Rula レビュー 

With out a doubt the worst company I have ever delt with. Company stated they would only bill $39 per therapy session and did so for 11 sessions. Then the company deducted $668 from account with absolutely no warning. After that went back to charging $39 fro 2 sessions after which they then charged $640 and then 2 weeks later $178. Called several times expressed concern and was informed this was due to deductible. While the deductible was understood it was NEVER agreed to for deductible to be automatically pulled from an account. The agreement was for just $39 a visit. This company pulled funds from a young college student who reached out for mental health to only have them take all of there funds. 2 weeks later we still can not get the originally signed financial agreement. Rula stated they would refund if there was a new card on file. Provided new card data and very very very clearly stated I did not authorize the full payment to come out of the account. Rula then deducted several small amounts to total the deductible originally taken. This company is disgusting and atrocious in how they treat customers. Does nothing to individuals. Not to mention when a person is seeking help they lie offer help and then take all there money with ZERO warning. How does this help someone struggling? this hurts people so much more. DO NOT USE RULA EVER!!!!!

I find this platform's approach to patient privacy and confidentiality deeply concerning. The ability of therapists to share patient notes with one another raises serious privacy concerns and makes me question whether patients can truly start fresh when switching therapists. I am also troubled by the fact that therapists can apparently cancel appointments or discontinue services without any prior discussion or explanation to the patient.

I personally had a very disappointing experience with Richard Kepple. He canceled appointments without any advance notice, discussion, or explanation of what had gone wrong. I found this extremely unprofessional, particularly given the sensitive nature of therapy and the importance of trust and communication.

During our sessions, I also felt that he was not genuinely listening. He spent much of the time writing, appeared distracted, and offered very little meaningful input or engagement. Overall, I felt unheard and that he had little interest in understanding or addressing my concerns.

Therapy requires trust, attentiveness, professionalism, and respect for patient confidentiality. Unfortunately, my experience with both the platform and this therapist fell far short of those expectations.

I really appreciate how quick and easy it is to keep my appointments and to cancel or reschedule them. I’ve had to go through channels before of explanations to desks and this is effortless.

We really connected, and I felt like she heard and understood what I was saying and how I was feeling. She’s really good, and we had a great start!

There's information about each provider, a filtering system based on what you're looking for, and weekend appointments are available

We had a good rapport, and she was very supportive.

I think that I’m getting down to the problems I need help with.

SCAM SCAM…They will continue to take money out your account even with insurance they make you an apt that they don’t confirm if you show it’s only 20 mins if you don’t show they take $100 or $150 I called they wouldn’t cancel it.I changed my card and they tried to charge it after I told them to CANCEL.This company need to be sued .Class action.Reviews have to be FAKE.

The scheduling and availability is great! Plus I loved that I could choose a therapist that fits my needs

I’ve been seeing my therapist for about a year now. I feel that she has helped me tremendously. I look forward to our sessions. I would highly appreciate Rula to anyone dealing with their medical health.

We felt the therapist was knowledgeable and experienced, and he was easy to talk to. He treated us with kindness and respect, creating a comfortable, nonjudgmental environment that allowed us to feel at ease sharing personal information openly and honestly.

Service
Booking process
Recommendation

My experience with my therapist has been truly amazing. Ebony has played a significant role in my personal growth and success in my day-to-day life. She has helped me see things from a different perspective, recognize unhealthy patterns, and work toward breaking old habits. I feel that I am moving in the right direction as I continue this new chapter in my life. I truly appreciate Ebony for actively listening, understanding, and providing guidance without judgment. I have also had a positive experience with my psychiatry provider, who has worked closely with me to ensure my medication needs are being met. Overall, I am grateful for the support and care I have received throughout my journey.

Horrible customer service with absolute no concern for or value of their clients. Would give 0 stars if I could.

I had an appointment with a newer therapist on Oct 12, 2026. Knowing I was going to be out of town camping that week and wouldn’t be able to make that appointment, I canceled the appointment well before the appointment date and time (roughly a week before). My next appointment was going to be Oct 19 at 6 PM (already 2 weeks from my previous appointment mind you, which I had already had to delay care for that long due to some life circumstances which was less than ideal). 3 days before the appointment I got a text message that I will have an appointment on Oct 12 at 6 PM. I texted back that I had canceled this appointment and it is not showing up on my bookings so I wasn’t sure why I was getting this text message, but I was concerned because no-show appointments are a $99 charge and I would not be able to show up on Oct 12.

They texted me again 1 hour before on Oct 12, while I was on vacation, telling me I had the appointment I had already canceled and told them that I had canceled. I was getting frustrated at this point and texted back that, again, I had canceled this appointment. I woke up the next morning to a text message that they had took it upon themselves to cancel ALL my upcoming appointments without my knowledge or consent. To make matters worse, my appointment slots had been taken in the time they had texted that and the time I had woken up (again I am on vacation camping). I reached out via email (there is no one you can call) and asked if anything could be done. They said they could not give me my appointment time back because someone else was scheduled at that time. Okay fair enough. But, given it was their mistake and I would have to take time off work I would not get paid for when I had already had to take off nearly a month for a foot injury, I would like a voucher for both the appointments they canceled to cover the finances I will be losing due to missing work hours. They refused. They then offered to reach out to my therapist and see if she would offer other hours but she said she would not change her schedule. They told me I could choose to “change therapists” which was very frustrating because I had really liked this therapist and wanted to work with her. I feel expecting me to change therapists from a therapist I feel is a good match because of their mistake is an extremely ridiculous and unfair ask. They essentially expected me to take the brunt of their mistake and did nothing to make it right.

I chose to terminate all services and will never be working with them again. Not only because I don’t feel valued or respected as a client, but because I don’t want to run the risk of my future appointments being canceled without my knowledge or consent, having absolutely no control over this, and having Rula do nothing to make things right for the customers they truly don’t care about or value. Truly all they care about is money. Would never recommend.

Oh on top of that, randomly after I had been trying to work out the fact they had canceled my two previous appointments, they randomly texted me they had canceled two appointments I had made in November, again, without my knowledge or consent. Same process happened there, with no sort of effort to make anything right and money being their only concern.

Will absolutely never work with them again.

UPDATE: Rula replied to this review asking me to email them and to give them an "opportunity to connect with me directly to learn more about the feedback I provided" promising they would "follow up". Having already described the situation in detail to them and having given them ample opportunities to make things right to no avail, I didn't have high hopes. However, I decided to give them the opportunity to respond just to see if they would actually do what they said or if they were just saving face (honestly though, any attempt to "make things right" at this point would just come across as an attempt to "save face" given the fact it is only coming after I made things public and after I have given them multiple opportunities beforehand to do so, but I digress). I have yet to receive any response. So their reply is clearly to save face and the fact they didn't address any of the concerns I brought publicly, to me, feels calculated rahter than because of "patient confidentiality", because I have already made much of this known to the public. Not to mention, they could respond to concerns I brought up without revealing details of the interaction. Anyway, just wanted to add that update since I cannot respond to their reply.

This company does not care about clients and only cares about money and their image. Would not recommend working with them.

Mi experiencia a sido buena, ya que la terapista me escucha, ayuda, apoya y me hace sentir muy cómoda y eso me ayuda para poder confiar en ella cada vez más. Gracias por su servicio.

I have never been to therapy and it has helped me so much .

I was very happy to meet with a past therapist. And it was a great experience

This is my first time using Rula, and it has been swift and easy filling out the needed information. And to find a counselor. The profiles and information on each potential candidate was thorough and detailed. My first meeting with my new counselor went well. She let me go on and tell a bit of winding stories now and again to get to the answer of her question; as I tried to fill in all kinds of information so she knew a bit of me in 60 minutes. She was gentle in asking some tuff questions, based on why I am seeking counseling and she was thoughtful on her feed back. Even though we are still getting to know each other and my 'challenge' at hand.
I am pleased with my insurance company, putting me with Rula as a referral. Oh and my insurance covered all the cost, I think even my co-pay.