Absolutely shocking, DO NOT BUY. SCAM...... Ordered 2 lightsabers at just over £300, received an email a could days later to say that my order has been cancelled for no reason at all and refund ha... もっと見る
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I'm ordering from Sabermax for the second time due to the simple process and reliability of my first order! First a pair of sabers for me and my father. Now a gift for newlyweds who can fight with the... もっと見る
Happy with everything I recieved overall. The crystal necklace was broken, but I wasn't expecting that to be included anyway. Was shipped and recieved in a timely fashion. Only issue is that I wish t... もっと見る
According to the tracking system my package is in the middle of a developing community on Corral Hollow Rd in Tracy California just off of the South West exit of 580! Edit: They took care of it! I... もっと見る
企業が回答しました
企業情報
当該企業による記述
Sabermax Lightsabers was created to offer an affordable gateway for everyone to own their favourite lightsabers at the best price points possible. Having had success with a costuming business for 4 years prior, we've been the go-to for supplying discerning fans for events and regional comic-cons. And now we are looking to establish the same rapport with Sabermax by offering the latest in mainstream Neopixel technology from Xenopixel3, SNPixelV4 Pro, Proffie and even for the more affordable RGB Baselit options. Based in Singapore, we fill in the service gaps left behind by wholesale manufacturers and suppliers, while maintaining great working relationships with them to secure the lowest prices and the latest releases. And with lower international shipping rates thanks to our location, we pay it forward to our valued customers. As far as our customers' product satisfaction goes, we've had 0 returns (for any reason) since we started, so that speaks for itself. Offering dedicated aftersales care tailor-made for fans, by fans. Feel free to drop a message via text or email for any queries and we'll be happy to pick up the conversation. And we're also one of the most present vendors on Reddit's r/lightsabers. Till then, May the Force be with you. Always. by offering
連絡先
60 Paya Lebar Road, 409051, Singapore, シンガポール
- +6585098864
- sabermax@mail.com
- sabermaxlightsabers.com
3.5
まあまあ
62件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューに回答していません
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Shipping was true and I had no problems…
Shipping was true and I had no problems receiving the Item. Hilt and blade felt lower quality than what I am used to. Overall a good experience just wish the quality was a little higher.
2025年6月27日
Sabermax has set the standard!
You won’t find a better lightsaber retailer than SaberMax. Not only is the product top tier, but the communication, shipping speed and customer service of this company is unmatched. While other companies are struggling to keep up with orders and customer service at the same time… SMX is setting the bar! Lifelong customer moving forward 👏
2025年6月21日
Great vendors
i recently bought two Saber bundles. The "Eco Duo V2 baselit" so i should get four sabers in total. When they arrived (after maybe 1,5 weeks time) i noticed i only got two of them. so i wrote a email to them, asking where the other two went, and if they were simply just delayed. within 2-3 hours, they had already wrote back, apologizing and taking responsibility for their mistake. They said that they would expedite the last two, and even include a little something extra. Great experience overall. The two sabers i got, are both of great quality, shine brighter than i thought, durable and sound good. i am very satisfied
(adam was the one who helped me)
2025年7月17日
自発的なレビュー
Sabermax Lightsabers からの回答
Thanks so much for the kind words, Jonas — and for giving us the chance to make things right!
We're really glad you're enjoying the sabers so far, and we appreciate your patience while we sorted out the shipment issue. We're happy we could resolve it quickly and get the rest of your order moving, and we hope the little bonus gift would hit the mark, too.
Thanks again for trusting Sabermax — we're always here if you need anything else!
Great product and experience!
Great Product! Adam answered my questions and was very helpful. It took 3-4 weeks for both sabers to arrive and we love them!
2025年6月18日
Sabermax Lightsabers からの回答
We're thrilled you’re loving your sabers — and we appreciate your patience during the wait. It was a pleasure helping you out, and we're always here if you have more questions (or want to expand the saber collection even further!).
Enjoy your duels! ⚔️
2 and a half week delivery and only…
2 and a half week delivery and only when I send a multiple emails then they started shipping it and no free gift bruh
2025年6月16日
Sabermax Lightsabers からの回答
Bryan — let’s set the record straight.
Your order was placed on May 30th. By June 6th, we’d already let you know fulfillment was running 1-2 weeks due to high demand. That’s a standard for the industry at the point of time, not some secret conspiracy to hold your order hostage.
You emailed again asking for a refund because you’d “changed your mind.” Respectfully, that’s not how it works—especially when your saber was already in the production queue. Our refund policy is crystal clear on this, and we stand by it.
Your saber shipped within 2.5 weeks of your initial message, exactly as we advised. For high-end replicas, that’s not slow—it’s the industry reality.
As for the “free gift”: your purchase was made outside of any promotion offering one. We love hooking customers up when possible, but free gifts aren’t automatically included with every order.
Bottom line: you received your saber on schedule and as ordered. If there’s a genuine issue with the product itself, we’re here to help. Otherwise, enjoy your saber—and may your next duel be smoother than this review.
A great customer service experience
The delivery time was great and the quality of the items was very good. When we had an issue with one of the cores being broken customer service was very helpful and shipped a replacement. Couldnt have asked for a better experience.
2025年6月6日
Sabermax Lightsabers からの回答
Thanks a ton, Diarmuid, for the stellar review! 🚀
Glad your saber arrived swiftly and that the quality impressed. And huge kudos to you for letting us fix that busted core—sometimes the Force throws a curveball, but we’ll always swing back with a replacement.
May your duels be epic, your blades stay bright, and your Sabermax experience continue to kick ass.
— The Sabermax Team
One of the best experiences
I have never had such good support from a company in my life. They are extremely helpful and pretty fast. They are still helping me with problems and i would buy from them again. I got The Fallen proffie from them and its great. The only complaint is that the bottom doesn’t light up like it shows in the picture but That doesn’t change how much i respect this company.
2025年6月23日
自発的なレビュー
Sabermax Lightsabers からの回答
Thanks so much for the awesome feedback!
We're incredibly glad to hear you’ve had such a positive experience with us — it means a lot. We're also happy you’re loving The Fallen overall, even if the bottom lighting didn’t quite match expectations.
We’ll make a note about the product images to help keep things clearer for future customers — and if there’s anything more we can do to tweak your saber or help with effects, let me know anytime.
Thanks again for your support, and we’d love to help you out with your next saber adventure
Excellent customer service
Excellent customer service. When things didn't quite go right, they were quick to respond and help us out. The sabers are great, hold up well to dueling, and are a delight to the family.
2025年6月5日
Sabermax Lightsabers からの回答
Thank you for the kind words! We know things don’t always go perfectly, so we’re glad we could step in quickly and get everything sorted for you. It’s awesome to hear the sabers are holding up well and bringing joy to the whole family — that’s exactly what we love to hear. Appreciate the support, and we’re always here if you need anything! ⚔️😊
Absolutely Incredible Experience!
Experience was great. Got my luke skywalker proffie lightsaber from them. They also sent a free rgb one with it, awesome!!!!
Their customer support was top-notch, any time I had a question about the product or delivery, they responded promptly and were extremely helpful and polite.
2025年6月21日
自発的なレビュー
Sabermax Lightsabers からの回答
Thank you so much for the awesome review! We’re thrilled you’re enjoying your Luke Skywalker Proffie saber — and glad the surprise baselit saber made your day! 🙌 We always aim to deliver not just great sabers, but great service too, so it means a lot to hear that our team hit the mark.
Can’t wait to serve you again in the future — may the Force be with you! 💚⚔️
First time with sabermax
This was my first time buying from this company I’ve heard good things about sabermax in the community. a few weeks ago I brought darth mauls lightsaber for a good price it took a while to deliver with evri I asked sabermax what was going on and they responded very quick and said it’s just on hold don’t worry it then came a couple days later. One of the reasons I wanted the saber was that it was able to split into 2 lightsabers when I got it I couldn’t split it I contacted sabermax and they were very helpful, sent photos to help me and was very quick to respond,few hours later I just realised I was being stupid and managed to split them. Overall my first experience with sabermax was very good and would highly recommend them as they have good lightsabers at a good price and very good customer service even before I brought a lightsaber I asked a lot of questions about some lightsabers and they were very helpful will definitely be purchasing more lightsabers from them.
2025年6月16日
自発的なレビュー
Sabermax Lightsabers からの回答
Thank you so much for the detailed review and for giving Sabermax a shot! We're really glad to hear your first experience went smoothly (even with a little shipping delay!). No worries at all about the split-saber moment — it happens more often than you’d think, and we’re always happy to help out. Appreciate you highlighting both the product and our service — we put a lot of pride into both. Can’t wait to help you gear up for your next saber. Welcome to the Sabermax family! 💥🫡
Like the responsive customer service
Like the responsive customer service. Disliked giving me the wrong tracking number leading me to think this store was fake.
2025年5月27日
Sabermax Lightsabers からの回答
Hi Nurhalim
Thank you for your honest feedback. We’re truly sorry for the mix-up with the tracking number — that’s definitely not the experience we want for any of our customers. And it will be the only instance that it will ever happen. We completely understand how that could shake your trust, and we want to assure you that Sabermax Lightsabers is 100% a real and dedicated business.
We take great pride in our products and service, and your satisfaction means everything to us. If you give us another chance, we’re committed to making things right and providing you with the excellent experience you deserve.
Please feel free to reach out directly so we can personally assist you.
The Sabermax Team.
One of the BEST
It’s my first time buying from Sabermax, I would say their choices are amazing, love the case that came with my master saber, the quality of the saber is beyond expectations, compared to my saber I bought from Galaxy edge, this is far beyond great quality, the customer service after sales was great too, staff was professional and forthcoming, will definitely buy from sabermax again, they have amazing deals too from time to time
2025年5月12日
自発的なレビュー
Sabermax Lightsabers からの回答
Thank you so much for your incredible review! We're thrilled to hear that your first experience with Sabermax exceeded your expectations. It means a lot to know you enjoyed the variety of choices, the included case, and especially the quality of your saber — we take great pride in curating our range of lightsabers that truly stand out.
It’s also fantastic to hear that we made a positive impression. We’re always here to support our lightsaber community, before and after your purchase.
We look forward to having you back for your next addition — and yes, keep an eye out for more awesome deals coming your way!
May the Force be with you,
Sabermax Lightsabers
Tracking not updating? Edit: They took care of it!
According to the tracking system my package is in the middle of a developing community on Corral Hollow Rd in Tracy California just off of the South West exit of 580!
Edit: They took care of it! I reached out and talked with them about the situation, told them what I knew and they reached out directly to Fedex to get the situation handled! I Promised a 5 star review but that might make people think this is fake so I'll go with a 4 star review, that said though they handled this situation VERY well.
2025年5月21日
Sabermax Lightsabers からの回答
Hi Jon. Thank you for the feedback.
We appreciate you for bringing this to our attention, and we're sorry to hear about the issue with your tracking information.
It does sound frustrating to see your package stuck in an unexpected location. While tracking updates are usually reliable, occasionally there can be delays or errors in GPS data that cause the location to display inaccurately.
We’d love to look into this further and get your package moving (or clarify its real location). We never got to know about this from you prior to your review here, so please bear with us and we’ll do everything we can to resolve this promptly.
Thanks again for your patience — we’re always here to help!
Update:
Thanks so much for the update — we really appreciate you taking the time to come back and share your experience. We're glad we could get things sorted out quickly and that everything was resolved with FedEx.
Your kind words mean a lot to us, and while we’re grateful for the 4 stars, knowing you were happy with how we handled things is what really counts.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
The Sabermax Team.
Best customer support in the world
The customer support has been phenomenal, the best experience I've ever had with any type of customer service. When things that were not even their fault they did everything to figure it out and keep me updated. I will absolutely be buying from these guys again.
2025年5月20日
自発的なレビュー
Sabermax Lightsabers からの回答
Thanks so much for the awesome review! We're really glad our team could help and that you had such a great experience with us. It means a lot to know you’ll be coming back—looking forward to getting another saber in your hands soon!
Saber’s arrived in great condition and…
Saber’s arrived in great condition and in a timely manner. Pricing was competitive and the purchase experience was straightforward and quite excellent.
Will definitely purchase from Sabermax again!
2025年4月27日
Sabermax Lightsabers からの回答
Thank you so much for the fantastic review! We're thrilled to hear your order arrived in great condition and that you had a smooth and satisfying purchase experience. We work hard to offer competitive pricing and reliable service, so it’s great to know that came through.
We truly appreciate your support and look forward to having you back at Sabermax for your next saber adventure!
Far exceeded expectations
Came as a Xenopixel when we ordered baselit. "A surprise, to be sure, but a welcome one." Since it was during the Easter Sale, came with a free dueling saber and a little collectors coin, which was neat.
2025年4月25日
Sabermax Lightsabers からの回答
Thank you so much for your fantastic 5-star review! We’re thrilled! We love a good surprise, and we’re glad you did too.
It’s wonderful to know you enjoyed the Easter Sale extras. We always aim to make our customers’ experiences special, and feedback like yours makes it all worthwhile.
Thanks again for choosing us—may the Force (and future orders) be with you!
Sabermax Lightsabers からの回答
Thank you for the review! We're always happy to help out with any questions. Feel free to reach out to us any time!
Fantastic open line off communication…
Fantastic open line off communication from start to finish to help me find just what I wanted!
2025年2月18日
Sabermax Lightsabers からの回答
Happy to be a part of your buying experience, Jon. We're always a quick message away if you need any further assistance. May the Force be with you.
Hand down or shall i say hands gone 😂…
Hand down or shall i say hands gone 😂 great saber zero bs!! Bought my first saber here and the experience was excellent!! Service was excellent with speedy replies and questions answered!
2025年1月12日
Sabermax Lightsabers からの回答
Thank you for the kind words! We hope you'll continue enjoying your new saber and do feel free to reach out to us at any time.
May the Force be with you!
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