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rukahair.com からの回答

2026年6月2日

Thank you so much for this gorgeous review! Word of mouth from women who love Ruka means the world to us, so we are so happy you decided to give us a go. Finding colours that complement your skin tone perfectly is everything, and it sounds like Jessica at Noque Salon absolutely delivered! We would love to see your boho braids, tag us @rukahair so we can admire the finished look. See you for your next order! 💜

Team Ruka xx

rukahair.com からの回答

2026年6月2日

Thank you so much for taking the time to share this! We completely understand how stressful it can be when a shipment runs into unexpected delays, and we are so sorry you had that experience. We will make sure Theresa sees this, she truly went above and beyond to get things sorted for you and deserves all the recognition! We hope you absolutely love your hair when you style it this week. Do tag us @rukahair so we can see your look! 💜

Team Ruka xx

rukahair.com からの回答

2026年6月2日

Thank you so much for this wonderful review! We are so glad our team could help you find your perfect match, and that the Corkscrew Clip-Ins and Ponytail have exceeded your expectations. Soft, blendable and the best curly extensions you can find? That is exactly what we aim for! We cannot wait to see how you wear them. Tag us @rukahair so we can see your look! 💜

Team Ruka xx

rukahair.com からの回答

2026年3月19日

Hi there,

Thank you so much for your kind words! We’re really glad to hear your order arrived on time and that our team could support you quickly with your return.

We truly appreciate your support and hope to get the perfect match for you next time.

With love,
Team Ruka xx

rukahair.com からの回答

2026年3月19日

Hi there,

Thank you for taking the time to share your experience; we’re really sorry to hear this. That’s certainly not the experience we want for you.

While some shedding can happen over time, what you’ve described sounds unusual. We also haven’t received similar feedback from customers regarding our most recent restock, so we’d really like to look into this further for you.

Could you please reach out to our support team with your order number and a few photos of the hair? We’ll review this with our team and work with you to find a suitable resolution.

We truly appreciate your feedback, and we’re glad to hear the texture was a good match; we’d love the opportunity to make this right for you.

With love,
Team Ruka XX

rukahair.com からの回答

2026年3月19日

Hi Paris,

Thank you so much for your kind words! We’re so happy to hear you’re loving the quality and had a great experience with our customer service. ✨

We truly appreciate your support.

With love,
Team Ruka xx

rukahair.com からの回答

2026年3月19日

Hi Nini,

Thank you so much for your kind words! We’re so glad our team at Selfridges could help you find the right products and walk you through everything.

We can’t wait to welcome you back again soon 🫶


Team Ruka xx

rukahair.com からの回答

2026年2月11日

Thank you so much for your wonderful review!

We’re so happy to hear that your daughter had such a positive experience with Aaliyah. She’ll be thrilled to know her gentle approach and care made the appointment comfortable and enjoyable.

It means a lot to us that you loved the final style and would recommend us. We look forward to welcoming you both again soon!

Team Ruka xx

rukahair.com からの回答

2026年1月22日

Thank you for your lovely feedback! We’re so happy Destiny could help you find the perfect colour, and we’re excited for your Patewo style with Synths 2 Braid It - Team Ruka xx

rukahair.com からの回答

2026年1月22日

Thank you for sharing your feedback with us. We’re so glad to hear you were happy with your custom design style and that Francesca took great care in answering your questions and looking out for your edges; we’ll be sure to pass this on to her.

We also appreciate your honest comments about staffing and timing, and we’re taking this on board as we work to improve the experience, especially for longer appointments. Thank you again for visiting Ruka, and we hope to welcome you back soon. 💛

rukahair.com からの回答

2025年12月31日

Thank you so much for your kind words! We’re really happy to hear you had a positive experience and that you loved the results.
We truly appreciate you taking the time to share your feedback and hope to support you again in the future - Team Ruka xx

rukahair.com からの回答

2025年12月30日

Thank you so much for taking the time to share this — it really means a lot to us 💛

We’re so glad Tia and the team were able to step in and help get everything sorted in time for your appointment. Delivery issues can be stressful, so it’s wonderful to hear that you felt supported throughout the process.

Thank you again for your kind words and for choosing us- Team Ruka

rukahair.com からの回答

2025年12月11日

Hi Elizabeth,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the synthetic hair and that Aaliyah gave you a quick, neat, and efficient style. 😊

We can’t wait to welcome you back- Team Ruka

rukahair.com からの回答

2025年12月4日

Thank you so much for sharing this lovely feedback! We’re thrilled to hear that you had such a positive experience and that Aaliyah made you feel welcomed while delivering a style you loved. We’ll be sure to pass your kind words along to her.

We truly appreciate your recommendation; it means so much to us!

With love,
Team Ruka xx

rukahair.com からの回答

2025年12月4日

Thank you so much for your wonderful review! We’re so happy to hear that you’re enjoying our products and that your delivery arrived quickly. Your support truly means a lot to us.

With love,
Team Ruka xx