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Rug Traders レビュヌ 

452
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TrustScore 5段階評䟡の3

2.9

ラグ専門店
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5぀星のうち5の評䟡

Have never used this site before but I’m definitely impressed, ordered two rugs and didn’t know whether I would receive it on time or how they would turn out but honestly I’m surprised. Got two kitche... もっず芋る

5぀星のうち1の評䟡

Ordered wrong size by mistake. Despite a rectangular image on the website the rug was round. Wouldn't arrange to take it back even though I was happy to pay postage. Ive never experienced not being a... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

The rug finally arrived in great condition and looks perfect in our lounge. Gemma worked hard to resolve the initial delivery debacle and for that I am grateful. Good opportunity to review communic... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The rug I ordered turned out to have been discontinued by the manufacturer. Gemma from Rug Traders both apologised and managed to source another, also discontinued, rug from the same series from one o... もっず芋る

䌁業情報

  1. ラグ専門店

さたざたな倖郚゜ヌスから提䟛された情報

Visit Rug Traders today for excellent value for money deals. From traditional persian rugs to modern contemporary designs. Buy online today!

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2.9

たあたあ

TrustScore 5段階評䟡の3

452件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.9

すべおのレビュヌ

(452)

過去12か月のレビュヌ数: 1件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Good products and service

Good selection of rugs to choose from and affordable prices. Fast delivery. We placed 2 separate orders and one was delivered (free) the next day. Very good.

2021幎1月28日
Rug Traders ロゎ

Rug Traders からの回答

Thank you Phil for taking the time to leave a review.

5぀星のうち5の評䟡

Love it!

I am beyond delighted with my rug. Prompt delivery. As described on website. Lovely quality and colour. The only trouble is, I want to order more now! Thanks!

2021幎1月27日
自発的なレビュヌ
Rug Traders ロゎ

Rug Traders からの回答

Thank you Suzanne for your lovely feedback, we hope to be sending you another rug soon.

5぀星のうち5の評䟡

Arrived promptly

Arrived promptly, packaged sturdy and secure, picture on the website was exact and description was clear

2021幎1月24日
Rug Traders ロゎ

Rug Traders からの回答

Thank you Mrs Vasey for your lovely feedback.

5぀星のうち5の評䟡

Rug bought for kitchen

Rug bought for kitchen, good price and fitted perfectly. Delivery tracking was available on order however not able to get any results when entered details, however rug was delivered promptly. Easy site to use.

2021幎1月23日
Rug Traders ロゎ

Rug Traders からの回答

Hi Sarah. We appreciate that you have taken the time to give us a lovely review. We always want to continuously improve our service, so we will look into the tracking error you have experienced. Thank you for bringing it to our attention. Kind Regards, Rug traders.

5぀星のうち5の評䟡

Rug arrived in no time

Rug arrived in no time, would have appreciated notice of delivery though. Also having
raised a query pleased to report that this was dealt with also in good time.

2021幎1月23日
Rug Traders ロゎ

Rug Traders からの回答

Thank you Alan for your review. We have taken this feedback on board and we are working on the wording of our confirmation emails to our customer's, to highlight when your item is likely to be delivered. We are glad that your query was dealt with promptly by our team though. Thank you again, in helping us to improve our service.

5぀星のうち4の評䟡

Finally got there in the end

Didn't get off to the best start as when I ordered the rug I didn't hear back from them for 5 days so I had to email customer services. They had told me that rug was out of stock online so I was annoyed why no one had contacted me about this. I had to wait for another week to see if the stock could be found in another store. In the end the stock was found and I had to wait another 4 days for delivery. So overall it took about 3 weeks for my order to be delivered. However, I am very satisfied for the product I received. so it was worth the wait in the end.

2021幎1月22日
Rug Traders ロゎ

Rug Traders からの回答

We apologise Taz, about your experience, although we are glad, that you're happy in the end with the product you received and it was worth the wait.
We have looked into your specific order to see how we can improve on the service you received. Your order was made on a Saturday, so unfortunately our offices are not manned over a weekend. The order was then sent to our warehouse for picking Monday morning. We should have notified you, that when we couldn't locate the item in the warehouse on the Monday afternoon, that we was in touch with our supplier to see if they had more of the same rug in stock. This communication to them, with the lockdown took longer than it would do usually, so we could have improved your order with that communication to yourself on Monday/Tuesday.
Our apologies on this, we generally are very good on this area, so it was unfortunate that you didn't receive communication to our usual standard. We did keep in touch for the remainder of your order being processed, once the initial communication was made on Wednesday.
We believed that we had one of the rugs you wanted, in our local branch, so to not let you down, we wanted to fulfil your order for you and get this checked ASAP on the next day. Which you was happy with. The following day (Thursday 14th) was when the rug was being checked, but unfortunately, we was hit with terrible snow in the Yorkshire area. It was not safe to drive or make a journey and we explained that due to the adverse weather conditions, we couldn't get in on the day as previously discussed.
The following Monday (18th), we confirmed that we had the rug you had ordered and with our retail store services down, such as vans etc. We had to get someone to go and collect the rug and bring it back to the distribution warehouse.
You received your rug on Friday 22nd, 13 days after the initial order. Our apologies on the delay this all caused. Thank you though for taking the time to leave your feedback, we appreciate anything to help us improve our services going forward. Kind Regards, Rug traders.

5぀星のうち5の評䟡

Amazing experience .

Amazing experience .
The rug was the cheapest I have found this style and colour but the quality is fantastic . I ordered late at night and it arrived in less than 48 hours . The customer service and quality cannot be faulted and I will certainly be back .

2021幎1月22日
自発的なレビュヌ
Rug Traders ロゎ

Rug Traders からの回答

Thank you for you lovely feedback.

5぀星のうち4の評䟡

Communication from seller non existent

Seller provided a valid reason for non communication and satisfied that matters were outwith their control

2021幎1月17日
Rug Traders ロゎ

Rug Traders からの回答

Our apologies about your experience James, the snow in our local area prevented anyone being able to safely get in to the offices, to process any orders from Wednesday onwards. A refund has been given this morning after we spoke on the phone. Thank you for your feedback.

5぀星のうち5の評䟡

Sheepskin rug

I was fortunate enough to get a discount code, as I wouldn't have paid full price for as it wasn't as deep as my other sheepskin rugs.But still good quality!

2021幎1月14日
Rug Traders ロゎ

Rug Traders からの回答

Thank you for your feedback Julie.

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