Rug Traders からの回答

Thank you for your feedback. We have looked into the circumstances around your review. We do sincerely apologise if you have never received your item from us.
When I have looked into this for you, at the emails between yourself and our office, there was an email outlining the courier we had used and it's tracking information for you. The colleague also put on their email with this information to you, that they would be in the office the following day when it was out for delivery and to phone them if you have any further problems. Have you been in touch with us since to let someone know that you hadn't received your item at all please? If you would like to get in touch with us, please email mail@rugtraders.co.uk. Kind Regards, Rug traders.

5぀星のうち5の評䟡

Flat weave rug - worked

Wanted a flat weave rug/mat that could sit on my wood floor, which was thin enough to allow the front door to open. Took a punt; great price, quick delivery, well packed and did the job, exactly the way I hoped. Well worth it. If it only lasts a year, it'd still be worth the money - and then I'd buy another. Cannot fault any part of the experience.

2021幎3月9日
自発的なレビュヌ
5぀星のうち3の評䟡

Not straight forward to contact them

Once I managed to get in touch with them, they apologised immediately and dealt with my issue at once. 👍

Lara

2021幎3月8日
Rug Traders ロゎ

Rug Traders からの回答

Hi Lara, I do sincerely apologise about your experience. After our discussion on the phone, I can clarify that we do not appear to have got an email from you, so thank you for reaching out to us in some form. I will pass this onto our web team, to make sure our contact methods are all working ok. I have looked into your feedback also regarding your order, please expect a redelivery with the same tracking information I have sent over to you. The tracking information can be accessed via yourself and this will show the attempted delivery made last week. The redelivery is scheduled to come out to you tomorrow. I will keep an eye on the tracking as the day progresses tomorrow for you also.
Thank you again for taking the time to reach out to us. Kind Regards, The Rug traders sales team.

5぀星のうち3の評䟡

Have paid for a item not in stock but


Have paid for a item not in stock but contacted and offered money back or wait 2weeks till item arrives in stock I am now looking forward to item soon.

2021幎3月8日
Rug Traders ロゎ

Rug Traders からの回答

Hi Matthew, thank you for taking the time to leave us your feedback. Your item status will be updated in due course via email. Thank you for waiting for the item. Kind Regards, The Rug Traders sales team.

5぀星のうち5の評䟡

Very fast delivery of rugs I ordered

Very fast delivery of rugs I ordered. Nice quality but they were a bit on the smelly side, musty and a bit damp but I hung them on a clothes line for a week and the smell has dissipated thankfully.

2021幎3月8日
Rug Traders ロゎ

Rug Traders からの回答

Thank you Jayem for your feedback. We appreciate you reaching out to us. I will now check your order to see what you had received from us, to make sure there is nothing wrong with our remaining stock in that storage location. Thank you again. Kind Regards, The Rug Traders sales team.

5぀星のうち5の評䟡

Great Company

Excellent service, quick delivery and a quality rug for a great price.Very pleased indeed.Would definitely use them again.Many thanks.

2021幎3月5日
Rug Traders ロゎ

Rug Traders からの回答

Thank you John for your positive review, we hope to see you again very soon.

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