Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... もっと見る
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Mani was really super professional and she helped me throughout the day with all she can do. I was really satisfied with the service
企業が回答しました
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund. Then with a broken... もっと見る
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I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outle... もっと見る
企業が回答しました
4.1
ほぼ満足
329件のレビュー
ネガティブなレビューの 63％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Didn’t deliver my order
Runners did not deliver my on shoes, even though while ordering it said my size was available but as soon as I ordered they sent me a mail saying ur size is not availible But they returned my money immediately.
2025年12月27日
Runner's Sports からの回答
Hello Paawni Thank you for sharing this with us. We're really sorry your size showed as available during checkout but turned out to be out of stock. Our products are sold across multiple channels, and sometime while you’re placing an order, another customer completes their purchase first. The system follows a queue process, so the previous order gets the stock.
Our team processed your refund immediately to avoid any delay or inconvenience. We know this experience is frustrating, and we’re working on improving real‑time stock updates so this doesn’t happen again.
Hope to serve you soon with a satisfying experience in near future .
Regards
Runner's
Runner's Sports からの回答
Hi Alamin , thank you for choosing Runner's and your kind words. We’re truly happy to know you had a great experience with us, and we look forward to serving you again soon.
Runner's
Runner's Sports からの回答
Thank you Jessa for the appreciation and for you choosing us . We look forward to serving more better in future . Runner's
Runner's Sports からの回答
Hi Harsha Thank you for the wonderful feedback. We’re glad you loved the quality and fast delivery. We look forward to serving you again soon.
Runner's
Had a great experience shopping as Xeesh Rana GYM FREAK
Had a great experience shopping as always, ordering, delivering, Returns all managed professionally and always receiving high quality products.
2025年12月31日
自発的なレビュー
Runner's Sports からの回答
Thank you! Xeesh“Thank you for your order and your kind words! We’re really glad to hear you always have a great experience with us. Your support means a lot, and we look forward to serving you again soon.”
Runner's
Really amazing customer service
I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outlet Mall, went out of her way to find a suitable replacement, in the correct width and size, which was at Mirdiff City Center. Even there, the service was outstanding by Brian and Jjhita. We are very impressed with the amazing customer service from everyone we dealt with!
2025年12月26日
自発的なレビュー
Runner's Sports からの回答
Hi Cindy, thank you for choosing Runner's and for your order. “Your kind words truly mean a lot. We’re so glad we could help you find the right pair for your son, and Mani, Brian, and Jjhita will be thrilled to hear this. We deeply appreciate your support and look forward to serving you again in the future.”
Runner's
Great experience.
This is my third time to purchase in runner's sports and the last was online, but unfortunately, it was refunded due to some stock error. I have received a gift card which I can use again to purchase online or in store. I called the customer care for assistance, and I was assisted immediately. I was very satisfied with the support given. The staff in the store and the customer service were well communicated.
2025年12月26日
自発的なレビュー
Runner's Sports からの回答
Hi Arjay Thank you so much for sharing your experience!
We’re really glad our team could support you quickly and make things right after the stock issue. It’s great to hear that both our store staff and customer care team communicated well and helped you smoothly through the process. We truly appreciate your loyalty and look forward to serving you again soon!
Regards
Runner's
Very kind and efficient customer…
Very kind and efficient customer service, problem solved immediately, as a customer I can't ask for anything more!
2025年12月22日
自発的なレビュー
Runner's Sports からの回答
Hi Carlo - thank you for your order and choosing Runner's with this lovely feedback. We’re really happy we could sort things out quickly for you — it means a lot to know you had a smooth experience with us.”
Regards
Runner's
help me to find what I want
help me to find what I want , easy & helpful i’m happy to this experience just 1 call and I get what i want ☻
2025年12月22日
自発的なレビュー
Runner's Sports からの回答
Hi Zvsz thank you for wonderful appreciation we are so glad to hear about your positive experience with us and you got exactly what you needed. Here’s to even better moments ahead.” Runner's
Satisfied
The product arrived after 2-3 days. Product was in good condition and I am satisfied with my purchase.
2025年11月27日
Excellent customer service
1. Good offers to choose from
2. Prompt delivery
3. Clear updates
4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the showroom. I chose the latter Enrico at the showroom was already expecting me. Exchange done in few minutes.
Handling an issue professionally is a hallmark of excellent customer service.
2025年11月15日
自発的なレビュー
Runner's Sports からの回答
Hi, Jathin, thank you for choosing Runner’s and for your kind words of appreciation. Your feedback motivates us and prompts us to keep improving and provide best experience for our customers.
Regards
Runner's
They are very helpful with quick answer…
They are very helpful with quick answer by WhatsApp many thanks for every things
2025年11月11日
自発的なレビュー
Runner's Sports からの回答
Hi Alya thank you! Your feedback means a lot to us and motivates our team to keep delivering excellent service. Thanks again for choosing us!
Misleading Customer's
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund.
Then with a broken heart and doubt a customer gets into the process of getting a refund and waits for the money to hit back into the account.
Best part after this also the product continues to remain online for days and appears in the search..
Clear example of a conpany misleading the customer and making them loose on other deals available in the market.
To top it complete waste of time, effort energy, loss of faith in brand and doubt on online purchase process..
Rgds
0551235353
2025年10月27日
Runner's Sports からの回答
Hello Navneet
Thank you for placing an order with Runner's . We sincerely apologize for the inconvenience you've experienced with your recent order. We completely understand how disappointing it can be to place an order with excitement, only to find out later that the item is out of stock. This is certainly not the experience we strive to provide for our valued customers.
Currently, we are offering ON shoes at a special sale price for the first time, and due to the overwhelming demand, some orders were impacted before our inventory could sync in real time. Please rest assured that we are actively working to ensure that our listings reflect availability more accurately and in a timely manner.
Regarding your refund, we want to assure you that it has been processed immediately from our end. However, please note that depending on your bank, it may take 5–10 working days for the funds to reflect in your account. We appreciate your patience during this time.
Yes, the item still appears online despite being sold out. This is because other sizes available in the product .
We genuinely value your feedback, as it supports in helping us create a better and more transparent shopping experience. We are committed to earning back your trust and ensuring that your future experiences with Runner's are nothing short of excellent.
If you have any further questions or concerns, please do not hesitate to reach out. Thank you for your understanding, and we look forward to serving you better in the future.
Regards
Runner's
Runner's Sports からの回答
Dear Arif,
Thank you for your kind words! We are truly delighted to hear that we were able to provide you with a great experience.
Your satisfaction is our top priority, and we look forward to serving you with the same dedication and care in the future.
Regards
Runner's
Quiqup delayed my order claiming the…
Quiqup delayed my order claiming the order missing address details although my order was containing 3 items two was delivered by aramix without any issues but quiqup because they
2025年10月28日
Runner's Sports からの回答
Hi Mohamed,
Thank you for your order and for taking the time to share your feedback. We truly appreciate it. Your comments will be shared with our courier partner to help improve their service. Please accept our sincere apologies on their behalf for any inconvenience caused during the delivery process. Regards
Runner's
Runner's Sports からの回答
Hi Kevin, thank you for your order. Your feedback means a lot to us, and we’re glad we could make your experience smooth and hassle-free. If there's anything else we can assist you with, we're always here to help!
Everything is excellent their products
Everything is excellent their products, staff, online website and shops branches.
2025年10月27日
Runner's Sports からの回答
Thank you so much, Yaser!
Your kind words truly lifted our spirits. We're grateful for your support and can't wait to keep serving you with the same care and passion.
— Team Runner's 🏃♂️
Jackwolfskin wintr jacket for a great price
I purchased a Jackwolfskin winter jacket. I checked the prices elsewhere and found out that Runner's offered the biggest discount. The delivery was very quick in Dubai (got in 2 days)
2025年10月26日
Runner's Sports からの回答
Thank you, Arunjith, for choosing Runner’s!
We’re delighted you found the best deal with us and received your order quickly. It’s always our goal to make your shopping experience smooth and rewarding.
Looking forward to delivering the same great service again soon.
Great Service & turnaround times!
Great Service & turnaround times!! Super Happy, will definitely be a returning customer, with referrals - Thank you!
2025年10月7日
自発的なレビュー
Runner's Sports からの回答
Thank you, Sade!
We truly appreciate your encouraging feedback. We're committed to maintaining the same level of consistency and care in assisting you in the future.
Scammers * liars
Scammers * liars ! After placing order and deducted my money i called several times asking when will my order he shipped they told me we dont have your size so if i didn’t call 10 times i wouldn’t know that then refused to refund my money until several i called and placed a complaint through ded
2025年9月26日
Runner's Sports からの回答
Hi Fatma,
Your review was noted. Thank you for the valuable feedback . We’re truly sorry for the frustration caused.
Your order was placed on September 26, and due to weekend processing, order status checks are done on the next working day, in queue order. Unfortunately, a system discrepancy revealed that your size was out of stock, and this update was delayed. We understand how disappointing it is to miss an item you were genuinely looking forward to, and we regret that you had to follow up several times to get clarity.
Once confirmed, your refund was processed on September 29, and a confirmation email was sent the same day. Refunds typically take 5–10 business days to reflect in your bank account, depending on your provider.
This was a rare case of limited stock combined with a system error that led to an unexpected sold-out situation.
We’re reviewing this internally to prevent similar delays and improve communication going forward.
Thank you for your patience, and again — we’re truly sorry for the inconvenience caused.
Regards
Runner's
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