Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... もっと見る
企業が回答しました
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I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an... もっと見る
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Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... もっと見る
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Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... もっと見る
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企業情報
当該企業による記述
RunBuds make wireless earphones, specifically for running!
連絡先
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, 英国
- support@runbuds.co.uk
- runbuds.co.uk
4.6
優良
164件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
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Great price for a well made product
Great price for a well made product. Delighted with the level of quality of the ear pods would definitely recommend
2023年3月19日
Runbuds からの回答
Dear Alan,
Thank you for taking the time to share your positive experience with our RunPods earphones.
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Having had a pair previously I ordered…
Having had a pair previously I ordered an additional set. They were lost by the courier. No fault of RunPods who were fantastic in sending out a second pair straight away and, rarely these days, were great with the comms. Thanks Megan.
2023年3月31日
自発的なレビュー
Runbuds からの回答
Dear Mark,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Megan's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great customer service but cheap pods.
Great customer service but cheap pods.
The pods do not work with Garmin Watches as the blue tooth in the pods is of poor quality and drop out all the time. The pods are also of poor quality and not worth anything near what you pay. The only reason I have given three stars is because the customer service was good.
2023年3月9日
自発的なレビュー
Runbuds からの回答
Hi Phillip,
Thanks for taking the time to leave us a review 🙂
We have tried to message you to see if we could provide you with a replacement to fix the issue you encountered with your earphones! As, we are pleased to see our customers are very happy with the quality of our earphones, and unfortunately it seems you received a faulty unit!
Please get in touch with our team at support@runpods.co.uk, or reply to our emails and we would be more than happy to arrange a replacement for you.
Kind regards,
The Run Pods Team
I bought Runpods but they were too…
I bought Runpods but they were too large for my ears and fell out. Runpod exchanged them for the Runpods Mini which are great. Good service from Megan at Runpods and I'm happy with my new headphones
2023年3月17日
自発的なレビュー
Runbuds からの回答
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, and we're glad that Megan provided a pleasant experience for you :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Fast delivery and great customer…
Fast delivery and great customer service. The minis are perfect for my little ears. I returned the regular sized runpods at an Evri drop off shop where I was given a receipt. I received email confirmation that they had been received the next day and then the refund was processed. Very smooth service. Thank you.
2023年3月17日
自発的なレビュー
Runbuds からの回答
Dear Stephanie,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
FANTASTIC SERVICE AND COMPANY
Absolute brilliant service and customer services were extremely helpful, would recommend to anyone, 5 star service all the way!!!
2023年3月7日
自発的なレビュー
Runbuds からの回答
Dear Gary,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Amazing customer service and support
Amazing customer service and support. I got in touch soon after receiving my runpods and the customer service team dealt with the issue swiftly and professionally.
The quality of the product is also fantastic for the price.
2023年3月1日
自発的なレビュー
Runbuds からの回答
Dear Image Foundry Studios,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great customer service and great product!
Great customer service from Esther, providing me a replacement pair. Excellent fit with the different 2 types of ear fitting and great sound quality with the Run Pod Air. Definitely recommend!!
2023年1月30日
自発的なレビュー
Runbuds からの回答
Dear Jordan,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Esther's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
This company gets my approval one…
This company gets my approval one hundred percent. They are responsive and all round great costumer service.
2023年1月26日
自発的なレビュー
Runbuds からの回答
Dear James,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great and very prompt service.
I asked customer services for a pdf copy of the manual for my product as I didn't have one and couldn't find one online. Zoe responded within 24 hours, and sent me exactly what I asked for. Great service - thank you
2023年1月22日
自発的なレビュー
Runbuds からの回答
Dear Jenny,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Zoe's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Excellent customer service for an…
Excellent customer service for an excellent product. Responded to my query within hours and on a Sunday. Query was resolved in one email. Superb experience
2023年1月22日
自発的なレビュー
Runbuds からの回答
Dear Stephen,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found our customer support as very helpful, we really work hard on providing good customer service :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Super product
Super product, highly recommended, great battery life, great pairing with android phones
2023年1月6日
自発的なレビュー
Runbuds からの回答
Dear Brian,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Ordering was a breeze
Ordering was a breeze, the pods themselves are way better than I expected, such crystal clear sound and so comfortable to wear.
Christmas presents for the kids sorted :)
2023年1月17日
自発的なレビュー
Runbuds からの回答
Dear Tony,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
The service is great and the product…
The service is great and the product working well.
2022年12月27日
自発的なレビュー
Runbuds からの回答
Dear Piroska,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Hi these runpods i got are amazing eas…
Hi these runpods i got are amazing easy to set up fantastic sound ,very clear if you put both runpods in its like surround sound and best of all they stay on your ears no messing about with them they automatically canect to you device . if your looking for good quality pods then get these they are amazing good company to deal with good delivery
2023年1月12日
自発的なレビュー
Runbuds からの回答
Dear Colin,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Excellent all round
Easy to use website. Great offer and good delivery time.
Regular communication from the company about the order and even after receiving my delivery.
Product I ordered (Runpod Pro) works excellently. I wanted earpods for running and these fit great even though I wear glasses, never moved at all on a 5K run.
Highly recommended.
2023年1月4日
自発的なレビュー
Runbuds からの回答
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones and that they fit perfectly with your glasses :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Impressive aftercare following a minor fault
So I ordered a pair of Runpods Air which arrived within 2 days. On trying to connect this morning, to my phone, there was a fault with the right pod. It wouldn't power up, no matter what I tried.
I followed all the connection issue instructions, but still nothing.
So by using their online chat service (a tad slow initially), i got my issue communicated and a brand new set, on way immediately.
I asked if they could be PDI'd beforehand, and they said, this would be done.
Pretty impressive and quick to resolve the issues. Just waiting on my new set to arrive and be put to the test.
2023年1月5日
自発的なレビュー
Runbuds からの回答
Dear Wayne,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Fantastic customer service and…
Fantastic customer service and products. I ordered the Airpods and they arrived well packaged via Evri within a few days. They were for my daughter but unfortunately they were too big so I emailed customer services and a lady called Mel replied straight away. She offered me a refund or to send me the mini version to try. Again they arrived within a few days. My daughter is delighted with the minis as they are designed for smaller ears and are a perfect fit. She tested them before putting them away for Christmas and they sound great. Will definitely buy from Run Pods again. Thank you.
2022年12月8日
自発的なレビュー
Runbuds からの回答
Dear Miss CC,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service provided by Mel :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Bought the RunPods Mini for my first…
Bought the RunPods Mini for my first organised 5k Forest run. It literally poured down with rain and yet my RunPods stayed in position perfectly ! Extremely comfortable and the ONLY earphones that have ever fitted a smaller ear like mine! Kelly is amazing for after customer service … friendly and very helpful. Will defo recommend and be back for more! Thank you 😃
2022年11月23日
自発的なレビュー
Runbuds からの回答
Dear Rebecca,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones on your 5k runs and experienced good customer support from Kelly :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great customer service 🙂 The customer service with this company…
The customer service with this company is superb. My recent purchase of these earphones would not connect to my phone, they did at first but after a while kept losing the connection. After contacting the company and doing some troubleshooting test with them, they agreed to send a new pair. I'm just waiting for them to be delivered so that I can enjoy using them.
2022年10月10日
自発的なレビュー
Runbuds からの回答
Dear Jolly,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
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